Peer Counselor Resume Example NYC Health + Hospitals

PEER COUNSELOR

Professional Summary

Professional with lived experience to assist others in seeking knowledge and experience to include all competencies performed in a manner that aligns with the principles of recovery-orientation, person centered, and relationship focused recovery. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take next career step as a Peer Counselor with a respected organization that rewards diligence and professionalism. Passionate about patient support and resource advocacy.

Work History

Peer Counselor, 01/2020 - 07/2020NYC Health + Hospitals, New York, NY

Facilitated smooth discharge by encouraging and reassuring clients throughout transitions.
Built relationships with others based upon trust and honesty by using active listening and dynamic communication skills.
Observed strict regulations and procedures regarding each individual to maintain confidentiality of personal and health information.
Transported individuals to medical appointments and support meetings whenever needed.
Demonstrated extensive knowledge of recovery and wellness principles and shared this information with others struggling during recovery.
Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
Integrated CTI (Critical Time Intervention) program, utilizing peer feedback to boost organization's overall mission and objectives.
Researched and provided information pertaining to community resources and appropriate aftercare referrals.
Encouraged clients to express feelings and discuss what was happening in day-to-day life in order to help each person develop insight into personal experiences and relationships.
Maintain Strict confidentiality of all participant information.
Provided counseling and support.
Escorted patients into the community and made engaged as needed.
Conducted Covid-19 Screening and assessments.
Used appropriate communication skills & ability as related to the client to follow-up with participants through regular phone contact.
Attended and participated in supervision, meetings and training sessions, as required.

Peer Counselor, 03/2016 - 12/2019I Am My Community Inc., Bronx, NY

Connected peers to community resources and services.
Spoke with youth and at risk groups to expand community engagement and program outreach.
Collaborated on program operations with program director, including offering feedback from participants and improvement recommendations.
Worked with clients to improve life choices and maximize benefits of programs.
Educated potential participants on available services and processes to engage in program.
Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Planned, organized and executed community based events to help clients explore and develop interests and hobbies.
Advocated with and for participants to promote access to community services, proactively addressing potential barriers such as transportation, fear, stigma, and communication with others.
Led educational seminars and lectures at local community mental health centers to expand awareness of mental health symptoms and issues.

Quality Control Manager / Call Ctr. Rep, 08/2015 - 12/2016Universal Survey Center inc, New York, NY, US

Provided onsite training.
Developed and analyzed quality control processes and deliverables to determine present standards and establish recommended action plans.
Verified surveys and materials through audit inspections and independent checks.
Managed and archived quality documentation and participated in internal and external quality audits.
Monitored over 1,500 outbound calls per shift to deliver and prepared survey scripts.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.

Peer Support Specialist (Intern), 01/2016 - 04/2016Manhattan Psychiatric Center, New York, NY

Facilitated peer groups, Assisted consumers, developed wellness recovery and prevention (wrap) plans.
Successfully led key projects which increased consumer participation in groups by 23%.

Education

Certification, Casac

Samaritan Daytop Village - Bronx, NY

Continuing education in credentialed alcohol substance abuse counseling

Certified Peer SpecialistCertification #NYCPS-P-3242 , Peer Specialist , 07/2019

Academy of Peer Services - New York State

Diploma, 03/2006

State of New York Department of Education - Albany, NY

Peer Advocacy

Howie The Harp Peer Advocacy Training Center - New York, NY

Additional Information

Willing to relocate: Anywhere, Authorized to work in the US for any employer

Certifications

Certified Peer Specialist
Certified Adult Mental Health First Aid
Certified Youth Mental Health First Aid

Skills

Microsoft Office
Mental health support
Problem-solving skills
Case documentation
Organization and Time management

Customer Service
Good listening skills
Motivational Interviewing
Mental Health First Aid
Intervention planning

Resume Overview

Companies Worked For:

NYC Health + Hospitals
I Am My Community Inc.
Universal Survey Center inc
Manhattan Psychiatric Center

School Attended

Samaritan Daytop Village
Academy of Peer Services
State of New York Department of Education
Howie The Harp Peer Advocacy Training Center

Job Titles Held:

Peer Counselor
Quality Control Manager / Call Ctr. Rep
Peer Support Specialist (Intern)

Degrees

Certification , Casac
Certified Peer SpecialistCertification #NYCPS-P-3242 , Peer Specialist 07/2019
Diploma , 03/2006
Peer Advocacy

Peer Counselor Resume Example

Resume Score: 80%

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