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PCW/CNA Resume Example

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PCW/CNA
Professional Summary

Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Patient Care Nursing Assistant supports nursing staff in treatment and care of patients by assisting with daily life activities, transportation, cleanliness and performing basic nursing procedures taught during training and certification program. Identifies individual therapeutic requirements to care for personal needs, safety and comfort of patients and promotes positive physical, social and psychological environment. Practices medical asepsis, respects dignity and privacy with patient and family and maintains objectivity during patient care.

Proactive individual focused on delivering high-quality patient-centered care. Skilled in overseeing acute and chronic conditions and certified in Certified Nurse Aides.

Skills
  • Outpatient care
  • Observing responses
  • Supporting personal needs
  • Documenting behaviors
  • Patient Management
  • Direct Patient Care
  • Dementia and Alzheimer's knowledge
  • Feeding assistance expert
  • Wound care specialist
  • Patient Assessments
  • Responding to emergencies
  • Patient-focused care
  • Transporting patients
  • Companionship and emotional support
  • Measuring bodily fluids
  • Tube feedings and medications familiarity
  • Case Management
  • Chronic disease management
Work History
PCW/CNA, 09/2016 to 10/2017
Comprehensive Homecare – Milwaukee, WI
  • Communicated and documented pertinent observations and information to maintain complete and accurate record of care given to patient.
  • Maximized patient safety, employed interventions and interacted with patient to increase engagement and redirect behavior.
  • Maintained knowledge and skills necessary to meet developmental needs of patients and recognized need for continuing development.
  • Offered direct physical care and basic nursing procedures and treatments for patients in stable condition under general supervision of RN.
  • Attended in-service programs to complete ongoing and annual organizational and departmental requirements to promote highest standard of customer relations principles for patients, visitors and fellow staff members.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
  • Transported patients between rooms and appointments or testing locations.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Manager, 11/2013 to 02/2015
Capriotti's Sandwich Shop – Milwaukee, WI
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
  • Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
  • Onboarded new employees, including training, mentoring and new hire documentation.
  • Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
  • Applied customer feedback to develop process improvements and support long-term business needs.
  • Cross-trained existing employees to maximize team agility and performance.
  • Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands.
  • Trained new employees in specific job requirements.
  • Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement.
  • Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Conducted monthly inventories of raw materials and components on work floor.
  • Communicated best practices among on-site and external personnel to align efforts and goals.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Recorded inventory sales into organization's weekly income report.
  • Conducted scheduled and impromptu evaluations to assess work performance.
  • Demonstrated new products, procedures and techniques to employees.
  • Trained and guided team members to maintain high productivity and performance metrics.
Customer Service Associate, 02/2010 to 08/2010
Stoneridge Meat & Country Market – Wautoma, WI
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Demonstrated items to customers and created customer awareness, interest and sales.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Energized and motivated in performing sales floor activities including merchandising and selling.
  • Informed customers about special promotions and provided detailed information for various products.
  • Developed and actualized customer service initiatives to decrease wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
Diploma: General Studies, 06/1998
Roseville High School - Roseville, MI
CNA: Healthcare, 01/2014
Career Works Healthcare - 334 W. Brown St. Milwaukee WI
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Resume Overview

Companies Worked For:

  • Comprehensive Homecare
  • Capriotti's Sandwich Shop
  • Stoneridge Meat & Country Market

School Attended

  • Roseville High School
  • Career Works Healthcare

Job Titles Held:

  • PCW/CNA
  • Manager
  • Customer Service Associate

Degrees

  • Diploma : General Studies , 06/1998
    CNA : Healthcare , 01/2014

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