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Professional Summary
Certified Patient Care Technician with experience serving chronically ill patients, including assisting with daily living activities in a hospital setting . Patient and highly compassionate.
Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Hands-on CNA instructor with exceptional clinical skills and expertise necessary to effectively teach and mentor CNA students. Successful at balancing patient and student needs to develop healthcare professionals without sacrificing care quality.
Skills
Certified Nursing Assistant
Drivers License
Activities of Daily Living (ADLS)
Vital Signs Measurement
Infection control standards
Hospital experience
Electronic charting
CPR Skills
Customer Service
Multitasking abilities
Clerical
Teamwork
Good listening skills
Computer skills
Self-motivated professional
Work History
08/2019 to CurrentPCT / Unit Secretary - Full-timeSecurity Finance | Dahlonega, GA,
Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
Collected and transported urine and bowel specimens to prepare for lab testing
Assisted patients with activities of daily living under guidance of RN
Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toilet use and exercising
Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
Provided personal nursing assistance in pre- and post-operative situations
Responded to bell or light signal calls within maximum of 5 minutes to assist patients with needs
Supported office staff and operational requirements with administrative tasks.
Organized paperwork such as charts and reports for office and patient needs.
Executed administrative duties to facilitate unit tasks and meet team goals.
Managed incoming calls and directed to appropriate department.
Carried out front office duties utilizing data entry skills in framework of medical database.
06/2019 to CurrentCertified Nurse Assistant Instructor- Part-timeTrinity Health Corporation | Stockbridge, MI,
Supported student learning objectives through personalized and small group assistance
Provided support during classes, group lessons and classroom activities
Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security
Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
Assessed student assignments to check quality and completeness and assign grades
Organized classroom materials to help teachers prepare for daily instruction and activities
Assigned grades for students and tests using answer key, recorded results and informed teacher of performance
Tutored struggling students individually and in small groups to reinforce learning concepts
Took daily attendance, notifying director immediately of any student absences
10/2018 to 04/2019Customer Service RepresentativeThe Elizabeth Glaser Pediatric Aids Foundation | Washington, DC,
Filed on average 25 insurance mobile claims for customers that called in
Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
Investigated and resolved customer inquiries and complaints
Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
Questions customers and collected information to understand needs and offer solutions quickly
Converted unhappy customers to new products or services in place of out-of-stock items
Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
Educated customers about billing, payment processing and support policies and procedures
Coordinated with coworkers and managers to resolve difficult and high-level customer issues
Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
10/2016 to 09/2018Personal Care GiverNorth Tx Personal Care Homes | City, STATE,
Provided assistance in daily living activities by dressing, grooming, bathing and toilet use
Participated in facility surveys and inspections made by authorized governmental agencies
Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
Maintained clean personal areas and prepared healthy meals to support client nutritional needs
Provided safe mobility support to help patients move around personal and public spaces
Monitored progress and documented any status changes accordingly
Developed rapport with patients to create safe and trusting environment for care
Helped patients care for themselves by teaching proper, safe use of canes or walkers
Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels
Supervised daily activities and provided assistance to 8 patients daily when needed
Monitored clients' progress to report necessary changes
Laundered clothing and bedding and changed linens 2 times per week to prevent spread of infection
12/2011 to 12/2015New business development officerStandard Chartered Bank | City, STATE,
Established and developed lasting relationships with clients
Promoted and extended 50% sales of bank products throughout Zambia to clients
Developed sound strategies for acquiring and maintaining client base
Informed clients of set requirements,security documentation, processes and procedures that pertain to bank products
Reviewed error reports and entered corrections into computer
Other duties assigned as deemed by management
Education
Expected in 2023Associate of Science | NursingMountain View College, Dallas, TXGPA:
Expected in 2019Nurse Assistant Certificate | Certified Nurse AideLegacy Career Institute, Carrollton, TXGPA:
Expected in 2011Associate of Arts | Advanced Certificate In Computer StudiesEvelyn Hone College of Applied Arts And Commerce, Lusaka, ZambiaGPA:
Coursework in:
Accounting For Computing
Operating Systems
Systems Analysis And Design 1
Quantitative Analysis
Database Technology
Programming Concepts And Data Structures
Communication Skills
Foundation of Management
Application Packages
Expected in 2004GED | Examination Council of Zambia, Lusaka, ZambiaGPA:
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