pct unit secretary full time resume example with 8+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
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Professional Summary

Certified Patient Care Technician with experience serving chronically ill patients, including assisting with daily living activities in a hospital setting . Patient and highly compassionate.

Dedicated Medical Assistant skilled in technical, clerical and patient support. Strong ability to communicate clearly and effectively to patients and staff. Hands-on CNA instructor with exceptional clinical skills and expertise necessary to effectively teach and mentor CNA students. Successful at balancing patient and student needs to develop healthcare professionals without sacrificing care quality.

  • Certified Nursing Assistant
  • Drivers License
  • Activities of Daily Living (ADLS)
  • Vital Signs Measurement
  • Infection control standards
  • Hospital experience
  • Electronic charting
  • CPR Skills
  • Customer Service
  • Multitasking abilities
  • Clerical
  • Teamwork
  • Good listening skills
  • Computer skills
  • Self-motivated professional
Work History
PCT / Unit Secretary - Full-time, 08/2019 to Current
Security FinanceDahlonega, GA,
  • Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery
  • Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care
  • Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
  • Collected and transported urine and bowel specimens to prepare for lab testing
  • Assisted patients with activities of daily living under guidance of RN
  • Attended to patient and family's immediate needs and concerns by acknowledging and providing required attention
  • Promoted patient satisfaction by assisting with daily living needs such as bathing, dressing, toilet use and exercising
  • Coordinated patient care needs with healthcare team and delivered compassionate assistance with activities of daily living
  • Provided personal nursing assistance in pre- and post-operative situations
  • Responded to bell or light signal calls within maximum of 5 minutes to assist patients with needs
  • Supported office staff and operational requirements with administrative tasks.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed incoming calls and directed to appropriate department.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
Certified Nurse Assistant Instructor- Part-time, 06/2019 to Current
Trinity Health CorporationStockbridge, MI,
  • Supported student learning objectives through personalized and small group assistance
  • Provided support during classes, group lessons and classroom activities
  • Oversaw groups of up to 10 students at school and off-site locations, maintaining optimal safety and security
  • Kept classrooms clean, neat and properly sanitized for student health and classroom efficiency
  • Assessed student assignments to check quality and completeness and assign grades
  • Organized classroom materials to help teachers prepare for daily instruction and activities
  • Assigned grades for students and tests using answer key, recorded results and informed teacher of performance
  • Tutored struggling students individually and in small groups to reinforce learning concepts
  • Took daily attendance, notifying director immediately of any student absences
Customer Service Representative, 10/2018 to 04/2019
The Elizabeth Glaser Pediatric Aids FoundationWashington, DC,
  • Filed on average 25 insurance mobile claims for customers that called in
  • Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Investigated and resolved customer inquiries and complaints
  • Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes
  • Questions customers and collected information to understand needs and offer solutions quickly
  • Converted unhappy customers to new products or services in place of out-of-stock items
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge
  • Educated customers about billing, payment processing and support policies and procedures
  • Coordinated with coworkers and managers to resolve difficult and high-level customer issues
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly
Personal Care Giver, 10/2016 to 09/2018
North Tx Personal Care HomesCity, STATE,
  • Provided assistance in daily living activities by dressing, grooming, bathing and toilet use
  • Participated in facility surveys and inspections made by authorized governmental agencies
  • Analyzed patient and family feedback to identify opportunities for staff recognition as well as areas for improvement
  • Provided behavioral/emotional support and supervision for those with dementia and Alzheimer's
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs
  • Provided safe mobility support to help patients move around personal and public spaces
  • Monitored progress and documented any status changes accordingly
  • Developed rapport with patients to create safe and trusting environment for care
  • Helped patients care for themselves by teaching proper, safe use of canes or walkers
  • Turned and positioned bed-bound patients to prevent bedsores and maintain comfort levels
  • Supervised daily activities and provided assistance to 8 patients daily when needed
  • Monitored clients' progress to report necessary changes
  • Laundered clothing and bedding and changed linens 2 times per week to prevent spread of infection
New business development officer, 12/2011 to 12/2015
Standard Chartered BankCity, STATE,
  • Established and developed lasting relationships with clients
  • Promoted and extended 50% sales of bank products throughout Zambia to clients
  • Developed sound strategies for acquiring and maintaining client base
  • Informed clients of set requirements,security documentation, processes and procedures that pertain to bank products
  • Reviewed error reports and entered corrections into computer
  • Other duties assigned as deemed by management
Associate of Science: Nursing, Expected in 2023 to Mountain View College - Dallas, TX
Nurse Assistant Certificate: Certified Nurse Aide, Expected in 2019 to Legacy Career Institute - Carrollton, TX
Associate of Arts: Advanced Certificate In Computer Studies, Expected in 2011 to Evelyn Hone College of Applied Arts And Commerce - Lusaka, Zambia
  • Coursework in:
  • Accounting For Computing
  • Operating Systems
  • Systems Analysis And Design 1
  • Quantitative Analysis
  • Database Technology
  • Programming Concepts And Data Structures
  • Communication Skills
  • Foundation of Management
  • Application Packages
GED: , Expected in 2004 to Examination Council of Zambia - Lusaka, Zambia

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Resume Overview

School Attended

  • Mountain View College
  • Legacy Career Institute
  • Evelyn Hone College of Applied Arts And Commerce
  • Examination Council of Zambia

Job Titles Held:

  • PCT / Unit Secretary - Full-time
  • Certified Nurse Assistant Instructor- Part-time
  • Customer Service Representative
  • Personal Care Giver
  • New business development officer


  • Associate of Science
  • Nurse Assistant Certificate
  • Associate of Arts
  • GED

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