LiveCareer-Resume

pc technician resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary
Multi-tasking, goal oriented, professional attitude, team player. A+, Net+, MCP, MCSA, MCSE. Seeking a career position in Information Systems with emphasis on Windows Server Administration.
Highlights
  • Windows Server Experience within the telecommunications industry and knowledge of, traditional and IP Telephone systems, unified messaging, contact centers products
  • Knowledge of Nortel and Avaya product line
  • Networking, Hardware, Security, Active Directory
  • Server 2000 / 2003 / 2008 / Windows 7 / Vista / XP / 2000 / 98 / 95 / DOS
  • Office suite; 2000, 2003 and 2007 Word, Excel, & Outlook, etc.
  • Configuring email accounts using Outlook and Outlook Express
  • TCP/IP, Routers, WAPs, Wireless, and other networking devices
  • Antivirus programs: Symantec/Norton, MacAfee, AVG, Avast, Panda, etc. Spyware / adware removal Microsoft Office Excel, pivot tables & macros (intermediate/advanced).
  • Proficiency with Microsoft Office Access (intermediate).
  • Proficient with Microsoft Outlook and Word Detail-oriented.
  • Ability to work with virtual teams in various locations.
Accomplishments
I have helped to upgrade the DSM International Airport to common use. I helped to install and maintain I235 Traffic cameras and infrastructure. I have helped to save at least my yearly salary with innovative ideas and time saving solutions with many employers. 
Experience
PC Technician, 07/2015 to Current
Saic (Science Applications Int.)Annapolis Junction, MD,
  • Work with WFHM Servicing Loss Mitigation automation and business process.
  • Work with Loss Mitigation Decisioning Applications (ie.
  • HPA, MBS/RSI, WOPT, SLOAD).
  • Work with Loss Mitigation Settlement Applications (HUD PC, LMWO).
  • Work with Home Preservation Default Letter process (LSI, TransCentra, OLLW) and/or Borrower Communications.
  • Work with Loss Mitigation Data Transactional Applications (BCS Set-up and Removal, ATS Portal.
Communications Technician II, 07/2014 to 08/2015
Integrated Electrical Services, Inc.Valley Forge, PA,
  • Install a work area outlet for floor (i.e.
  • monument), modular furniture (i.e.
  • surface mount box) and wall (i.e.
  • box eliminator).
  • Drop cable down a wall using fish tape or other method.
  • Route cable through modular furniture.
  • Perform pre-termination procedures: organize, form, dress cables and determine length, slack and label cables.
  • Suspend and support cable correctly: Cable tray, J-hook, D-rings, Bridal rings, Trapeze.* Build closets (Mount and install backboards, cross connects, racks, patch panels, fiber optic and hardware).
  • Install grounding for racks, equipment and cable as required.*Perform fire-stopping procedures on firewalls, install sleeves, pull cable through sleeves and core penetration.* Terminate low-voltage devices.* Follow prints.* Fully complete all IES COMMERCIAL paperwork accurately and on time (timesheets, material transfers, work orders, change orders, tool transfers and others as required).* Adhere to and participate in all Company, customer and industry quality and safety standards and regulations.* Other responsibilities as assigned.
Desktop Support, 11/2013 to 07/2014
Sentinel Technologies IncRosemont, IL,
  • IT desktop support with a strong Infrastructure / PC background.
  • A strong working knowledge of general infrastructure concepts (network, server, DB, telecom, etc.) and a hands-on desktop guru.
  • A self-starter with the ability to improvise and deal with ambiguity.
  • The "Face" of IT and able to make decision and own the outcome.
  • Good communication skills and know when to escalate and/or leverage other Life Tech resources for guidance.
  • In situations where standard solutions are not immediately available, be nimble and creative enough to facilitate solutions outside the standard environment.
Business Analyst, 01/2013 to 10/2013
Homeserve UsaSaint Louis, MO,
  • Default / Home Preservation experience including operational and systems experience.
Education
HP Certified Professional 11/2006 Dell Technical Training (DCSE) Dell Certified Systems Expert 6/2003 Tech Train School Of Training Charlotte, North Carolina, College coursework A+, Net+, MCP, MCSA: , Expected in 09/2011 to - ,
GPA:
Skills
A+, Active Directory, Antivirus, automation, Avaya, business process, cables, Cable, Good communication skills, great communication skills, Excellent communication, Hardware, computer hardware, Dell, Detail-oriented, direction, DOS, email, FileNet, firewalls, Help desk support, HP, Imaging, ie, IP, logging, macros, messaging, Access, MCP, Excel, Microsoft Office, Office suite, Microsoft Outlook, Outlook, Outlook Express, SharePoint, Windows 7, 2000, 98, Word, negotiation, network, Networking, Nortel, Norton, DB, Telephone systems, pivot tables, Quality, reporting, research, Routers, safety, Self-motivated, self-starter, Symantec, TCP/IP, tech support, desktop support, Technical Training, telecommunications, telecom, phone, trend, troubleshooting, validation, Vista, Windows Server

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Resume Overview

School Attended

Job Titles Held:

  • PC Technician
  • Communications Technician II
  • Desktop Support
  • Business Analyst

Degrees

  • HP Certified Professional 11/2006 Dell Technical Training (DCSE) Dell Certified Systems Expert 6/2003 Tech Train School Of Training Charlotte, North Carolina, College coursework A+, Net+, MCP, MCSA

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