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pc refresh technician resume example with 4 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

IS SUPPORT ANALYST I

First-rate IT Support Technician with 3 years of experience offering outstanding support to users of various levels. Exceptional skills and knowledge in Hardware refresh and subject matter expert on Microsoft Windows OS. Established reputation as sharp technology expert when working with customers to identify and deploy solutions. Aside from being a multi-language person.

Skills
  • Cable Management
  • Standard knowledge in MS-Word, Excel, Access, PowerPoint & Outlook, O365
  • Good internal & external service skills
  • Good organizational skills for tracking & documentation
  • Knowledgeable in SNOW for ticket management and asset tracking
  • Good Verbal and Written Communication
  • Trainor for Junior Team Members
  • Hardware Replacement
  • Help Desk Support
  • Knowledgeable in O365
  • Support & troubleshoot printers and Peripherals
  • Software Installation
  • Analytical Thinking
  • Hardware and Software Configuration
  • Data Connectivity
  • Telephone Etiquette
  • Work Integrity
  • User Training
  • Skilled in record keeping
  • Coachable, Cooperative and Persistent
  • Data Recovery
  • Adaptability and Flexibility
  • Operating System Configuration
  • Mobility Devices
  • Testing Instrument Calibration
  • User Experience
  • Root Cause Support
  • Security Patches remediation
  • Valid Driver's License
  • Remote Support
Education
, Expected in Technical School Certificate of Attendance : - GPA :
Network Learning Institute , Expected in CompTIA A+, Network+, and MCP : - GPA :
Tarlac State College (Philippines) Philippines, Expected in 04/1989 Bachelor of Science : Accounting - GPA :
Work History
PC Connection - PC Refresh Technician
City, STATE, 02/2020 - Current
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Backed up company data when updating the system or hardware refresh using company's data back up system.
  • Back up Microsoft OneNote data
  • Managed data transfers between systems and Network storage mediums.
  • Going to the data closet & patch to activate the data port. The number on the data port should match the number on the switch.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Collaborated with vendors for software compatibility with Operating System locate replacement components and resolve advanced problems.
  • Resolve assign Service now ticket from breakfix team and from Device implementation.
  • Configured hardware, devices and software to set up work stations for employees.
  • Add MAC addresses to Infoblox by creating a ticket to service now and assigned to data center.
  • Serve as a trainer for newly recruit technicians; from imaging a computer to deployment and finally refresh a hardware that includes backing up the data for each users using SCCM capture data over the network and restoring the data to the new PC. Train recruit how to export/import bookmarks from microsoft Edge, Google Chrome & Firefox. Train them how to back up OneNote data, Microsoft outlook archive file, add Calendars, add shared email. Installation of software not part of the package but important software for the client's work.
  • Hardware refresh CHOP Buerger Welcome Kiosk project.
  • Hardware refresh project in Main CHOP operating rooms.
  • Hardware refresh project for various CHOP sites.
TekSystem, Epic, Jefferson Hospital - IT - Deployment Technician
City, STATE, 01/2019 - 12/2019
  • Received assets and moved equipment within or between facilities.
  • Assisted in determining equipment settings and operating instructions.
  • Deployed and tracked assets for customer use.
  • Operated and maintained computers and related peripherals.
  • Configured hardware, devices and software to set up work stations for employees.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Staged
Network Learning Institute - Externship
City, STATE, 08/2018 - 12/2018
  • Used diagnostic tools to identify hardware failures and replace non-functional components.
  • Linked computers to network and peripheral equipment.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
  • Tested and installed motherboards, processors and graphics cards on desktops and laptops for corporate staff.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers and more.
  • Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
  • Imaged and prepared new computers for integration into company networks and systems.
  • Backed up company data on regular basis, successfully recovering critical information after malware attacks.
  • Oversaw equipment inventory to maintain on-hand availability of necessary replacement parts and consumable goods.
  • Analyzed issues to identify troubleshooting methods needed for quick remediation.
  • Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
  • Configured hardware, devices and software to set up work stations for employees.
Languages
Tagalog :
Native or Bilingual
Negotiated :
Kapampangan :
Native or Bilingual
Negotiated :
English :
Native or Bilingual
Negotiated :
Additional Information

Professional References:

Thomas Rozman - Connection Lead Technician

Esmeraldo Miego - CHOP System Admin III

John Perrozi - CHOP IS Support Analyst III

John Varhula - CHOP IS Support Analyst III

James Scott - CHOP IS Support Analyst III


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Resume Overview

School Attended

  • Network Learning Institute
  • Tarlac State College (Philippines)

Job Titles Held:

  • PC Refresh Technician
  • IT - Deployment Technician
  • Externship

Degrees

  • Technical School Certificate of Attendance
  • CompTIA A+, Network+, and MCP
  • Bachelor of Science

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