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PBX Operator Resume Example

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PBX OPERATOR
Professional Summary

Enthusiastic Professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of customer service, multi tasking, billing, and collections.

Motivated to learn, grow and excel within your company. Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.

Thorough and steadfast Office Worker with top-notch administrative skills and solid background in medical industry. Surpass business targets while satisfying diverse customer demands. Independently handle clerical tasks like routing correspondence and coordinating travel arrangements to keep business operations smooth and efficient. Competent Medical Billing professional with ability to manage a busy medical office and provide excellent customer service to all patients. Organized Medical Biller adept at accurately auditing patient charts and billing corresponding parties.

Skills

Organization

  • Budgets
  • Business operations
  • Relationship development
  • Time management
  • Communications
  • Customer service
  • Problem resolution
  • Typing skills of 48 WPM
  • Strong telephone etiquette
  • Answering questions
  • Operating switchboards
  • Professional communication
  • Switchboard management
  • Greeting customers
  • Search directories
  • Making appointments
Work History
PBX Operator09/2008 to 07/2020
Las Vegas Metropolitan Police Department – Las Vegas, NV
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Trained and mentored new PBX operations employees.
  • Created and maintained company phone directory with current extensions and staff information.
  • Managed telephone switchboard of over 7000 personnel and routed internal and external calls to provide quick connection.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified department.
  • Supported customers by managing between 100 and 300 calls per day efficiently while maintaining professionalism and upbeat tone.
  • Connected callers with appropriate professional, department or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.
  • Worked with upset and difficult customers to understand needs and provide excellent service.
  • Searched relevant directories to find contacts, business addresses, and personalinformation for customers and employees.
Front and Back Office Assistant01/2008 to 09/2008
Dudley Chiropractic – Las Vegas, NV
  • Oversaw efficient patient check-in processes, including verifying insurance.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Provided clerical support to three company employees by copying, faxing and filing documents.
  • Maintained financial accuracy by collecting deposits, fees and payments.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
  • Maintained high levels of customer satisfaction by quickly and professionally greeting guests and offering beverages or treatment modalities.
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Increased patient flow and productivity for Chiropractor by cleaning treatment tables between patients and organizing back office treatment modalities.
Licensed Nail Technician08/1997 to Current
Self Employed – Las Vegas , NV
  • Designed individualized care programs for ten repeat customers.
  • Maintained master appointment calendar covering all customer visits, employee schedules and special events.
  • Recorded weekly supply and inventory needs and made regular orders.
  • Prepared nail beds and cuticles, shaped nails and applied polish for over four to five daily customers.
  • Cleaned and sanitized equipment and workstation in compliance with health and safety regulations.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Increased customer satisfaction by resolving product or service issues.
Medical Auditor/Billing and Collections Specialist06/1990 to 03/1994
Nephrology & Endocrine Associates – Las Vegas, NV
  • Prevented impending loss and increased profitability by enforcing scheduled collection campaigns, consistently achieving targeted recovery rate.
  • Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
  • Identified, researched and resolved billing variances to maintain system accuracy and currency.
  • Performed targeted collections on past due accounts aged over ninety days.
  • Contacted clients with past due accounts to formulate payment plans and discuss restructuring options.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Maintained excellent attendance record, consistently arriving to work on time.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Resolved delinquent account problems, improved operations and provided exceptional client support.
  • Drove operational improvements which resulted in savings and improved profit margins.
Education
Nail Technologist: Nail Technician Professional06/1997Academy of Hair Design- Las Vegas, NV
High School Diploma05/1982Western HIgh School- Las Vegas, NV
Accomplishments

PBX Operator of the Year in 2011 and 2017 for Las Vegas Metro Police

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Resume Overview

Companies Worked For:

  • Las Vegas Metropolitan Police Department
  • Dudley Chiropractic
  • Self Employed
  • Nephrology & Endocrine Associates

School Attended

  • Academy of Hair Design
  • Western HIgh School

Job Titles Held:

  • PBX Operator
  • Front and Back Office Assistant
  • Licensed Nail Technician
  • Medical Auditor/Billing and Collections Specialist

Degrees

  • Nail Technologist : Nail Technician Professional 06/1997
    High School Diploma 05/1982

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