Strong expertise in customer service related positions seeking to succeed in the Criminal Justice field. Reliable, efficient, and eager to learn. Recognized by management for impeccable work ethic and positive attitude.
Skills
Bilingual (English & Spanish)
Well Spoken
Respectful
Quick Learner
Mindful of Others
Problem Solving
Organization
Hospitality services
Microsoft Office
Patrolling
Security Systems
CCTV
Inventory Management
Customer Service
Attention to Detail
Experience
08/2019 to 03/2020
PBX OperatorHei Hotels & Resorts – Waltham, MA,
Developed and updated business phone directory to reflect current employees and other changes.
Provided training and coaching to new PBX operators.
Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
Answered numerous calls per day in fast-paced environment, transferring callers to appropriate personnel.
Participated in emergency preparation meetings to understand crisis management procedures.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Recognized by management for providing exceptional customer service.
Attended departmental meetings, providing feedback to enhance future performance.
Received a certificate from hotel management for creating an engaging dynamic guest experience.
02/2019 to 07/2019
Front Desk Security Officer/Security RoverMetabank – Troy, MI,
Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
Warned residents of rule infractions and escorted unauthorized persons off premises.
Monitored building and property entrances and exits to detect intrusions and protect assets.
Monitored access control systems, including CCTV systems for nefarious activities such as theft and burglary.
Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
Triaged problems quickly and provided precise and clear information while working under minimum supervision.
Communicated with team members and building management via radio, telephones, and computers.
Investigated disturbances and used proportional and strategic responses to handle different types of issues.
02/2017 to 08/2018
Front Desk ReceptionistSt. Joe Company – Alys Beach, FL,
Welcomed tennis patrons to front desk and engaged in friendly conversations while conducting check-in process.
Familiarized with names of returning tennis patrons.
Provided property details to patrons, including rules and regulations of the tennis center.
Arranged special accommodations for guests to maintain optimal satisfaction
Monitored reservations to track incoming parties and special events.
Drafted and maintained incident reports, daily activity logs and other documents requested by management.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Managed customer complaints and rectified issues to complete satisfaction.
10/2015 to 01/2017
Beach AttendantBoucher Brothers Management – City, STATE,
Served guests with enthusiastic, helpful demeanor to promote positive, memorable experiences.
Inspected equipment to detect wear and tear, notified maintenance department of parts needing immediate repair.
Gave cohesive directions to guests to easily find attractions, restaurants and restrooms.
Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Sold and served refreshments to customers, maintained sufficient inventory throughout business hours and restocked low supplies in both employee and customer areas.
Interacted with numerous guests per day with friendly, patient manner to deliver positive, fun experience.
Received a letter of recognition from former director for service.
Recognized by being posted on hotel's news page for professionalism and service.
Education and Training
Expected in
: Criminal Justice Miami Dade College - Miami, FL GPA:
Expected in
: Criminal Justice William Penn University - Oskaloosa, IA GPA:
Obtained a partial scholarship to wrestle for the William Penn University's wrestling team.
Expected in
: Miami Beach High School - Miami Beach, FL, GPA:
Participated in the NJROTC program for the first two years.
Participated in the Wrestling program for the last three years of High School.
Expected in 01/2018
High School Diploma: Acceleration Academy - North Miami Beach, FL, GPA:
Completed coursework in English.
Activities and Honors
Volunteered as a Freshmen at the Miami Beach Convention Center for the Boat Show event with the NJROTC high school program, my duties consisted of cashiering and prepping orders.
Attended Miami Beach Senior High school Football Games as a NJROTC cadet to secure gates and ensure safety. Also pledged to the flag of the United States of America.
Engaged in a car wash fundraiser for Miami Beach Senior High's Wrestling team.
Assisted Miami Beach Senior High School's wrestling coach with conducting wrestling practice.
Honored by being posted on the W hotel's news page for professionalism and service.
Honored by the management of the Cadillac Hotel for providing exceptional customer service.
Received a certificate from hotel management for creating an engaging dynamic guest experience.
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