pbx hotel operator resume example

PBX HOTEL PHONE OPERATOR

Telephone Operator offering 15 years collectively in exceeding customer expectations via professional phone interactions. Best-in-class at seamlessly operating switchboard to address customers quickly, transfer calls accurately and minimize hold times. Customer-focused listener skilled at resolving issues and explaining company information with courtesy. Poised, eloquent and skilled in providing top-notch front desk service to incoming clients and staff. Customer-focused Telephone Operator skilled in responding to customer inquiries. Adept at using Computer to facilitate front desk procedures. Proficient Telephone Operator adept in quickly mastering all elements of switchboard functionality to perform accurate transfers. Professional, detail-oriented and organized. Trained in office safety procedures to prepare for medical and fire emergencies. Pleasant Telephone Operator delivering service with smile. Remaining calm and organized in high-volume call environments. Considered valuable and hardworking employee. Reliable and consistently remains composed and professional at all times. Friendly demeanor with great people skills.

RETAIL SALES ASSOCIATE

• Greets each customer and offers assistance in finding requested items, helping boost customer satisfaction and retention.
• Helps customers by answering questions and locating merchandise.
• Initiates friendly conversation with customers to determine level of assistance required.
• Keeps calm and applies strong problem-solving and interpersonal skills to resolve conflicts.
• Restocks shelves, racks and bins with latest merchandise and changes signage to promote special items.
• Monitors sales floor to identify customers in need of assistance and merchandise requiring replenishment.
• Uses product knowledge to suggest items to match client needs.
• Arranges merchandise for display to highlight new styles, attract customers and enhance sales.
• Creates price tags and merchandise signs for new items.
• Handles price checks, merchandise transfers and fitting room returns to keep store orderly and efficient.
• Assist's customers by asking open-ended questions to understand needs and suggest suitable merchandise.
• Processes merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
• Assist's with conducting merchandise stock counts and reported discrepancies to supervisor.
• Performs floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
• Cleans shelves, counters and tables to maintain organized store.
• Organizes store by returning merchandise to proper areas and restocks displays.
• Unboxes new merchandise and restocks shelves in appealing and organized arrangements to promote items.
• Stocks shelves and supplies and organizes displays to focus customer attention on specific items.
• Opens and closes cash register by counting money, separating charge slips and balancing drawer.
• Maintains knowledge of sales and promotions, return policies and security practices.
• Computes purchases and receives and processes cash or credit payment.
• Exchanges merchandise for customers and accepts returns.
• Tickets, arranges and displays merchandise to promote sales.
• Watch's for and recognizes security risks and thefts to prevent or handle situations.

FRONT DESK ASSOCIATE

Well-rounded Front Desk Associate committed to interacting with guests and resolving issues to propel customer satisfaction. Smoothly resolves issues, greets guests and oversees reception at busy establishments. Polished and tolerant when handling high-stress situations using appropriate responses. Adaptable and dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers. Respectful with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes. Customer-oriented with extensive knowledge of modern computer systems. Committed to individualized client care. Successful at multitasking and basic bookkeeping. Remarkable with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Enthusiastic with 15 years of experience in hospitality. Successful at remembering specific guest needs and proving excellent care. Knowledgeable about modern computer systems. Goal-driven employee with extensive background managing busy reception areas and multi-line telephone systems. Security-conscious and astute in control of confidential documentation. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges.