Payroll Coordinator Resume Example
Love this resume?Build Your Own Now
Skills
- Bi-weekly payroll management
- Recordkeeping skills
- Coordinating projects
- Audit controls understanding
- Data entry abilities
- Investigating problems
- Strength in research
Education and Training
05/1998High School Diploma: Greenfield Central High School City
PAYROLL COORDINATOR
Summary
Dedicated payroll professional with excellent clerical, accounting and technical knowledge. Well-organized, methodical and proactive with top-notch skills in multitasking, time management and conflict resolution. Prepared to offer 22 years of experience managing payroll operations for up to 600 employees.
Experience
Saber Healthcare Group, Llc - Payroll Coordinator London , OH10/2019 - Current
- Managed payroll for over 600 hourly and salaried employees.
- Entered corrected records into People Soft, Kronos and added additional adjustments as required.
- Managed files and payroll for over 600 employees.
- Trained and guided 50+ payroll specialists to maintain a smooth and efficient operation.
- Generated relevant paperwork and payroll reports.
- Assisted with audits by preparing accounts and providing information.
- Updated and reconciled retirement, tax and health care accounts.
- Prepared and maintained support documentation.
- Monitored vacation accrual.
- Processed rehires, transfers, terminations, garnishments and withholdings.
- Managed payroll and time and attendance systems.
- Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
- Onboarded new employees in time reporting and payroll systems.
Aspen Dental - Call Center SupervisorMishawaka , IN08/2019 - Current
- Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
- Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
- Facilitated individual coaching sessions with CSRs to realign productivity goals.
- Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
- Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
- Managed 30 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
- Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
- Delivered constructive call process feedback.
- Interfaced with cross-functional support groups to manage daily operations.
- Evaluated employee job performance and motivated staff to improve productivity.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Documented conversations with customers to track requests, problems and solutions.
- Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Capital One - Project ManagerWaldorf , MD06/2015 - 08/2019
- Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
- Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
- Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
- Collaborated with cross-functional teams to draft project schedules and plans.
- Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
- Assisted Project Coordinators, in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
- Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
- Maintained vital business function throughout unexpected events and managed disaster recovery.
- Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
- Modified and reconstructed project plans to better align with organizational objectives.
- Brought projects in on-time and in accordance with budget and quality standards.
- Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
- Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
- Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Democracy Prep Public Schools - Administrative ManagerBronx , NY08/1999 - 06/2015
- Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
- Monitored office inventory to maintain adequate supply levels and order products.
- Interviewed, onboarded, developed and oversaw daily activities of 60 clerical and administrative office personnel.
- Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
- Supervised and tasked 60 employees, including payment coordinators, billing coordinators, letter of credit coordinators, claims coordinators and general clerks.
- Streamlined back office services for clients to promote proper functionality and positive user experience.
- Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
- Trained 60 employees on best practices and protocol while managing teams to maintain optimal productivity.
- Supported development of store budgets and financial projections.
- Worked with management team to improve workflows and eliminate unnecessary tasks.
- Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
- Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
- Ordered office equipment and supplies after researching vendors and obtaining quotes.
- Managed daily operations within Administrative office by supporting continuous delivery of excellent services and care.
- Organized and maintained documents, files and records.
- Coordinated office activities and operations to secure efficiency and compliance with company policies.
- Supported office needs including taking messages, scanning documents and routing business correspondence.
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Formatting
- Word choice
Resume Overview
School Attended
- Greenfield Central High School
Job Titles Held:
- Payroll Coordinator
- Call Center Supervisor
- Project Manager
- Administrative Manager
Degrees
- High School Diploma :
Similar Resumes
