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Payroll Coordinator Resume Example

Resume Score: 80%

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Skills
  • Bi-weekly payroll management
  • Recordkeeping skills
  • Coordinating projects
  • Audit controls understanding
  • Data entry abilities
  • Investigating problems
  • Strength in research
Education and Training
05/1998High School Diploma: Greenfield Central High School Greenfield, IN
PAYROLL COORDINATOR
Summary

Dedicated payroll professional with excellent clerical, accounting and technical knowledge. Well-organized, methodical and proactive with top-notch skills in multitasking, time management and conflict resolution. Prepared to offer 22 years of experience managing payroll operations for up to 600 employees.

Experience
City of Indianapolis - Payroll Coordinator Indianapolis, IN10/2019 - Current
  • Managed payroll for over 600 hourly and salaried employees.
  • Entered corrected records into People Soft, Kronos and added additional adjustments as required.
  • Managed files and payroll for over 600 employees.
  • Trained and guided 50+ payroll specialists to maintain a smooth and efficient operation.
  • Generated relevant paperwork and payroll reports.
  • Assisted with audits by preparing accounts and providing information.
  • Updated and reconciled retirement, tax and health careaccounts.
  • Prepared and maintained support documentation.
  • Monitored vacation accrual.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
  • Managed payroll and time and attendance systems.
  • Worked quickly and efficiently, with minimal oversight, to accomplish assigned duties.
  • Onboarded new employees in time reporting and payroll systems.
Parker Technology - Call Center SupervisorIndianapolis, IN08/2019 - Current
  • Reduced process lags and effectively trained staff on customer satisfaction protocols and first call resolution best practices.
  • Optimized personnel coverage, preparing work schedules based on staff availability and forecasted demands.
  • Facilitated individual coaching sessions with CSRs to realign productivity goals.
  • Worked with training team to maintain frontline agent and tier I and II agent product support and certification training initiatives.
  • Streamlined operational efficiencies by accurately conducting new hire interviews and assisting management with employment decisions.
  • Managed 30 employees, including scheduling for frontline, tier I and tier II agents and product specialists to ensure optimal productivity.
  • Coached team members on metrics and consumer experience behavior identification to improve satisfaction ratings.
  • Delivered constructive call process feedback.
  • Interfaced with cross-functional support groups to manage daily operations.
  • Evaluated employee job performance and motivated staff to improve productivity.
  • Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Documented conversations with customers to track requests, problems and solutions.
  • Managed customer expectations by clarifying needs, identifying options and recommending products and services.
Lowe's Home Improvement - Project ManagerIndianapolis, IN06/2015 - 08/2019
  • Created project plans with established timelines for integral phases, assigned to appropriate teams, managed workflow and achieved RFP submissions and completion deadlines on or before schedule.
  • Assessed project risks and devised mitigation actions encompassing close attention to contracts and service level agreements by subcontractors and vendors, external dependencies and potential roadblocks.
  • Built strong community relations with subcontractors and vendors to optimize cost savings and complete timely preconstruction.
  • Collaborated with cross-functional teams to draft project schedules and plans.
  • Forecasted, scheduled and monitored project timelines, personnel performance and cost efficiency .
  • Assisted Project Coordinators, in coordinating activities, updating team members and managing inquiries for consistent delivery of quality products and services.
  • Led subcontractor meetings to convey project requirements, scope, milestones and regulatory compliance.
  • Maintained vital business function throughout unexpected events and managed disaster recovery.
  • Handled continuous project monitoring and management, including developing forecasts, tracking expenses and approving payments.
  • Modified and reconstructed project plans to better align with organizational objectives.
  • Brought projects in on-time and in accordance with budget and quality standards.
  • Enhanced development and drove continuous improvement of project delivery process by providing strong program leadership.
  • Defined project plans and timelines, managed workflow and personnel and achieved completion deadlines on or before schedule.
  • Made changes to project scope and cost and implemented most effective change management processes to keep project up-to-date.
Lowe's Home Improvement - Administrative ManagerIndianapolis, IN08/1999 - 06/2015
  • Distributed company correspondence, including memos and updates to reinforce and apprise departments and divisions of corporate objectives and developments.
  • Monitored office inventory to maintain adequate supply levels and order products.
  • Interviewed, onboarded, developed and oversaw daily activities of 60 clerical and administrative office personnel.
  • Recruited, trained and developed dynamic administrative team, supporting all corporate growth and productivity objectives.
  • Supervised and tasked 60 employees, including payment coordinators, billing coordinators, letter of credit coordinators, claims coordinators and general clerks.
  • Streamlined back office services for clients to promote proper functionality and positive user experience.
  • Improved operational efficiencies, managing work requests, new orders, pricing and changes while coordinating logistics to verify delivery dates.
  • Trained 60 employees on best practices and protocol while managing teams to maintain optimal productivity.
  • Supported development of store budgets and financial projections.
  • Worked with management team to improve workflows and eliminate unnecessary tasks.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Oversaw customer service and satisfaction initiatives, reporting to management on successful strategies.
  • Ordered office equipment and supplies after researching vendors and obtaining quotes.
  • Managed daily operations within Administrative office by supporting continuous delivery of excellent services and care.
  • Organized and maintained documents, files and records.
  • Coordinated office activities and operations to secure efficiency and compliance with company policies.
  • Supported office needs including taking messages, scanning documents and routing business correspondence.
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Resume Overview

Companies Worked For:

  • City of Indianapolis
  • Parker Technology
  • Lowe's Home Improvement

School Attended

  • Greenfield Central High School

Job Titles Held:

  • Payroll Coordinator
  • Call Center Supervisor
  • Project Manager
  • Administrative Manager

Degrees

  • High School Diploma :

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