LiveCareer-Resume

Payroll Clerk resume example with 14 years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Results-oriented individual with 19- year background in Management, Leadership, upper level Administrative duties, Payroll, Human Resources, Employee Development, Bookkeeping, Managing workloads and monitoring outputs. Exceptionally disciplined and driven individual possessing great communication skills. Talented at adapting to change and mastering new skills quickly. Seeking job as an Assistant Business Manager.

Skills
  • Leadership
  • Operations Management
  • Operational Improvement
  • Process Improvement
  • Training / Development
  • Conflict Resolution
  • HR
  • Team Building
  • MS Office
  • Regulatory Compliance
  • Budgeting
  • Staff Management
Education
Eastern New Mexico University Portales, NM Expected in 12/2021 Bachelor of Arts : University Studies - GPA :

Course work in Business Administrations - 94 credit hours total, 3.07 GPA

Mesalands Community College Tucumcari, NM Expected in 12/2019 Associate of Arts : University Studies - GPA :
  • Coursework in Business Administration, 3.17 GPA
Work History
Erewhon Market - Payroll Clerk
Los Angeles, CA, 02/2017 - 01/2021
  • Process new hire paperwork and documents
  • Process wage garnishments and child support
  • Manage payroll processing for up to 130 employees
  • Process payroll and calculated deductions by accurately using Incode10 to secure payments
  • Improve payroll processes for efficiency
  • Work with Finance to ensure department budget goals are met
  • Independently maintain 100% accuracy in transferring correct data from payroll software into ACH banking system
  • Manage benefit withholding, federal and state payroll tax deposits and returns
  • Manage and maintain employee files to ensure audit results are stellar
  • Reconcile benefits and retirement benefits
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave
  • Maintained employee privacy and protected payroll operations by keeping all information confidential
  • Benefits Administration
  • Accounts Payable
Horizon Bank - Personal Banker
Syracuse, IN, 08/2015 - 08/2016
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Maintained balancing record with 100% rate of accuracy
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Coordinated daily cash reconciliation in high-volume location
  • Processed quarterly vault and ATM audits with zero error rate
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
Tak Communications, Inc. - Associate Broker /Office Manager
Lakewood, CO, 07/2013 - 05/2015
  • Sold 7 properties in 12 months
  • Negotiated, facilitated and managed real estate transactions
  • Managed marketing initiative for self and Broker
  • Reconciled accounts, managed audits and updated financial records with remarkable accuracy
  • Communicated with customers to identify and resolve outstanding payments
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Tracked expenses and income for real estate and ranch businesses while organizing and maintaining bank statements for five checking accounts
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Property Management
  • Bookkeeping Multi Million Dollar Ranch Accounts
  • Handled all incoming business and client requests for information
  • Drafted professional memos, letters and marketing brochures to support business objectives and growth
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Supported Broker through personal document management, calendar organization and collateral preparation for meetings
GC Services - Operations Manager
City, STATE, 04/2006 - 07/2013
  • Operations Manager for 85 seat call center generating 2.3 million in revenue
  • Project provided bilingual client services to financial institution consisting of 250 retail banks
  • Collaborate with Human Resources, Traffic Analyst, Payroll to maximize profit
  • Provide leadership training to over 40 supervisors and upper management
  • Team maintained less than 5% attrition, 90% quality, 95% productivity
  • Facilitate Project startup
  • Maintained excellent client relations
  • Reduced personnel turnover by developing and implementing performance improvement planning
  • Trained supervisors on performance metric management and consumer behavior identification
  • Identified and corrected software system issue with incoming call volume, saving company $10,000 in contractor fees
  • Conducted performance reviews each quarter, offering praise and recommendations for improvement.
  • Evaluated upcoming program plans to forecast expected resource needs.
  • Implemented policies and standard operating procedures for continuous improvement.
  • Staff Developmental Specialist
Accomplishments

City of Tucumcari Manager's Award - Distinguished Service To the Citizens of Tucumcari by making the payroll process more efficient, assisting finance in matching the general ledger by reconciling benefits, taxes, retirement, and assisting department heads in meeting the allocated salary budgeted, per department for the year .Also, one of five recipients of the Most Valuable Team Award for 2019.

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Resume Overview

School Attended

  • Eastern New Mexico University
  • Mesalands Community College

Job Titles Held:

  • Payroll Clerk
  • Personal Banker
  • Associate Broker /Office Manager
  • Operations Manager

Degrees

  • Bachelor of Arts
  • Associate of Arts

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