Payroll Clerk Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Efficient Payroll Administrator knowledgeable about managing payroll for up to 130 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 4+ years of progressive experience to a new permanent role.

  • Payroll administration
  • New hire processing
  • Processing Wage Withholding Orders
  • Time Sheet Review
  • Processing Garnishments
  • Interpersonal and Written Communication
  • Conflict Resolution
  • Financial Reports
  • Data analysis
  • Proficient in Microsoft Office
  • Meeting deadlines
  • Spreadsheet creation
  • Analytical reasoning
Work History
02/2017 to 01/2021 Payroll Clerk Extra Space Storage | Palm Coast, FL,
  • Timekeeping information of employees
  • Process wage garnishments
  • Managed benefit packages
  • Processed payroll and calculated deductions accurately
  • Worked with Finance to ensure department budget goals were met
  • Trained department heads in reporting process.
  • Filed federal and state payroll tax deposits and returns
  • Maintained employee electronic files
  • Accounts Payable
  • Provided quality Customer Service to internal and external customers
  • Cashiering and reporting accounts payable balances
  • Streamlined payroll process by 20 hours per week
08/2015 to 08/2016 Personal Banker S&T Bank | Kittanning, PA,
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
  • Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
  • Rapidly and efficiently prepared customer and ATM cash and change orders
  • Maintained balancing record with 100% rate of accuracy
  • Upheld strict financial controls by keeping funds secure and accurately transferring monies
  • Coordinated daily cash reconciliation in high-volume location
  • Processed quarterly vault and ATM audits with zero error rate
  • Executed customer transactions, including deposits, withdrawals, money orders and checks
07/2013 to 05/2015 Real Estate Associate Broker /Office Manager Merck & Co., Inc. | South San Francisco (Grand Ave), CA,
  • Negotiated, facilitated and managed real estate transactions
  • Managed marketing initiative for self and Broker
  • Reconciled accounts, managed audits and updated financial records
  • Completed and mailed bills, contracts, policies, invoices and checks
  • Tracked expenses and income for real estate and ranch businesses while organizing and maintaining bank statements for five checking accounts
  • Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
  • Obtained agreements from property owners to place properties for sale with real estate firms.
  • Property Management
  • Bookkeeping
  • Handled all incoming business and client requests for information
  • Drafted professional memos, letters and marketing brochures to support business objectives and growth
  • Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Supported Broker through personal document management, calendar organization and real estate contracts
  • $37,000 in real estate sales commission
07/2001 to 07/2013 Operations Manager GC Services | City, STATE,
  • Operations Manager for 85 seat call center generating 2.3 million in revenue
  • Project provided bilingual client services to financial institution consisting of 250 retail banks
  • Collaborate with Human Resources, Traffic Analyst, and Payroll to maximize profit
  • Provide leadership training to over 40 supervisors and upper management
  • Team maintained less than 5% attrition, 90% quality, 96% productivity
  • Facilitate Project startup
  • Maintained excellent client relations
  • Reduced personnel turnover by developing and implementing performance improvement planning
  • Trained supervisors on performance metric management and customer behavior identification
  • Identified and corrected GMT software system issue with incoming call volume, saving company $10,000 in contractor fees
  • Coach, develop, and motivate to ensure high performance
  • Evaluated KPI reports to ensure project goals were met
  • Implemented policies and standard operating procedures for continuous improvement
  • Met budget goals for motivation and overtime allocation
Expected in 12/2021 Bachelor of Arts | University Studies Eastern New Mexico University, Portales, NM GPA:

Course work in Business Administrations - 94 credit hours total, 3.07 GPA

Expected in 12/2019 Associate of Arts | University Studies Mesalands Community College, Tucumcari, NM GPA:
  • Coursework in Business Administration, 3.17 GPA

City of Tucumcari Manager's Award 2019 for distinguished service to the Citizens of Tucumcari by making the payroll process efficient and one of five recipients of the Most Valuable Team Award for 2019.

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Resume Overview

School Attended
  • Eastern New Mexico University
  • Mesalands Community College
Job Titles Held:
  • Payroll Clerk
  • Personal Banker
  • Real Estate Associate Broker /Office Manager
  • Operations Manager
  • Bachelor of Arts
  • Associate of Arts