Payroll Clerk resume example with 18+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Efficient Payroll Administrator knowledgeable about managing payroll for up to 130 employees each period. Adept at reviewing and correcting records, processing payments and funding accounts. Ready to bring 4+ years of progressive experience to a new permanent role.
Skills
Payroll administration
New hire processing
Processing Wage Withholding Orders
Time Sheet Review
Processing Garnishments
Interpersonal and Written Communication
Conflict Resolution
Financial Reports
Data analysis
Proficient in Microsoft Office
Meeting deadlines
Spreadsheet creation
Analytical reasoning
Education
Eastern New Mexico UniversityPortales, NMExpected in 12/2021 ā āBachelor of Arts:University Studies - GPA:
Course work in Business Administrations - 94 credit hours total, 3.07 GPA
Mesalands Community CollegeTucumcari, NMExpected in 12/2019 ā āAssociate of Arts:University Studies - GPA:
Coursework in Business Administration, 3.17 GPA
Work History
Extra Space Storage - Payroll Clerk Palm Coast, FL, 02/2017 - 01/2021
Timekeeping information of employees
Process wage garnishments
Managed benefit packages
Processed payroll and calculated deductions accurately
Worked with Finance to ensure department budget goals were met
Trained department heads in reporting process.
Filed federal and state payroll tax deposits and returns
Maintained employee electronic files
Accounts Payable
Provided quality Customer Service to internal and external customers
Cashiering and reporting accounts payable balances
Streamlined payroll process by 20 hours per week
S&T Bank - Personal Banker Kittanning, PA, 08/2015 - 08/2016
Answered telephone inquiries on banking products including checking, savings, loans and lines of credit
Provided high level of customer service through friendly approach, strong professionalism and timely assistance with customer transactions
Rapidly and efficiently prepared customer and ATM cash and change orders
Maintained balancing record with 100% rate of accuracy
Upheld strict financial controls by keeping funds secure and accurately transferring monies
Coordinated daily cash reconciliation in high-volume location
Processed quarterly vault and ATM audits with zero error rate
Executed customer transactions, including deposits, withdrawals, money orders and checks
Merck & Co., Inc. - Real Estate Associate Broker /Office Manager South San Francisco (Grand Ave), CA, 07/2013 - 05/2015
Negotiated, facilitated and managed real estate transactions
Managed marketing initiative for self and Broker
Reconciled accounts, managed audits and updated financial records
Completed and mailed bills, contracts, policies, invoices and checks
Tracked expenses and income for real estate and ranch businesses while organizing and maintaining bank statements for five checking accounts
Advised clients on mortgage and housing conditions to identify successful properties and promote customer satisfaction.
Obtained agreements from property owners to place properties for sale with real estate firms.
Property Management
Bookkeeping
Handled all incoming business and client requests for information
Drafted professional memos, letters and marketing brochures to support business objectives and growth
Performed general office duties, including answering multi-line phones, routing calls and messages and greeting visitors
Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
Supported Broker through personal document management, calendar organization and real estate contracts
$37,000 in real estate sales commission
GC Services - Operations Manager City, STATE, 07/2001 - 07/2013
Operations Manager for 85 seat call center generating 2.3 million in revenue
Project provided bilingual client services to financial institution consisting of 250 retail banks
Collaborate with Human Resources, Traffic Analyst, and Payroll to maximize profit
Provide leadership training to over 40 supervisors and upper management
Team maintained less than 5% attrition, 90% quality, 96% productivity
Facilitate Project startup
Maintained excellent client relations
Reduced personnel turnover by developing and implementing performance improvement planning
Trained supervisors on performance metric management and customer behavior identification
Identified and corrected GMT software system issue with incoming call volume, saving company $10,000 in contractor fees
Coach, develop, and motivate to ensure high performance
Evaluated KPI reports to ensure project goals were met
Implemented policies and standard operating procedures for continuous improvement
Met budget goals for motivation and overtime allocation
Accomplishments
City of Tucumcari Manager's Award 2019 for distinguished service to the Citizens of Tucumcari by making the payroll process efficient and one of five recipients of the Most Valuable Team Award for 2019.
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