Payroll Clerk resume example with 10+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Career Overview
Highly enthusiastic customer service professional with ten years client interface experience.
Core Strengths
Microsoft Word - Microsoft Excel - Microsoft Publisher - Microsoft Outlook - Internet Browsing (IE, Mozilla, Google Chrome)
Strong organizational skills
Active listening skills
Sharp problem solver
Energetic work attitude
Large cash/check deposits expert
Customer service expert
Opening/closing procedures
Accomplishments
Customer Service
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Payroll Clerk, 2015 to 2016 Colorado Christian University – Lakewood, CO,
Collecting and summarizing timekeeping information Obtaining supervisory approval of time card discrepancies Obtaining and maintaining overtime approvals Calculating commissions.
Processing employee advances and paybacks.
Office clerk, 01/2015 to 2016 Old Dominion Freight Line Inc – Bakersfield, CA,
Collect, count, and disburse money, do basic bookkeeping and complete banking transactions.
Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders and address complaints.
Operate office machines, such as photocopiers and scanners, facsimile machines Answer telephones, direct calls and take messages.
Western Union/ Money Order Customer Service Representative.
Cashier, 03/2014 to 01/2015 Baptist Community Services – Amarillo, TX,
Receiving payments by cash, check, credit cards, vouchers or automatic debit Issuing receipts, refunds, credits, or change due to customers Greeting and providing excellent customer relations for customers entering the establishment.
Maintaining a clean and orderly work area Redeeming food stamps and other payment coupons Providing answers to customer inquiries and providing information on policies and procedures.
Photo studio Manager, 09/2013 to 02/2014 Claire's Accessories – Southern Pines, NC,
Leading and supervising employees, setting employee goals and objectives, resolving customer complaints.
Monitoring inventory, reconciling receipts and balancing against sales, depositing receipts, and securing the facility at end of day.
Advising customers on all current promotions, answering the telephones, scheduling appointments for photo shoots/weddings/ parties, etc.
Operation Support Manager, 02/2010 to 08/2013 Copart – Le Roy, NY,
Leading and supervising a team of Customer Service Supervisors to achieve defined performance goals and continually improve quality standards Maintaining Service Key Performance Indicators for Dominica Monitoring daily attendance logs to ensure adherence to the Supervisor compliance policy Identifying and communicating training opportunities to Learning and Development Department Being current on information relating to products, services, policies and promotions as it is conveyed to Supervisors Applying strong decision making skills during interactions with employees at all levels Assisting in making hiring decisions, including interviewing and proving constructive unbiased recommendations.
Customer Service Supervisor, 2008 to 01/2010 Dynamic Workforce Solutions – Oklahoma City, OK,
Leading and supervising a team of Customer Account Executives (CAE's) to achieve defined performance goals and to continually improve quality standards Providing timely assistance to all CAE's requesting assistance with customer complaints Ensuring sales goals are met through consistent monitoring and feedback Monitoring daily attendance logs to ensure compliance of CAE policy Completing and delivering 90-day performance reviews Developing relationships with supporting departments by providing consistent communication and feedback.
Customer Account Executive, 11/2007 to 2008 Avepoint – Arlington, VA,
Answering questions relating to customer billing statements and general inquiries as well as resolution of payment concerns Interacting with customers in accordance with the company's service strategy.
Preparing work orders/accurately processing credit card payments and checking information Promoting and recommending products and services based on a logical relationship to the customer's needs and interests Maintaining and coordinating interdepartmental communications as they apply to customer problems and resolutions.
Supervisor, 2003 to 2006 Continuum Care – Des Peres, MO,
Leading and supervising employees Setting employee goals and objectives Resolving customer complaints Monitoring inventory Reconciling receipts and balancing sales/deposit receipts, and securing the facility at the end of day.
Educational Background
Clinical Medical Assistant: Business, Expected in 1991 St. Joseph secondary school - St.Joseph, GPA:
General Education Degree - 2015 Completed
*Business training center Roseau 2001 to 2002
Skills
Microsoft Excel, Money, Microsoft Outlook, Microsoft Publisher, Microsoft Word,Cash handling,Professional and friendly,Multi-tasking, Creative Problem Solving, Email, Telephone Skills, Time Management, Internet Research
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