(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Enthusiastic , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of business and training in cleaning. Motivated to learn, grow and excel in all areas. Multi-talented consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.

  • Supervision
  • Payroll
  • Work orders
  • Problem resolution
  • Communications
  • Management
  • Cleaning Technician
  • Organization
  • Team management
  • Customer service
Con Cord Career Institute Dallas, TX, Expected in 02/1989 Associate of Arts : Certified Medical Assistant - GPA :
Work History
Atlantis Casino Resort Spa - Payroll Assistant
Reno, NV, 09/2017 - 11/2020
  • Checked accrued hours against listed hours for leave time.
  • Updated employee files with new details such as changes in address or salary levels.
  • Responded to employee questions and requests for information in timely and knowledgeable fashion.
  • Processed wage garnishments and child support.
  • Developed reports by compiling summaries for earnings, taxes, deductions, nontaxable wages, disability and leave.
  • Managed payroll data entry and processing for 40 employees to comply with predetermined company guidelines.
  • Calculated payroll deductions by accurately using software and processed payroll to meet preset requirements.
  • Processed employee W-9 and I-9 forms and managed benefits and leave time.
  • Maintained employee confidence and protected payroll operations by keeping information confidential.
  • Reviewed personnel records to determine names, rates of pay, occupations of new hires and changes in wage rates.
  • Adjusted employee tax status along with information regarding withholding.
  • Maintained employee privacy and protected payroll operations by keeping all information confidential.
  • Operated 10-key calculators, computers, fax machines, copy machines and other office equipment to produce documents.
Rockwall Cleaning Service - Manage/Cleaning Technician
City, STATE, 06/2002 - 04/2016
  • Established and maintained clean and comfortable environments in buildings by vacuuming, cleaning windows and dusting.
  • Disinfected bathrooms, doorknobs and tables and picked up and disposed of trash.
  • Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
  • Cleaned, stocked and supplied designated areas and performed dusting, sweeping, vacuuming, mopping duties.
  • Sanitized toilets, sinks, showers, kitchen surfaces and other high-traffic home fixtures.
  • Delivered quality customer service to address urgent needs and cleaning requests.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
The Haunt House - Co-Owner/Operator
City, STATE, 05/2006 - 11/2012
  • Issued tickets to customers and collected payment and fees for desired services.
  • Delivered information to visitors, including details of interest about facility, rules, policies and promotional events.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Conducted inventory, stocking and merchandising to track supplies and placed orders
  • Oversaw refreshments counter, selling food items to customers and maintaining sufficient stock of products and supplies to meet expected needs.
  • Oversaw maintenance and operation of the Haunt, employees and Productions, equipment, maintaining safety, cleanliness and operational efficiency.
  • Leveraged POS system to sell tickets, passes, food and retail items.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Resolved conflicts and negotiated mutually beneficial agreements between parties.
  • Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
  • Resolved problems, improved operations and provided exceptional client support.
  • Monitored social media and online sources for industry trends.
  • Handled calls per to address customer inquiries and concerns.
  • Worked with customers to understand needs and provide service.
  • Developed team communications and information for meetings.
  • Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.

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School Attended

  • Con Cord Career Institute

Job Titles Held:

  • Payroll Assistant
  • Manage/Cleaning Technician
  • Co-Owner/Operator


  • Associate of Arts

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