Payment Risk Operational Risk Consultant resume example with 15+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

To seek and maintain employment that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • A self motivating strong team player with integrity that can be trusted to fulfill expectations
  • Capable of working in fast past environments that require focused efforts towards multiple objectives.
  • Ability to manage conflicting interests and identify compromises
  • Flexible and adaptable to emerging situations
  • In-depth knowledge of Information Security policies, solutions and controls
  • Proficient with identifying risks and mitigating controls and overall industry threats
  • Sound knowledge of distributed systems, applications, databases, servers, operating systems, networks, and encryption.
  • Ability to lead projects from initial concept to successful implementation
  • An analytical and critical thinker
Work History
Payment Risk Operational Risk Consultant, 05/2014 to 10/2021
Bd (Becton, Dickinson And Company)Salt Lake City, UT,
  • Implementation and support of the Wells Fargo Payments Risk Program for two business groups (Consumer Lending (CL) & Payments Virtual Solutions and Innovation (PVSI)) in accordance with the Payment Risk Management Policy.
  • Developed and ongoing support of several activities to support and mature the Payment Risk Program; A maturity plan to enhance oversight of payment risk, identification and support of Key Risk and Other Indicators, a monthly Community of Practice meeting; a calendar of Key Activities to support operational efficiencies and program requirements, A RACI matrix to clearly identify the roles and responsibilities.
  • Consistent and timely delivery of key management reporting, to inform senior management of current activities, trends, issues and key risk indicators.
  • Developed protocols and procedures for the oversight, reporting and monitoring of Payment Risk to effectively evaluate, assess and mitigate Payment Risk
  • Evaluate and provide guidance and impact assessments for the implementation, administration and effectiveness of new or changed policy requirements with Payment Risk impact.
  • Developed risk assessment matrices and templates to increase visibility of risks and facilitate decision making.
  • Developed metrics that provided data for process measurement to identify indicators for future improvement.
  • Actively led, provided credible challenge, and influenced key partners and business groups on the Payment Risk Program requirements using presentations and training courses.
  • Performed annual Payment Systems Risk Assessment quality assurance and credible challenge to ensure the risks and controls are properly identified, risk rated and consistent across like networks.
  • Offered consultation on re-engineering techniques to improve process performance and product quality.
  • Implemented risk avoidance and mitigation strategies to eliminate hazards, activities and exposures that could negatively impact organizational assets.
  • Implemented and managed controls to comply with laws and regulations, agreements and SOPs.
  • Measured performance against process requirements to align improvement to performance shortfalls.
  • Fulfilled dual roles as Group Payments Risk Coordinator and Group Privacy Leader (2014 – 2017)
Group Privacy Leader, 10/2014 to 10/2017
Wells Fargo & CompanyCity, STATE,

were identified.

  • Matured the Privacy Risk Program by driving and influencing efficiencies at the program and Business Group level.
  • Partnered with various groups to ensure program deliverables were successfully met.
  • Coordinated and implemented new privacy policy requirements, including the Telephone Consumer Protection Policy, Global Data Protection & Privacy Policy, and Recording and monitoring.
  • Provided oversight on Privacy related issues.
  • Performed annual Enterprise Privacy Practices Inventory (EPPI) quality assurance and credible challenge to ensure the functions performed by business groups were properly captured and the risks were identified.
Information Security Officer, 05/2006 to 05/2014
Wells Fargo & CompanyCity, STATE,

  • Developed, implemented and executed the delivery of operational risk practices and awareness programs based on the businesses’ risk appetite to ensure compliance with the Corporate Information Security Policy and Program. This included, Secure Environment Program, classification matrix, Send Secure training, etc.
  • Provided information security risk expertise, consulting, and guidance on complex business projects and initiatives to ensure adequate controls were planned for managing security risk.
  • Participated in several working groups across the organization and facilitated monthly meetings with key business partners to identity risks, solutions, controls, tools and best practice’s on the safeguarding of our information and equipment.
  • Evaluated and tested applications and websites according to FFIEC guidelines to assess the effectiveness and adequacy of the controls, identified risks, and solutions.
  • Consulted with business units to develop corrective action plans, ensure compliance and remediate risk.
  • Investigated information security incidents to determine root cause, solution, remediation, reporting, and notification to customers and lessons learned. Identified process strengthening opportunities to reduce and/or eliminate reoccurrence of breaches.
  • Assisted with the Third Party Program to ensure that business risks related to third parties were identified, managed and remediated.
  • Provided guidance and impact assessments on information security policies and control standards.
Associate of Arts: Accounting And Business Management, Expected in 04/1995
Minneapolis Community And Technical College - Minneapolis, MN

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Resume Overview

School Attended

  • Minneapolis Community And Technical College

Job Titles Held:

  • Payment Risk Operational Risk Consultant
  • Group Privacy Leader
  • Information Security Officer


  • Associate of Arts

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