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Pawnbroker/ Associate Resume Example

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PAWNBROKER/ ASSOCIATE
Professional Summary
In search of a career in which I am able to obtain a position where I will have the chance to apply my knowledge, skills and education, and earn knowledge in the working industry. I am great with people, so that will benefit me dealing with people all day.
Skills
  • Excellent communication skills
  • Highly motivated
  • Fast learner
  • Customer service-oriented
  • Works well under pressure
  • Social media knowledge
Work History
11/2012 to Current
Pawnbroker/ Associate New England Pawnbrokers – Fall River, Massachusetts
 Phone Number 508-674-4224
  • Duties include evaluating the value of a customer's articles which may include gold, diamonds, other precious metals and consumer electronics in the process of initiating a collateral loan
  • Knowledge of gold, silver and other precious metals testing
  • Ensure accuracy of all information entered for reporting to authoritative agencies
  • Duties also include handling all cash, credit and debit card transactions
  • Ensured all customer articles left on loan are secured and labeled with appropriate information
  • Assist with monthly forfeitures of items from pawn including pricing and inventory control
  • Answer all telephone inquiries professionally, referring calls to management as necessary.
08/2011 to 11/2012
Customer Service Manager/ Customer Service Supervisor Wal-Mart – Walpole, Massachusetts
 Phone Number  508-668-4144
  • Supervised all front-end cashiers including Service Desk personnel
  • Maintained adequate staffing to ensure high quality customer experience
  • Responsibilities included resolving credit card issues, customer returns, and any other customer related issues
  • Duties also included ensuring proper cash levels in all registers
  • Was Cashier of the Month December 2011.
04/2009 to 01/2010
Customer Service Assistant Aamco Transmissions – Brockton, Massachusetts
 Phone Number  508-587-3027
  • Greet customers and entered all pertinent customer information into computer
  • Price out repairs and source out parts as required
  • Explained all repairs necessary for a particular vehicle and answered all customer questions
  •  Enter time cards.
  • Answer telephone calls.
  • Make appointments.
  • Ensured a high level of customer satisfaction by maintaining open lines of communication.
06/2007 to 04/2009
Price Accuracy Team Member Target – Easton, Massachusetts
 Phone Number  508-230-0005
  • Duties included handling daily cash receipts, reconciling financial data from registers, and ensuring accuracy of daily deposits
  • Performed administrative functions in conjunction with Human Resource Department including scheduling and payroll issues.
  • Answered telephone in a professional and responsive manner, transferring calls to the appropriate department
  • Greet guests/customers.
  • Assisted in other departments, including Customer Service Desk as needed
  •  Responsible for accurate and timely processing of price changes.
02/2007 to 04/2007
Associate Radio Shack – Walpole, Massachusetts
 Phone Number 508-668-3441
  • Greet customers.
  • Ensured adequate stock levels on sales floor.
  • Handle all customer transactions, including cash, credit card and returns and exchanges.
  • Assist customers in product selection, including special orders.
06/2005 to 01/2007
Teller Bank of America – Abington, Massachusetts
 Phone Number  781-792-0772
  • Accurate and precise handling of customer cash, check, & credit transactions.
  • Knowledge of bank products to assist customers in their proper selection.
  • Assists in the start of day opening procedures.
  • Assists in the end of day closing procedure.
  • Ensures good customer relations at all times.
04/2004 to 08/2004
Associate/Greeter DSW Shoe Warehouse – Stoughton, Massachusetts
 Phone Number 781-344-5278
  • Greet customers as they enter the store.
  • Clean the sales floor.
  • Ensured great customer experience by assisting with product selection, sizing and finalizing transactions.
08/2003 to 03/2004
Children's Footcare Specialist/Associate The Shoe Dept. – Canton, Massachusetts
 Phone Number 781-575-0153
  • Assisted customer with product selection and sizing.
  • Helped fit children into the correct size shoe.
  • Cleaned sales floors.
  • Handled all monetary and credit transactions.
Education
Attended 2004-2005
did not graduate:
Westfield State - Westfield, MA
attended 2005-2007
did not graduate: Social Work
 Bridgewater State College -
Social Work
1 2004
Diploma:
Stoughton High School -
Certifications
Accredited Jewelry Professional from G.I.A
Skills
administrative, Cashier, Clerical, closing, consumer electronics, credit, customer relations, customer satisfaction, Customer Service, debit, financial, Human Resource, Human Resources, inventory control, payroll, personnel, pricing, quality, reconciling, repairs, reporting, sales, scheduling, staffing, telephone, Phone, articles
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Resume Overview

Companies Worked For:

  • New England Pawnbrokers
  • Wal-Mart
  • Aamco Transmissions
  • Target
  • Radio Shack
  • Bank of America
  • DSW Shoe Warehouse
  • The Shoe Dept.

School Attended

  • Westfield State
  • Bridgewater State College
  • Stoughton High School

Job Titles Held:

  • Pawnbroker/ Associate
  • Customer Service Manager/ Customer Service Supervisor
  • Customer Service Assistant
  • Price Accuracy Team Member
  • Associate
  • Teller
  • Associate/Greeter
  • Children's Footcare Specialist/Associate

Degrees

  • did not graduate :
    did not graduate : Social Work
    Diploma :

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