In search of a career in which I am able to obtain a position where I will have the
chance to apply my knowledge, skills and education, and earn knowledge in the working
industry. I am great with people, so that will benefit me dealing with people all day.
Excellent communication skills
Works well under pressure
Social media knowledge
11/2012 to Current
Pawnbroker/ AssociateNew England Pawnbrokers – Fall River, Massachusetts Phone Number 508-674-4224
Duties include evaluating the value of a customer's articles which may include gold, diamonds, other precious metals and consumer electronics in the process of initiating a collateral loan
Knowledge of gold, silver and other precious metals testing
Ensure accuracy of all information entered for reporting to authoritative agencies
Duties also include handling all cash, credit and debit card transactions
Ensured all customer articles left on loan are secured and labeled with appropriate information
Assist with monthly forfeitures of items from pawn including pricing and inventory control
Answer all telephone inquiries professionally, referring calls to management as necessary.
08/2011 to 11/2012
Customer Service Manager/ Customer Service SupervisorWal-Mart – Walpole, Massachusetts Phone Number 508-668-4144
Supervised all front-end cashiers including Service Desk personnel
Maintained adequate staffing to ensure high quality customer experience
Responsibilities included resolving credit card issues, customer returns, and any other customer related issues
Duties also included ensuring proper cash levels in all registers
Was Cashier of the Month December 2011.
04/2009 to 01/2010
Customer Service AssistantAamco Transmissions – Brockton, Massachusetts Phone Number 508-587-3027
Greet customers and entered all pertinent customer information into computer
Price out repairs and source out parts as required
Explained all repairs necessary for a particular vehicle and answered all customer questions
Enter time cards.
Answer telephone calls.
Ensured a high level of customer satisfaction by maintaining open lines of communication.
06/2007 to 04/2009
Price Accuracy Team MemberTarget – Easton, Massachusetts Phone Number 508-230-0005
Duties included handling daily cash receipts, reconciling financial data from registers, and ensuring accuracy of daily deposits
Performed administrative functions in conjunction with Human Resource Department including scheduling and payroll issues.
Answered telephone in a professional and responsive manner, transferring calls to the appropriate department
Assisted in other departments, including Customer Service Desk as needed
Responsible for accurate and timely processing of price changes.
02/2007 to 04/2007
AssociateRadio Shack – Walpole, Massachusetts Phone Number 508-668-3441
Ensured adequate stock levels on sales floor.
Handle all customer transactions, including cash, credit card and returns and exchanges.
Assist customers in product selection, including special orders.
06/2005 to 01/2007
TellerBank of America – Abington, Massachusetts Phone Number 781-792-0772
Accurate and precise handling of customer cash, check, & credit transactions.
Knowledge of bank products to assist customers in their proper selection.
Assists in the start of day opening procedures.
Assists in the end of day closing procedure.
Ensures good customer relations at all times.
04/2004 to 08/2004
Associate/GreeterDSW Shoe Warehouse – Stoughton, Massachusetts Phone Number 781-344-5278
Greet customers as they enter the store.
Clean the sales floor.
Ensured great customer experience by assisting with product selection, sizing and finalizing transactions.
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Companies Worked For:
New England Pawnbrokers
Bank of America
DSW Shoe Warehouse
The Shoe Dept.
Bridgewater State College
Stoughton High School
Job Titles Held:
Customer Service Manager/ Customer Service Supervisor
Customer Service Assistant
Price Accuracy Team Member
Children's Footcare Specialist/Associate
did not graduate : did not graduate : Social Work Diploma :
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