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Patient Services Specialist Resume Example

Resume Score: 80%

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DH
PATIENT SERVICES SPECIALIST
Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments, collecting payments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. 7+ years experience in the medical office setting.

Skills
  • Insurance verification
  • Patient focused
  • Detail oriented
  • Personable
  • Courteous
  • Effective in handling office and administrative tasks in busy settings
  • Organized
  • Time management
  • Flexibility
  • Telephone skills
  • Customer service
Experience
Select Physical Therapy | Dickson, TNPatient Services Specialist02/2019 - Current
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Answered patient questions and fielded complaints.
  • Ran credit card batches and balanced deposits on a daily basis.
Cracker Barrel | Dickson, TNServer06/2013 - 04/2019
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
  • Operated POS terminals to input orders, split bills and calculate totals.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
  • Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Greeted newly seated guests quickly and efficiently.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
  • Plated food and assessed plate presentation to maintain highest standard of food quality.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.
Tennessee Women's Care | Nashville, TNMedical Receptionist06/2017 - 08/2018
  • Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Took messages from patients and promptly relayed to appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
  • Handled all office supply ordering including ink cartridges, toner and paper
  • Straightened up the waiting room so that it remained neat and organized.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Processed patient payments and scanned identification and insurance cards.
  • Answered multi-line phone system and directed callers to requested personnel and departments.
  • Set up appointments for physician visits and procedures using calendar software.
Optimum Internal Medicine | Dickson, TNMedical Receptionist09/2014 - 01/2017
  • Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
  • Observed strict HIPAA guidelines at all times according to company policy.
  • Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
  • Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
  • Took messages from patients and promptly relayed to appropriate staff.
  • Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
  • Informed patients of financial responsibilities prior to rendering services.
  • Delivered high-quality administrative and customer service to sustain patient and work flows.
  • Straightened up the waiting room so that it remained neat and organized.
  • Greeted callers with enthusiasm, answering all phone calls by second ring.
  • Processed patient payments and scanned identification and insurance cards.
  • Set up appointments for physician visits and procedures using calendar software.
Education and Training
Nashville State Community College | Nashville, TNHigh School Diploma
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Select Physical Therapy
  • Cracker Barrel
  • Tennessee Women's Care
  • Optimum Internal Medicine

School Attended

  • Nashville State Community College

Job Titles Held:

  • Patient Services Specialist
  • Server
  • Medical Receptionist

Degrees

  • High School Diploma

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