Patient Services Specialist Resume Example Select Physical Therapy

PATIENT SERVICES SPECIALIST

Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments, collecting payments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. 7+ years experience in the medical office setting.

Skills

Insurance verification
Patient focused
Detail oriented
Personable
Courteous
Effective in handling office and administrative tasks in busy settings

Organized
Time management
Flexibility
Telephone skills
Customer service

Experience

Select Physical Therapy | Dickson, TNPatient Services Specialist02/2019 - Current

Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Answered patient questions and fielded complaints.
Ran credit card batches and balanced deposits on a daily basis.

Cracker Barrel | Dickson, TNServer06/2013 - 04/2019

Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.
Operated POS terminals to input orders, split bills and calculate totals.
Promoted desserts, appetizers and specialty drinks to optimize sales.
Restocked nonperishable food items, condiments and napkins to keep pantry well-supplied.
Assisted customers in selecting appetizers, entrees and desserts and recommended alternative items for food allergies and gluten intolerances.
Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
Greeted newly seated guests quickly and efficiently.
Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
Presented patrons with menus and specials promptly after seating, following up to address questions before taking orders.
Plated food and assessed plate presentation to maintain highest standard of food quality.
Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
Carefully transferred orders from kitchen and bar areas to tables and cleared plates as patrons finished food and beverage items.
Explained menu options to guests, offered suggestions and took orders for food and beverages.
Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Maintained knowledge of menu items, garnishes, ingredients and preparation methods to assist guests with menu selection.

Tennessee Women's Care | Nashville, TNMedical Receptionist06/2017 - 08/2018

Supported administrative and healthcare staff, providing order fulfillment and inventory management services to ease operations.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
Observed strict HIPAA guidelines at all times according to company policy.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Took messages from patients and promptly relayed to appropriate staff.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Handled all office supply ordering including ink cartridges, toner and paper
Straightened up the waiting room so that it remained neat and organized.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Processed patient payments and scanned identification and insurance cards.
Answered multi-line phone system and directed callers to requested personnel and departments.
Set up appointments for physician visits and procedures using calendar software.

Optimum Internal Medicine | Dickson, TNMedical Receptionist09/2014 - 01/2017

Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Observed strict HIPAA guidelines at all times according to company policy.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Took messages from patients and promptly relayed to appropriate staff.
Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
Informed patients of financial responsibilities prior to rendering services.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Straightened up the waiting room so that it remained neat and organized.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Processed patient payments and scanned identification and insurance cards.
Set up appointments for physician visits and procedures using calendar software.

Education and Training

Nashville State Community College | Nashville, TNHigh School Diploma

Resume Overview

Companies Worked For:

Select Physical Therapy
Cracker Barrel
Tennessee Women's Care
Optimum Internal Medicine

School Attended

Nashville State Community College

Job Titles Held:

Patient Services Specialist
Server
Medical Receptionist

Degrees

High School Diploma

Patient Services Specialist Resume Example

Resume Score: 80%

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