Maintained compliance with regulatory standards by JAACO.
Served as key contributing member to Leadership team.
Delivered 320 to 450 food items to an average of 155 clients daily.
Assisted in implementation of new tracking system that resulted in improved patient care.
Aramark Corporation - UC HospitalWest Chester, OhioPatient Services Manager04/2015 to Current
Patient Rounding to ensure high Press Ganey scores Patient Satisfaction - Customer Service Call center management - all calls answered by second ring-training-scoring Discipline -Job Performance-Attendance-Employee Reviews-Orientation Payroll approval Employee hiring/interviewing/background checks Patient menus training, diet training, supplement training Training and mentoring supervisors, leads Budgeting FTE's allowed by company Communication meetings -CEO-Directors Scheduling of 20 Direct reports including hourly/supervisor/leads Eco-sure inspections Reevaluation of current processes to change and improve services Establishing customer service goals company wide.
St. Elizabeth Medical CenterEdgewood, KYSupervisor Patient Line03/2006 to 04/2015
Employee training, food preparation, in- service's, sanitation and safety procedures Compile and balance cash receipts daily, monthly, and quartly for 8 cash locations Perform various financial activities such as cash handling, deposit preparation, and payroll Observe and evaluate workers and work procedures to ensure quality standards and service, and complete disciplinary write-ups Assign duties, responsibilities, and work stations to employees in accordance with work requirements Perform personnel actions, such as hiring and firing staff, providing employee orientation and training, and conducting supervisory activities, such as creating work schedules or organizing employee time sheets Recommend measures for improving work procedures and worker performance to increase service quality and enhance job safety Assess nutritional needs of patients, plan special menus, supervise assembly of regular and special diet trays, and oversee delivery of food trolleys to hospital patients Develop departmental objectives, budgets, policies, procedures, and strategiesEstimate ingredients and supplies required to prepare a recipeControl inventories of food, equipment, small ware, and liquor, and report shortages to designated personnel.
Purchase or requisition supplies and equipment needed to ensure quality and timely delivery of services Specify food portions and courses, production and time sequences, and workstation and equipment arrangements Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems Record production, operational, and personnel data on specified forms Develop equipment maintenance schedules and arrange for repairs Evaluate new products for usefulness and suitability Conduct meetings and collaborate with other personnel to plan menus, serving arrangements, and related details Annual sales of $3,102,500.00 per year retail area of customer sales Supervise multi-cultural group of 142 employees with diverse responsibilities Planning Management and implementation of new room service for patient meals for a 510 bed medical center Resolve customer complaints regarding food service Forecast staff, equipment, and supply requirements based on master menu Major project coordination of a 250,000.00 dish machine, planning, removal and installation of new machine.
Kronos Payroll Manager
C board Manager Trained Prima Web Trained -order supplies-inventory Mulit tasking Restructure of patient menu to improve patient/family New menu standards, including monthly specials offered to certain diets.
Tracking of specialized diets allowances.
Bachelor of Business Administration:Management SpecializationSeptember 2014American InterContinental University, Schaumburg, ILManagement Specialization
Northern Kentucky Health Department Food Service Class Crucial Conversations' classes totaling 3.5 credit hours Coaching-Kronos Time keeping Serve Safe Certified 2016-2021 Ohio Hamilton County Food Safety Certified Medical terminology class - finishing grade of -B+
Customer services specialist with extensive management experience. I have strong interpersonal skills with staff. Innovative problem solver. Developed and implemented new service strategies to increase customer satisfaction. Excellent money-handling skills zero overages or shortages. Able to motivate staff and design incentive programs to achieve short and long-term sales goals. Well-versed in leading staff training and mentoring with experience instilling motivation and promoting teamwork with diverse teams.
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Companies Worked For:
Aramark Corporation - UC Hospital
St. Elizabeth Medical Center
American InterContinental University
Job Titles Held:
Patient Services Manager
Supervisor Patient Line
Kronos Payroll Manager
Bachelor of Business Administration : Management Specialization September 2014
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