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patient service supervisor resume example with 12+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Proactive Host with distinct knowledge of streamlining services through updated and reorganized systems. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Successful at working closely with servers to uphold standards of service. Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.

Skills
  • Self-Motivated
  • Opening and Closing Procedures
  • Cleaning and Sanitizing
  • Team Player
  • Active Listening and Communication
  • Multitasking and Prioritization
  • Time Management and Prioritization
  • Verbal and Written Communication
  • Service-Oriented
  • Personable and Friendly
  • Attention to Detail
  • Reliable and Trustworthy
  • Flexible and Adaptable
  • PPE Guideline Compliance
  • Customer-Oriented
  • Food Safety Standards
  • Valid Food Handlers Certification
  • Conflict and Complaint Resolution
  • Cash and Transaction Handling
  • SERV-SAFE Certification
Experience
10/2021 to Current Patient Service Supervisor Pediatric Home Service | Pewaukee, WI,
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Monitored employee productivity to provide constructive feedback and coaching.
  • Responded to customer questions regarding products and availability.
  • Reviewed completed work to verify consistency, quality and conformance.
07/2012 to 10/2021 Hostess Grand Beach Hotel | Bay Harbor Islands, FL,
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
  • Learned other teammates' work tasks to train as backup.
  • Plated hot meals and salads in aesthetically pleasing arrangements.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Prepared recipe ingredients by washing, peeling, cutting and measuring.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Sanitized dining ware and kitchen equipment according to health code standards.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained composure and work quality while under stress.
  • Maintained high personal grooming standards and uniform presentation.
  • Lifted and carried heavy materials.
  • Sanitized all pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
  • Adhered to procedures in preparing food items.
  • Used manual or electric appliances to clean, peel, slice and trim foods.
  • Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
  • Used coordination and planning skills to achieve results according to schedule.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Resolved problems, improved operations and provided exceptional service.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Served customers in a friendly, efficient manner following outlined steps of service.
  • Carried out day-day-day duties accurately and efficiently.
  • Pushed, pulled and transported large loads and objects.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Acquired new skills to support team and further accommodate customer needs.
  • Received food orders from individuals and explained offerings.
  • Gathered ingredients and cleaned and cut food items to prep recipes.
  • Stored perishable food items in freezer or refrigerator to protect from spoilage.
  • Maintained professional demeanor during interactions with customers and co-workers.
  • Used kitchen equipment and utensils to create dishes from ingredients.
  • Prepared foods depending on menu created by chef for each meal.
06/2010 to 12/2012 Assistant Manager Arbys | Wilmington, NC,
    • Increased sales by driving operational efficiencies and building excellent customer rapport.
    • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
    • Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
    • Reduced financial discrepancies by monitoring credit card sales and deposits.
    • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
    • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
    • Helped with planning schedules and delegating assignments to meet coverage and service demands.
    • Maintained positive customer relationships by responding quickly to customer service inquiries.
    • Rotated merchandise and displays to feature new products and promotions.
    • Processed payments for credit and debit cards and returned proper change for cash transactions.
    • Reconciled daily sales transactions to balance and log day-to-day revenue.
Education and Training
Expected in 05/1991 to to High School Diploma | Travis B Bryan High School, Bryan, TX GPA:
Certifications
  • Serv-safe certication

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Resume Overview

School Attended

  • Travis B Bryan High School

Job Titles Held:

  • Patient Service Supervisor
  • Hostess
  • Assistant Manager

Degrees

  • High School Diploma

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