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Baystate Health - Patient Service Supervisor Resume Example

Resume Score: 70%

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PATIENT SERVICE SUPERVISOR
Professional Summary

Experienced & Hard working Food Service Supervisor. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.

Skills
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Dedicated team player
  • Conflict resolution techniques
  • Strong work ethic
  • Food service background
  • Staff scheduling
  • Skilled interviewer
  • Dedicated team player
  • Friendly and helpful
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Conflict resolution
  • Deadline-oriented
Work History
06/2008 to Current
Patient Service Supervisor Baystate Health – Springfield, MA
              • Carefully interviewed, selected, trained and supervised staff.
          • Correctly calculated inventory and ordered appropriate supplies.
        • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
      • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping.
  • Handled difficult conversations when necessary
11/2007 to 06/2008
Shift Supervisor Baystate Health – Springfield, MA
          • Consistently provided friendly guest service and heartfelt hospitality.
        • Promptly and empathetically handled guest concerns and complaints.
      • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
10/2006 to 11/2007
Patient Services Baystate Health – Springfield, MA
              • Demonstrated integrity and honesty while interacting with guests, team members and managers.
            • Maintained high standards of customer service during high-volume, fast-paced operations.
          • Assembled food orders while maintaining appropriate portion control.
        • Verified that prepared food met all standards for quality and quantity.
      • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepped items for later use to save staff time during busy hours.
10/2005 to 10/2006
Cafeteria Lead Baystate Health – Springfield, MA
          • Promptly and empathetically handled guest concerns and complaints.
        • Demonstrated integrity and honesty while interacting with guests, team members and managers.
      • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Performed all position responsibilities accurately and in a timely manner.
08/2005 to 10/2005
Food Service Baystate Health – Springfield, MA
          • Diligently restocked work stations and display cases.
        • Prepped items for later use to save staff time during busy hours.
      • Strictly followed all cash, security, inventory and labor policies and procedures.
    • Handled currency and credit transactions quickly and accurately.
  • Pleasantly and courteously interacted with customers.
10/2004 to 08/2005
Food Service Life Care Center – Wilbraham, MA
        • Pleasantly and courteously interacted with customers.
      • Assembled food orders while maintaining appropriate portion control.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepped items for later use to save staff time during busy hours.
01/2003 to 08/2004
Food Server Subway – Palmer, MA
              • Consistently provided friendly guest service and heartfelt hospitality.
            • Demonstrated integrity and honesty while interacting with guests, team members and managers.
          • Maintained high standards of customer service during high-volume, fast-paced operations.
        • Prepared all food orders within a 2-3 minute time frame.
      • Assembled food orders while maintaining appropriate portion control.
    • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
07/1996 to 04/2003
Cook/Lead Morrison Health Care – Monson, MA
              • Verified that prepared food met all standards for quality and quantity.
            • Followed food safety procedures according to company policies and health and sanitation regulations.
          • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
        • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
      • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
    • Reported to each shift on time and ready to work.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Education
1998
High School Diploma:
Palmer High School - Palmer, MA
2013
EMT-B
 STCC - Springfield, MA
Certifications
Serv Safe Certified since 2008
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Resume Overview

Companies Worked For:

  • Baystate Health
  • Life Care Center
  • Subway
  • Morrison Health Care

School Attended

  • Palmer High School
  • STCC

Job Titles Held:

  • Patient Service Supervisor
  • Shift Supervisor
  • Patient Services
  • Cafeteria Lead
  • Food Service
  • Food Server
  • Cook/Lead

Degrees

  • High School Diploma :
    EMT-B

Where can I find a Baystate Health Patient Service Supervisor resume example in Indian Orchard, Massachusetts ?

This is an actual resume example of a Patient Service Supervisor who works in the Cafeteria and Food Service Industry. LiveCareer has 57016 Cafeteria and Food Service resumes in its database. LiveCareer’s Resume Directory contains real resumes created by subscribers using LiveCareer’s Resume Builder.

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