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Patient Service Supervisor Resume Example

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PATIENT SERVICE SUPERVISOR
Professional Summary

Experienced & Hard working Food Service Supervisor. Dedicated to continuous process improvement in the face of rapidly evolving and changing markets. Extremely results-oriented and proactive in addressing and resolving problems.

Skills
  • Customer-oriented
  • Quick learner
  • Organized multi-tasker
  • Dedicated team player
  • Conflict resolution techniques
  • Strong work ethic
  • Food service background
  • Staff scheduling
  • Skilled interviewer
  • Dedicated team player
  • Friendly and helpful
  • Effective leader
  • Staff training/development
  • Employee scheduling
  • Efficient multi-tasker
  • Conflict resolution
  • Deadline-oriented
Work History
06/2008 to Current
Patient Service SupervisorBaystate Health – Springfield, MA
              • Carefully interviewed, selected, trained and supervised staff.
          • Correctly calculated inventory and ordered appropriate supplies.
        • Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
      • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
    • Led and directed team members on effective methods, operations and procedures.
  • Effectively managed payroll and timekeeping.
  • Handled difficult conversations when necessary
11/2007 to 06/2008
Shift SupervisorBaystate Health – Springfield, MA
          • Consistently provided friendly guest service and heartfelt hospitality.
        • Promptly and empathetically handled guest concerns and complaints.
      • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Trained, coached and mentored staff to ensure smooth adoption of new program.
10/2006 to 11/2007
Patient ServicesBaystate Health – Springfield, MA
              • Demonstrated integrity and honesty while interacting with guests, team members and managers.
            • Maintained high standards of customer service during high-volume, fast-paced operations.
          • Assembled food orders while maintaining appropriate portion control.
        • Verified that prepared food met all standards for quality and quantity.
      • Placed food trays over food warmers for immediate service or stored them in refrigerated storage cabinets.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepped items for later use to save staff time during busy hours.
10/2005 to 10/2006
Cafeteria LeadBaystate Health – Springfield, MA
          • Promptly and empathetically handled guest concerns and complaints.
        • Demonstrated integrity and honesty while interacting with guests, team members and managers.
      • Maintained high standards of customer service during high-volume, fast-paced operations.
    • Cross-trained and coordinated scheduling with team members to ensure seamless service.
  • Performed all position responsibilities accurately and in a timely manner.
08/2005 to 10/2005
Food ServiceBaystate Health – Springfield, MA
          • Diligently restocked work stations and display cases.
        • Prepped items for later use to save staff time during busy hours.
      • Strictly followed all cash, security, inventory and labor policies and procedures.
    • Handled currency and credit transactions quickly and accurately.
  • Pleasantly and courteously interacted with customers.
10/2004 to 08/2005
Food ServiceLife Care Center – Wilbraham, MA
        • Pleasantly and courteously interacted with customers.
      • Assembled food orders while maintaining appropriate portion control.
    • Followed food safety procedures according to company policies and health and sanitation regulations.
  • Prepped items for later use to save staff time during busy hours.
01/2003 to 08/2004
Food ServerSubway – Palmer, MA
              • Consistently provided friendly guest service and heartfelt hospitality.
            • Demonstrated integrity and honesty while interacting with guests, team members and managers.
          • Maintained high standards of customer service during high-volume, fast-paced operations.
        • Prepared all food orders within a 2-3 minute time frame.
      • Assembled food orders while maintaining appropriate portion control.
    • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
  • Strictly followed all cash, security, inventory and labor policies and procedures.
07/1996 to 04/2003
Cook/LeadMorrison Health Care – Monson, MA
              • Verified that prepared food met all standards for quality and quantity.
            • Followed food safety procedures according to company policies and health and sanitation regulations.
          • Prepared quality products while maintaining proper food safety practices, portion control and presentation within service goal times.
        • Stored food in designated containers and storage areas to prevent spoilage or cross-contamination.
      • Reported to all shifts wearing a neat, clean and unwrinkled uniform.
    • Reported to each shift on time and ready to work.
  • Cooked and packaged large batches of food that were prepared to order or kept hot until needed.
Education
1998
High School Diploma:
Palmer High School - Palmer, MA
2013
EMT-B
STCC - Springfield, MA
Certifications
Serv Safe Certified since 2008
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Resume Overview

Companies Worked For:

  • Baystate Health
  • Life Care Center
  • Subway
  • Morrison Health Care

School Attended

  • Palmer High School
  • STCC

Job Titles Held:

  • Patient Service Supervisor
  • Shift Supervisor
  • Patient Services
  • Cafeteria Lead
  • Food Service
  • Food Server
  • Cook/Lead

Degrees

  • High School Diploma :
    EMT-B

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