Patient Service Specialist resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Enthusiastic PSS eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of scheduling and patient service, and training in Epic. Motivated to learn, grow and excel in medical field.

Service-oriented Patient Service Representative with distinguished knowledge of [Area of expertise]. Adept at scheduling and medical billing with talent for collaboration and eye for detail. Successful at comprehensive patient Epic education.

  • Organized and Efficient
  • Communicating to Patients and Families
  • Resolving Problems
  • Helpful and Service-Oriented
  • Registration and Scheduling
  • Providing Information and Resources
  • Quality Standards and Protocols
  • Administrative and Office Support
  • Microsoft Office
  • Documenting and Recording Information
  • Knowledge of Community Services and Programs
  • Calm and Effective Under Pressure
  • Evaluating Quality of Care
  • Gathering Information from Patients
  • Patient Confidentiality and Data Security
  • Verbal and Written Communication
  • Caring and Empathetic
  • Patient Registration
  • Attention to Detail
  • Punctual and Hardworking
  • Word Processing
  • Clerical and Filing Support
  • Schedule Coordination
  • Medical Terminology
  • Medical History Documentation
  • Reliability and Dedication
  • Vital Statistics Documentation
Work History
05/2021 to Current Patient Service specialist Maricopa Integrated Health System | Mesa, AZ,
  • Used Epic to schedule appointments, reschedule appointments.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Greeted patients and assisted to proper destination.
  • Assisted patients in filling out check-in and payment paperwork.
  • Used Epic to schedule appointments.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
09/2020 to 12/2020 Direct Support Professional The Arc Of The Quad City Area | Rock Island, IL,
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Delivered compassionate care to improve and enhance patient lives.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Supervised daily activities and provided assistance to staff.
  • Assisted disabled clients to support independence and well-being.
  • Maintained clean, safe and well-organized patient environment.
  • Guided patients to restroom, to support bladder and bowel relief requirements.
06/2019 to 09/2020 Key Holder Michael Kors | Wrentham, MA,
  • Oversaw store operations by counting cash drawers, reviewing equipment management and providing leadership.
  • Assisted with team responsibilities by cleaning, managing cash registers and product merchandising.
  • Handled administrative tasks efficiently, including preparing bank deposit and drafting sales reports to keep daily processes running smoothly.
  • Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
  • Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
  • Supervised team workflow, including managing customer needs and delegating tasks to employees for optimal coverage.
  • Marked-down clearance items and relocated merchandise to proper store areas.
  • Supervised end-to-end stock management, including examining incoming inventory, merchandising shelves and preventing shrinkage.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
10/2012 to 06/2019 Bakery Clerk Kroger | Longmont, CO,
  • Packaged customer purchases with care and strong organizational skills to facilitate easy carrying and prevent product shifting.
  • Decorated and merchandised quality bakery goods to build business reputation and revenue base.
  • Mixed dough, scaled breads and cakes, fried doughnuts and performed all baking duties.
  • Provided superior customer service to promote guest satisfaction, brand loyalty and consistent revenue.
  • Assisted bakers with procuring necessary ingredients from inventory area during high-volume periods with demanding order levels.
  • Monitored counter and display inventory, replacing stock and requesting new product from kitchen to keep areas well-stocked for maximum sales.
  • Wrapped, boxed and weighed bakery department products.
  • Arranged bakery displays to showcase baked goods, cakes and pies to drive product sales.
  • Offered immediate assistance and menu advice to guests, documented orders and conveyed special requests to baker and assistants.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
Expected in 03/2020 | Medical Assistant Lackawanna College, Towanda, PA, GPA:
Expected in 06/2001 High School Diploma | Towanda Area High School, Towanda, PA GPA:
  • Certified Medical Assistant, Lackawanna College Towanda Center- June 2019 to March 2020

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Resume Overview

School Attended

  • Lackawanna College
  • Towanda Area High School

Job Titles Held:

  • Patient Service specialist
  • Direct Support Professional
  • Key Holder
  • Bakery Clerk


  • High School Diploma

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