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Patient Service Specialist Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

Skills
  • Direct patient care
  • Executive leadership
  • Pharmacy operations
  • Insurance billing
Experience
01/2020 to Current
Patient Service Specialist Taylorville Memorial Hospital Jacksonville, IL,
  • Helped patients obtain health care services by setting up, canceling and rescheduling appointments.
  • Provided excellent service and attention to patients when face-to-face or through phone conversations.
  • Worked with doctors and their technicians to provide the best care for the patients.
  • Register patients for their appointments.
  • Take referrals from other doctors offices to make appointments for our specialty doctors.
06/2019 to Current
Childcare Assistant Trinity Health Corporation Pontiac, MI,
  • Secured indoor and outdoor premises to protect children under care.
  • Improved group and individual behavior with positive management strategies.
  • Instructed children in health and personal habits including eating, resting and toilet habits.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Observed and monitored play to identify developmental strengths and target areas for enrichment activities.
  • Balanced schedules to provide optimal rest, play and educational periods.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Promoted language development skills through reading and storytelling.
  • Helped prepare meals, snacks and refreshments for children, accounting for individual dietary needs and restrictions.
  • Recorded information about behavior, food served and medications administered.
  • Openly exchanged ideas and materials with coworkers.
  • Cleaned toys, play equipment, dishes and other surfaces to keep facility sanitary.
  • Physically and verbally interacted with children throughout each day to promote mental and emotional development.
  • Taught children personal care behaviors, including toilet training and feeding.
08/2009 to 09/2014
General Merchandise Manager Carlie C's Iga Laurinburg, NC,
  • Demonstrated full store expertise on merchandise locations, enabling optimum service to inquiring customers.
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review every year while I was the GM Manager
  • Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review.
  • Planned and executed displays and sales endcaps.
06/1992 to 07/2014
Lead Certified Pharmacy Technician Wellstar Health System Lagrange, GA,
  • Merchandised related products to drive pharmacy department sales.
  • Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
  • Trained new technicians to provide excellent customer service which resulted in higher customer satisfaction scores.
  • Researched customer health insurance plans to provide prescription authorization and efficient patient care.
  • Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Accurately selected, measured and combined prescription components to prepare custom orders.
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Entered patient and medication information to generate perscription labels.
  • Received, reviewed, dispensed and labeled over [Number] prescriptions daily with expert accuracy.
  • Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Improved drug inventory management procedures to reduce waste and eliminate backorders or overstock.
  • Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
  • Greeted customers and answered questions regarding personal medications or over-the-counter pharmacy products.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Education and Training
Expected in 06/1992
High School Diploma:
Sayre Area High School - Sayre, PA
GPA:

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Resume Strength

  • Personalization
  • Strong Summary
  • Target Job

Resume Overview

School Attended
  • Sayre Area High School
Job Titles Held:
  • Patient Service Specialist
  • Childcare Assistant
  • General Merchandise Manager
  • Lead Certified Pharmacy Technician
Degrees
  • High School Diploma

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