Livecareer-Resume
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrating a positive attitude and the ability to adapt to any situation. Organized and hard working, willing to learn any task given. More then 5 years of experience with management. Skilled at entering data with strong attention to detail and accuracy. Team-player with good communication skills and flexibility in working with others.

Skills
  • Attentive when spoken to
  • Quick learner
  • Computer-savvy
  • Verifying data accuracy
  • Filing and data archiving
  • Safety regulations
  • Resourceful
  • Pleasant demeanor
Education and Training
North West Early College High School Canutillo, TX, Expected in 05/2019 High School Diploma : - GPA :
EPPC EL Paso, TX, Expected in 05/2018 Associate of Arts : - GPA :
University of El Paso El Paso, TX, Expected in : Mechanical Engineering - GPA :
Experience
Radnet - Operating Room Scheduler
New City, NY, 06/2022 - Current
  • Created and maintained accurate and confidential patient files according to regulatory mandates.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Maintained office supplies inventory by checking stock and ordering new supplies.
  • Communicated with patients to gather intake data and verify chart information.
  • Assisted with hospital admissions and paperwork.
  • Updated patient financial information to promote accurate record keeping.
  • Coordinated office schedules for new patients, diagnostic assessments and procedures.
  • Adhered to HIPAA requirements to safeguard patient confidentiality.
  • Managed incoming telephone calls, took messages and directed callers to personnel.
  • Made sure all data was sent over to the correct facility of where procedure would be completed.
  • Scheduled procedures for Interventional Radiology doctors at UMC and Providence hospital.
  • Surgeries have been scheduled for general surgeons, plastic and OMFS.
  • Great communication is made with doctors.
Sbarro - Manager
Morrow, GA, 12/2015 - Current
  • Obtained scanned records and uploaded into company databases.
  • Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Proofread documents, editing materials to correct grammar and spelling mistakes.
  • Transferred written information into databases to maintain consistent, accurate client records and project details.
  • Verified and logged deadlines in response to daily inquiries and requests.
  • Runs errands for the company picking up car parts.
  • Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
  • Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Developed position rotation to support continuous improvement and operator development.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Managed administrative processes and prepared key reports and documentation.
  • Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
  • Set up appointments with customers and oversaw main department calendar.
  • Collected and organized documents and supplies.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Advised managers on organizational policies and recommended needed changes.
  • Documented information, created reports and generated tracking files.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Provided effective quality control oversight and eliminated downtime to maximize revenue.
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
  • Trained employees on additional job positions to maintain coverage of roles at all times.
  • Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
  • Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Coordinated work schedules and distributed tasks to 5 employees in 3 department.
Valley By Products - Patient Service Specialist
City, STATE, 01/2021 - 06/2022
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Improved operations by working with team members and customers to find workable solutions.
  • Performed site evaluations, customer surveys and team audits.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
  • Schedules patient appointments appropriately by following scheduling guidelines
  • Handles patient messages delegated from nurse, providers, and supervisor
  • Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
  • Follows appropriate procedures for checking patients in and out of the clinic.
  • Handles payment transactions and completes necessary batch closing and deposit documentation every day
  • Maintains a tidy waiting room and ensures all patients are informed about clinic delays
  • Assists managed care team with referrals, insurance verification and authorization as needed
  • Received patient inquiries or complaints and directed to appropriate medical staff members.
  • Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
  • Maintained knowledge of community services and resources and referred patients to appropriate organizations.
  • Explained policies, procedures and services to patients.
  • I have working in multiple departments running clinic efficiently and on time.
  • Working in Breast, Surgery(General),Plastics/Ortho Plastics,OMFS,Physietry,Ophthalmology, Orthopedics, Internal Medicine.
Oval Print - Proofreader, Gofer, Supervisor, Coordinator
City, STATE, 06/2016 - 10/2019
  • Organized files, developed spreadsheets, faxed reports and scanned documents.
  • Runner for food, drivers, and parts.
  • Managed all file copies according to recordkeeping procedures.
  • Corrected incorrect billing, emails, and spreadsheets.
  • Managed files to keep current.
  • Destroyed files upon request.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Established and enforced clear goals to keep employees working collaboratively.
  • Complied with company policies, objectives and communication goals.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Provided ongoing training to address staff needs.
  • Managed administrative processes and prepared key reports and documentation.
  • Collected and organized documents and supplies.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Documented information, created reports and generated tracking files.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.
  • Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
Company Name - Receptionist,Coordinator,Proofreader,Billing Clerk
City, State, 08/2017 - 09/2018

*Temporary Job*

  • Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
  • Took accurate messages for staff and management to facilitate open and speedy communication.
  • Kept reception area clean and organized to offer positive first impression to every visitor.
  • Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
  • Answered telephones and directed calls to appropriate staff members.
  • Provided information to callers and drafted office emails.
  • Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
  • Managed reception and lobby area, greeted visitors and responded to requests for information.
  • Maintained business records by updating customer information.
  • Reviewed and edited documents to fix grammatical and spelling issues.
  • Runner for deliveries and pick ups.
  • Processed invoice payments and recorded information in account database.
  • Monitored past due accounts and pursued collections on outstanding invoices.
  • Facilitated payment of invoices due by sending bill reminders and contacting clients.
  • Managed administrative processes and prepared key reports and documentation.
  • Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
  • Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
  • Set up appointments with customers and oversaw main department calendar.
  • Welcomed employees and guests, addressing needs with accurate information and support.
  • Collected and organized documents and supplies.
  • Managed and distributed incoming and outgoing mail and packages for staff.
  • Created and maintained registration systems for events and meetings.
  • Strategized plans for improving control systems and structures to improve resource utilization.
  • Delivered key projects on-time and on-budget by effectively managing resources and staff.
  • Documented information, created reports and generated tracking files.
  • Performed billing, collection and reporting functions.
  • Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
  • Handled supply purchases and inventory management for office operations and equipment maintenance.

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Resume Overview

School Attended

  • North West Early College High School
  • EPPC
  • University of El Paso

Job Titles Held:

  • Operating Room Scheduler
  • Manager
  • Patient Service Specialist
  • Proofreader, Gofer, Supervisor, Coordinator
  • Receptionist,Coordinator,Proofreader,Billing Clerk

Degrees

  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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