Patient Service Specialist resume example

• Obtained scanned records and uploaded into company databases.
• Organized billing and invoice data, prepared accounts receivable and generated revenue reports to provide controllers with vital financial information.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Proofread documents, editing materials to correct grammar and spelling mistakes.
• Transferred written information into databases to maintain consistent, accurate client records and project details.
• Verified and logged deadlines in response to daily inquiries and requests.
• Runs errands for the company picking up car parts.
• Scheduled appointments on behalf of staff members to keep office operations smooth and efficient.
• Administered physical and digital filing systems, keeping records well-organized and easily retrievable by team members.
• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives and communication goals.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Developed position rotation to support continuous improvement and operator development.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Directed schedule of weekly projects and anticipated timelines for milestones and completion dates.
• Demonstrated excellent communication skills in resolving product and consumer complaints.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Managed administrative processes and prepared key reports and documentation.
• Completed employee performance evaluations to identify deficiencies and recommend improvement strategies.
• Set up appointments with customers and oversaw main department calendar.
• Collected and organized documents and supplies.
• Managed and distributed incoming and outgoing mail and packages for staff.
• Advised managers on organizational policies and recommended needed changes.
• Documented information, created reports and generated tracking files.
• Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Handled supply purchases and inventory management for office operations and equipment maintenance.
• Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.
• Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
• Provided effective quality control oversight and eliminated downtime to maximize revenue.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Established and created training programs to enhance employee knowledge of best practices, resulting in improved customer satisfaction.
• Evaluated store performance by receiving, analyzing and incorporating feedback from store inspections to implement action plans for improvements.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Coordinated work schedules and distributed tasks to 5 employees in 3 department.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Exceeded customer satisfaction by finding creative solutions to problems.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Improved operations by working with team members and customers to find workable solutions.
• Performed site evaluations, customer surveys and team audits.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Resolved interpersonal conflicts by listening, finding common ground and building relationships.
• Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
• Answers incoming phone calls, certifies that all patient information is updated and correct and handles the needs of the call appropriately
• Schedules patient appointments appropriately by following scheduling guidelines
• Handles patient messages delegated from nurse, providers, and supervisor
• Greet all patients as they arrive to the clinic and certifies that all patient information is updated and correct
• Follows appropriate procedures for checking patients in and out of the clinic.
• Handles payment transactions and completes necessary batch closing and deposit documentation every day
• Maintains a tidy waiting room and ensures all patients are informed about clinic delays
• Assists managed care team with referrals, insurance verification and authorization as needed
• Received patient inquiries or complaints and directed to appropriate medical staff members.
• Addressed patients' complaints-head on, investigated concerns and worked with medical staff to devise solutions.
• Maintained knowledge of community services and resources and referred patients to appropriate organizations.
• Explained policies, procedures and services to patients.
• I have working in multiple departments running clinic efficiently and on time.
• Working in Breast, Surgery(General),Plastics/Ortho Plastics,OMFS,Physietry,Ophthalmology, Orthopedics, Internal Medicine.

• Organized files, developed spreadsheets, faxed reports and scanned documents.
• Runner for food, drivers, and parts.
• Managed all file copies according to recordkeeping procedures.
• Corrected incorrect billing, emails, and spreadsheets.
• Managed files to keep current.
• Destroyed files upon request.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Established and enforced clear goals to keep employees working collaboratively.
• Complied with company policies, objectives and communication goals.
• Realigned workflows with changing business demands by evaluating processes and employee strengths.
• Provided ongoing training to address staff needs.
• Managed administrative processes and prepared key reports and documentation.
• Collected and organized documents and supplies.
• Managed and distributed incoming and outgoing mail and packages for staff.
• Documented information, created reports and generated tracking files.
• Handled supply purchases and inventory management for office operations and equipment maintenance.
• Improved productivity initiatives, managing accounts, coordinating itinerary, and scheduling client appointments.

*Temporary Job*

• Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
• Took accurate messages for staff and management to facilitate open and speedy communication.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
• Answered telephones and directed calls to appropriate staff members.
• Provided information to callers and drafted office emails.
• Coordinated travel arrangements, including booking hotel rooms, car rentals and airfare for staff traveling to domestic and international locations.
• Managed reception and lobby area, greeted visitors and responded to requests for information.
• Maintained business records by updating customer information.
• Reviewed and edited documents to fix grammatical and spelling issues.
• Runner for deliveries and pick ups.
• Processed invoice payments and recorded information in account database.
• Monitored past due accounts and pursued collections on outstanding invoices.
• Facilitated payment of invoices due by sending bill reminders and contacting clients.
• Managed administrative processes and prepared key reports and documentation.
• Served as link between management and employees by handling questions, interpreting and administering contracts and helping resolve work-related problems.
• Coordinated travel arrangements by booking hotel rooms, car rentals and flights for staff.
• Set up appointments with customers and oversaw main department calendar.
• Welcomed employees and guests, addressing needs with accurate information and support.
• Collected and organized documents and supplies.
• Managed and distributed incoming and outgoing mail and packages for staff.
• Created and maintained registration systems for events and meetings.
• Strategized plans for improving control systems and structures to improve resource utilization.
• Delivered key projects on-time and on-budget by effectively managing resources and staff.
• Documented information, created reports and generated tracking files.
• Performed billing, collection and reporting functions.
• Managed work requests, new orders, and pricing changes while coordinating logistics to verify delivery dates.
• Handled supply purchases and inventory management for office operations and equipment maintenance.