Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
Skills
Accurate documentation
Multi-line phone proficiency
Patient scheduling
Coordinating services
Gathering referrals
Educating families
Managing records
Improving well-being
Working collaboratively
Experience
04/2021 to Current
Patient Service SpecialistMaricopa Integrated Health System – Avondale, AZ,
Explained policies, procedures and services to patients.
Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
Helped patients obtain health care services by setting up referrals.
Used sliding payment scale to assess fair charges for patient healthcare.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Prioritized and organized tasks to efficiently accomplish service goals.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Exceeded customer satisfaction by finding creative solutions to problems.
Scheduled and confirmed appointments.
Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
Sorted incoming mail and directed to correct personnel each day.
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Maintained all financial records to verify timely clearance of all credit and debit activities.
Answered phone calls, provided information to callers and connected callers to appropriate people.
Handled payment processing and provided customers with receipts and proper bills and change.
Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
Greeted incoming patients and verified paperwork to manage smooth intake processes.
Managed office paperwork, including scanning documents and routing business correspondence.
Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
Responded to inquiries and room requests made online, by phone or email.
09/2020 to Current
Referral CoordinatorProvidence Health & Services – Hillsboro, OR,
Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
Scheduled patients according to availability, urgency and insurance authorization guidelines.
Managed patient referrals daily through multi-line telephone system.
Verified documents and associated records to catch and resolve discrepancies.
Communicated with relatives of patients about diagnoses and treatment programs.
Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
Coordinated psychosocial assessments, treatment plans and progress notes.
Documented services and collected required data for evaluation.
Prepared all required treatment records and reports.
Provided education and support to patients' family members.
Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
Organized and maintained patient charts with proper classification and filing systems.
Answered telephone calls per day to schedule appointments and answer patient questions.
Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Checked daily doctor schedules and verified insurance.
Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
Scheduled patient appointment and procedures
06/2005 to 03/2007
Store AssociateNate – New York, NY,
Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
Maintained current store, product and promotional knowledge to drive consistent sales.
Processed payments and maintained accurate drawers to meet financial targets.
Answered questions about current promotions and resolved issues according to store policies.
Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
Promoted customer satisfaction
Managed cash register operations using POS system, including processing sales and returns.
Engaged shoppers, providing assistance and information on merchandise and product features.
Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Increased customer service feedback scores by delivering outstanding service to customers daily.
Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education and Training
Expected in 05/2005
High School Diploma: Rockwell Christian School - Rockwell, NC GPA:
Expected in
: Medical Transcription Stanly Community College - Albemarle, NC GPA:
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