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Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.
- Accurate documentation
- Multi-line phone proficiency
- Patient scheduling
- Coordinating services
- Gathering referrals
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- Educating families
- Managing records
- Improving well-being
- Working collaboratively
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04/2021 to Current Patient Service Specialist Maricopa Integrated Health System – Avondale, AZ,
- Explained policies, procedures and services to patients.
- Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
- Helped patients obtain health care services by setting up referrals.
- Used sliding payment scale to assess fair charges for patient healthcare.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Scheduled and confirmed appointments.
- Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
- Sorted incoming mail and directed to correct personnel each day.
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
- Maintained all financial records to verify timely clearance of all credit and debit activities.
- Answered phone calls, provided information to callers and connected callers to appropriate people.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Greeted incoming patients and verified paperwork to manage smooth intake processes.
- Managed office paperwork, including scanning documents and routing business correspondence.
- Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
- Responded to inquiries and room requests made online, by phone or email.
09/2020 to Current Referral Coordinator Providence Health & Services – Hillsboro, OR,
- Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
- Scheduled patients according to availability, urgency and insurance authorization guidelines.
- Managed patient referrals daily through multi-line telephone system.
- Verified documents and associated records to catch and resolve discrepancies.
- Communicated with relatives of patients about diagnoses and treatment programs.
- Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
- Coordinated psychosocial assessments, treatment plans and progress notes.
- Documented services and collected required data for evaluation.
- Prepared all required treatment records and reports.
- Provided education and support to patients' family members.
- Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
01/2011 to 08/2013 Patient Services Specialist Orthocarolina – Pembroke, NC,
- Organized and maintained patient charts with proper classification and filing systems.
- Answered telephone calls per day to schedule appointments and answer patient questions.
- Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
- Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Checked daily doctor schedules and verified insurance.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled patient appointment and procedures
06/2005 to 03/2007 Store Associate Nate – New York, NY,
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Processed payments and maintained accurate drawers to meet financial targets.
- Answered questions about current promotions and resolved issues according to store policies.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
- Promoted customer satisfaction
- Managed cash register operations using POS system, including processing sales and returns.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Increased customer service feedback scores by delivering outstanding service to customers daily.
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Expected in 05/2005 High School Diploma:
Rockwell Christian School - Rockwell, NC
GPA:
Expected in : Medical Transcription
Stanly Community College - Albemarle, NC
GPA:
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