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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Summary

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality.

Skills
  • Accurate documentation
  • Multi-line phone proficiency
  • Patient scheduling
  • Coordinating services
  • Gathering referrals
  • Educating families
  • Managing records
  • Improving well-being
  • Working collaboratively
Experience
04/2021 to Current
Patient Service Specialist Maricopa Integrated Health System Avondale, AZ,
  • Explained policies, procedures and services to patients.
  • Facilitated communication between patients, medical and administrative staff, administrative staff and regulatory agencies.
  • Helped patients obtain health care services by setting up referrals.
  • Used sliding payment scale to assess fair charges for patient healthcare.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
  • Scheduled and confirmed appointments.
  • Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules.
  • Sorted incoming mail and directed to correct personnel each day.
  • Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
  • Maintained all financial records to verify timely clearance of all credit and debit activities.
  • Answered phone calls, provided information to callers and connected callers to appropriate people.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
  • Greeted incoming patients and verified paperwork to manage smooth intake processes.
  • Managed office paperwork, including scanning documents and routing business correspondence.
  • Prepared daily shift close reports and balanced cash register to accurately reflect all transactions.
  • Responded to inquiries and room requests made online, by phone or email.
09/2020 to Current
Referral Coordinator Providence Health & Services Hillsboro, OR,
  • Commended for timeliness and accuracy in all documentation, from initial contact to account closeout.
  • Scheduled patients according to availability, urgency and insurance authorization guidelines.
  • Managed patient referrals daily through multi-line telephone system.
  • Verified documents and associated records to catch and resolve discrepancies.
  • Communicated with relatives of patients about diagnoses and treatment programs.
  • Arranged for medical, mental health or substance abuse treatment services according to individual needs or court orders
  • Coordinated psychosocial assessments, treatment plans and progress notes.
  • Documented services and collected required data for evaluation.
  • Prepared all required treatment records and reports.
  • Provided education and support to patients' family members.
  • Utilized computerized Resource and Patient Management System (RPMS) and Electronic Health Record (EHR) system.
01/2011 to 08/2013
Patient Services Specialist Orthocarolina Pembroke, NC,
  • Organized and maintained patient charts with proper classification and filing systems.
  • Answered telephone calls per day to schedule appointments and answer patient questions.
  • Balanced and reconciled cash drawer daily to maintain department's financial accuracy.
  • Oversaw patient registrations by collecting information, verifying benefits and submitting paperwork.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Scheduled patient appointment and procedures
06/2005 to 03/2007
Store Associate Nate New York, NY,
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Assessed assigned areas and displays to maintain presentable condition, restocking and reorganizing merchandise as needed.
  • Promoted customer satisfaction
  • Managed cash register operations using POS system, including processing sales and returns.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Increased customer service feedback scores by delivering outstanding service to customers daily.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Education and Training
Expected in 05/2005
High School Diploma:
Rockwell Christian School - Rockwell, NC
GPA:
Expected in
: Medical Transcription
Stanly Community College - Albemarle, NC
GPA:

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Resume Overview

School Attended

  • Rockwell Christian School
  • Stanly Community College

Job Titles Held:

  • Patient Service Specialist
  • Referral Coordinator
  • Patient Services Specialist
  • Store Associate

Degrees

  • High School Diploma
  • Some College (No Degree)

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