patient service specialist resume example with 16 years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Attentive Patient Service Representative skilled in managing patient charts, processing payments and scheduling procedures. Detailed team player with strengths in communication, customer service and multitasking.
Skills
Organized and Detail-Oriented
Building Rapport and Credibility
Calm and Effective Under Pressure
Administrative and Office Support
Microsoft Office
Quality Standards and Protocols
Office Administration
Comfort with Technology and Databases
Medical Terminology
Bookkeeping Support
Experience
Patient Service Specialist, 2022 to 2023 Nextcare, Inc. – Cibolo, TX,
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Documented and managed patient information in computer system.
Obtained proper authorization and identification to release confidential medical records.
Coordinated with patients and healthcare professionals to meet patient needs.
Provided helpful assistance by anticipating and responding to needs of patients and family members.
Referred patients to appropriate professionals and services.
Ran credit card batches and balanced deposits on daily basis.
Utilized technology and specialized software to maximize productivity.
Traveled between 3 clinic locations to support the surgeon on clinic days.
Site Supervisor/Front Desk Patient Coordinator, 2017 to 2021 Barnes & Noble, Inc – Plano, TX,
Answered multi-line phone system and directed callers to requested personnel and departments.
Completed new guest enrollment paperwork and set up accounts in computer system.
Scheduled evaluations and procedures for patients.
Established strong work network by building professional relationships with physicians and fellow employees.
Troubleshot and resolved complex customer service issues to enhance patient and family experience.
Demonstrated flexibility during changes to patient care practice.
Identified potential problems and patient care trends.
Scheduled tests, physical therapy visits, lab work or x-rays for patients based on physician orders.
Ordered and maintained supply inventory for medical office.
Prepared reports, letters, or medical records using word processing, spreadsheet, or other software applications.
Bookseller, 2016 to 2017 Jea Senior Living – Urbana, IL,
Maintained knowledge of current and bestselling books and upcoming publications to fulfill customer requests.
Greeted and listened to customer interests and needs and matched with suitable books and related products.
Shared knowledge about books with customers to influence purchases.
Offered point-of-sale initiatives to increase sales and drive customer loyalty.
Shelved, cleaned and organized products or spaces to maintain appealing sales floor.
Computed purchases and received and processed cash or credit payment.
Bagged or packaged purchases and wrapped gifts.
Exchanged merchandise for customers and accepted returns.
Receptionist, 2015 to 2016 Jea Senior Living – Urbandale, IA,
Answered phone calls, responding to basic questions regarding appointments and clinic operations and directing calls within clinic as appropriate.
Created copies of identification cards and other relevant documentation to complete patient files, entering relevant information into electronic database.
Scheduled appointments with clients and advocates.
Maintained the Boutique where client could purchase baby items and equipment.
Organized reception desk, placing files, folders and other office supplies in designated spaces to facilitate productive work flow.
Greeted visitors, courteously welcoming to clinic and determining reason for visit, confirming appointment reservations and setting up walk-in appointments.
Answered multi-line phone system and directed callers to requested personnel and departments.
Protected patients by observing strict HIPAA guidelines.
Department Head/Backup Bookkeeper, 2013 to 2014 Hobby Lobby – City, STATE,
Executed targeted merchandising and promotional plans to meet department sales goals.
Worked closely with sales associates to complete tasks.
Handled shift overstock, restocking and inventory control including ordering all merchandise for the Jewelry/Wearable Arts Departments.
Utilized excellent math skills to maintain accurate inventory levels.
Followed safety protocols and company processes and procedures.
Modeled supportive leadership qualities, motivating staff to achieve department goals and promote staff participation and team building.
Handled merchandise returns and exchanges, verifying eligibility of items and customers by examining pieces and receipts.
Kept store presentable with regular cleaning and organization.
Processed customer purchases and returns via cash and credit card.
Engaged customers with friendly smile and knowledgeable support to promote sales and build loyalty.
Entered deposits, credit card charges and sales entries to facilitate cash management.
Prepared cash drawers for daily sales and made change orders.
Homeschool Educator, 2008 to 2013 Self Employed Services – City, STATE,
Offered children rich and diverse learning opportunities through traditional and digital-based education as well as field trips, group gatherings and special events.
Managed simultaneous needs of four children with organized schedules.
Observed students for specific learning styles and planned activities to maximize learning.
Developed lesson plans based on student strengths and weaknesses.
Delivered effective education based on sound principles and clear objectives.
Supported digital online delivery of lessons and materials in home-based environment.
Prepared and graded subject tests for students.
Engaged students through lecture and discussion, increasing classroom interaction to build inclusive learning environment.
Tested students' comprehension of subject matter through quizzes, tests and projects.
Met with administrators and department team members to work on curriculum planning and assessment methods.
Academy Receptionist, 2006 to 2008 First Baptist Academy & Preschool – City, STATE,
Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment.
Answered and directed incoming calls using multi-line telephone system.
Sorted & processed mail and directed to correct personnel each day.
Served visitors by greeting, welcoming and directing to appropriate personnel.
Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
Oversaw office inventory by restocking supplies and submitting purchase orders.
Supervised setup of conference rooms for meetings and office events in common areas for picture days and uniform fittings.
Composed and prepared routine correspondence, letters and biweekly publication of school newsletter with job-related software.
Receptionist, 2005 to 2006 Allstate Insurance – City, STATE,
Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
Processed policy changes including change of vehicle; accepting premium payments; calling patients to collect payment and notify of termination of coverage.
Scheduled appointments with agents and clients.
Sorted and processed incoming and outgoing mail.
Filed documents and performed data entry.
Completed CPSR 440 course to further my understanding of insurance industry and sales and to provide quotes for home & auto lines.
Education and Training
: CPSR/Insurance 440 License, Expected in 2005 to Central Insurance School - Fort Myers, GPA:
Bachelor of Arts: Political Science/Pre-Law, Expected in 12/1993 to Bowling Green State University - Bowling Green, OH GPA:
1991-1993 Dean's List
Graduated Magna Cum Laude
3.89 GPA
Vice President of The Law Society
High School Diploma: , Expected in 06/1990 to Barron G. Collier High School - Naples, FL, GPA:
English Student of the Year & Collier County Business Student of the Year 1990
1986-1990 - Honor Roll
Active role,s in Key Club, Youth in Government, French Club and sports
: Liberal Arts And Sciences, Expected in to University of Toledo - Toledo, OH, GPA:
Advanced Liberal Arts Coursework-transferred to BGSU in August of 1991
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