Dedicated and focused individual who excels at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of increased responsibility and authority. Highly enthusiastic customer service professional with 6 years of Enthusiastic customer service/telesales representative with in-depth knowledge of sales, account management and training. client interface experience.
Microsoft Office proficiency Self-starter
Meticulous attention to detail Schedule management
Results-oriented Strong organizational skills
Self-directed Active listening skills
Time management Energetic work attitude
Professional and mature Large cash/check deposits expert
Strong problem solver Markdown/promotional procedures
Business writing Inventory control familiarity
Dedicated team player Top sales performer Customer service expert Telephone inquiries specialist Opening/closing procedures
Patient service Coordinator07/2015 to 06/2016MyEyeDrRoxboro, NC
I am responsible for pulling all insurances, scheduling patients and also scheduling all follow up Visits per Doctors request, assisting with opening and closing the practice.
Also answer phones in a Timely manner.
Assistant Manager/ Key holder06/2011 to 07/2015Rent A CenterRoxboro, NC
Prevented store losses using awareness, attention to detail and integrity.
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Trained new employees quarterly.
Earned "Top Seller" for two consecutive months.
Excelled in exceeding daily credit card application goals.
Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Worked as a team member performing cashier duties, product assistance and cleaning.Guaranteed positive customer experiences and resolved all customer complaints.Processed merchandise returns and exchanges.
Sales associate/ key holder08/2008 to 06/2011Badcock and More Home FurnitureDanville, VA
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses using awareness, attention to detail and integrity. Organized weekly sales reports for the sales department to track product success. Earned "Top Seller" for two consecutive quarters in 2010.Excelled in exceeding daily credit card application goals. Achieved high sales percentage with consultative, value-focused customer service approach. Computed accurate sales prices for purchase transactions.
Worked as a team member performing cashier duties, product assistance and cleaning.
Expressed appreciation and invited customers to return to the store.
Customer account rep10/2006 to 07/2008Star TECKCollinsville, VA
Made reasonable procedure exceptions to accommodate unusual customer requests.
Provided accurate and appropriate information in response to customer inquiries.
Demonstrated mastery of customer service call script within specified timeframes.
Addressed customer service inquiries in a timely and accurate fashion.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Formulated and enforced Service Center policies, procedures and quality assurance measures.
Properly directed inbound calls in phone queues to improve call flow.
Teacher Assistant01/2004 to 09/2006Tot SpotDanville, VA
Promoted good behaviors by using the positive reinforcement method.
Maintained daily records of children's individual activities, behaviors, meals and naps.
Established a safe play environment for the children.
Distributed quarterly educational assessments, similar to report cards, to each parent.
Supervised children on field trips to local parks, fire stations and zoos.
Encouraged children to be understanding of others.Incorporated music, art and theater into lesson planning.
Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
Lab assistant/trouble clerk10/2016 to CurrentLabcorpRaleigh, NC
Updated daily logs to track information.
Trouble shooting problem specimens.
High School Diploma2002George Washington High
Danville, VA, usa
Associate: Medical Office administrationPiedmont Community CollegeRoxboro, NC, USA
Customer Service Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales Consistently generated additional revenue through skilled sales techniques.
Product Sales Cross-sold services at a rate of 30%, upgrading customers to different plans and product packages.
Customer Interface Greeted customers upon entrance and handled all cash and credit transactions.
Assisted customers over the phone regarding store operations, product, promotions and orders.
Multi-tasking Cashiered with two cash registers at once in tandem to maximize customer flow.
attention to detail, Business writing, cashier, closing, credit, Customer service, Inventory control, lesson planning, listening, Medical Billing, Microsoft Office, Strong organizational skills, policies, problem solver, Coding, quality
assurance, sales, sales reports, scheduling, Self-starter, script, speech, team player, answer phones, Time management