Patient Services Specialist with exceptional communication skills offering patient-centric approach to comprehensive administrative support in healthcare clinics and facilities. Demonstrated ability to deliver outstanding customer service and leverage technology to manage patient scheduling and registration processes to facilitate patient care. Skilled in fostering positive patient experiences while maintaining cost-efficiency and compliance.
Skills
Quality Standards and Protocols
Building Rapport and Credibility
Knowledge of Community Services and Programs
Patient Confidentiality and Data Security
Organized and Efficient
Helpful and Service-Oriented
Communicating to Patients and Families
Caring and Empathetic
Verbal and Written Communication
Calm and Effective Under Pressure
Administrative and Office Support
Clerical and Filing Support
Reliability and Dedication
Attention to Detail
Work History
08/2020 to Current
Patient Service CoordinatorUs Oncology, Inc. – Denton, TX,
Telephoned and interviewed patients and family members to obtain pre-registration information and confirm appointments.
Verified patient availability during appointment scheduling process to reduce reschedules and cancellations.
Collected forms, insurance card and co-pay to facilitate registration process and prepare patient for appointment.
Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
Drove proactive patient outreach activities to schedule appointments and follow-up on care and health maintenance.
Scheduled appointments to enter appointment date and time into computerized scheduler.
Respected patients by recognizing rights and maintaining confidentiality.
04/2018 to 08/2020
Front Desk SupervisorCrystal Springs Resort – Hamburg, NJ,
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Resolved guest issues with rooms or reservations with knowledgeable and friendly service.
Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
Maintained financial accuracy by collecting deposits, fees and payments.
Ran reports detailing daily actions, including guest numbers, accounting expenses and income and room service usage.
Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Prepared weekly employee work schedules for 15 team members ensuring all shifts received adequate coverage.
Oversaw all front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
Balanced hotel accounts at end of day.
Trained new staff on correct procedures, compliance requirements and performance strategies.
Created lasting relationships with guests that built loyalty and drove hotel revenue.
Checked guests in out of hotel, made reservations and processed payments.
Promoted local entertainment and sporting events and offered details to assist patrons.
Protected guest valuables with main safe or in individual boxes to maximize security.
07/2001 to 03/2018
Relationship BankerNational Bank Of Arkansas – Fayetteville, AR,
Processed customer requests for financial services per day, including reissuing statements, ordering additional checks and updating customer personal information in database.
Worked with clients to address and respond to client and partnership management issues.
Developed customized solutions of deposit, lending and other products for small business customers.
Developed tailored solutions to meet individual banking needs.
Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
Established new accounts for high net worth individuals and serviced existing accounts to maximize revenue.
Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products and services.
Prospected for new business through networking, community outreach and customer referral generation.
Understood and applied selling techniques to open, develop and close sales and created product interest by actively cross-selling products and services to pursue customers.
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