patient service coordinator resume example with 19+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Knowledgeable, Compassionate, Dependable healthcare professional with 10+ years experience supporting clients on their journey to wellness. Equipped with top-notch administrative and customer service expertise. Resourceful and attentive, with an upbeat mentality and strong work ethic. Seeks a fulfilling employment opportunity with an organization dedicated to improving the lives of those in our community.

  • Exceptional work ethic
  • Professional, Flexible, Reliable
  • Outstanding Customer Service / Clerical / Interpersonal skills
  • Medical office administration
  • Organization and efficiency
  • Appointment scheduling
  • Multi-line phone systems
  • Prioritization and time management
  • Computer skills (EMR, Microsoft Office, Epic, GloStream)
  • Data entry
  • Medical terminology
  • Insurance Eligibility verification, Referrals & Authorizations
  • Medical records - EMR / EHR
  • CPT & ICD-10 coding
  • HIPAA & Covid-19 compliance
  • Medical billing
07/2010 to 07/2021 Patient Service Coordinator (Full Time 40hr/wk) Hartford Healthcare | City, STATE,
  • Efficiently perform all front office duties required to efficiently run the daily operations of a multi-physician medical office.
  • Provide outstanding customer service ensuring a positive patient experience
  • Register patients, complete check-in / check-out procedures, conduct Covid-19 screenings, verify insurance eligibility, collect copays and payments
  • Schedule appointments and inform patients of preparation requirements prior to visit
  • Answer multi-line phones promptly and professionally while evaluating priority and directing appropriately
  • Access, document, and update patient information through Epic software system, maintaining strict compliance with HIPAA regulations.
  • Coordinate with hospitals to schedule tests, imaging, procedures (CT, MRI, etc.)
  • Submit, obtain and appeal (if needed) insurance prior authorizations and pre certifications
  • Process Medical Records requests
  • Manage and schedule specialty referrals
  • Run credit card batches and balance deposits on daily basis.
08/2008 to 02/2009 Payroll Service Representative (Full Time 40hr/wk) Scrivanos Group/NGP LLC | City, STATE,
  • Managed payroll operations for 30+ Boston area businesses,
  • Accurately input weekly, semi-monthly payrolls and bonuses, processed checks and reports, prepared and filed appropriate payroll taxes for each location.
  • Managed employee’s insurance benefits, voluntary deductions and PTO accruals/allowance.
  • Researched and resolved billing and collections disputes.
  • Stayed current on multi-state and local tax laws and remedied changes immediately.
  • Managed payroll and time and attendance systems.
11/2007 to 08/2008 Payroll Service Representative(Full Time 40hr/wk) ADP TotalSource | City, STATE,
  • Accurately process, validate and transmit payroll data for weekly, semi-monthly and bonus payrolls.
  • Research and resolve complex payroll and tax issues - including multi-state/multi-jurisdiction.
  • Manage employee benefits and workers’ compensation
  • Prepared monthly, quarterly, and annual financial statements.
  • Stayed current on IRS guidelines, state and local tax laws, and remedied changes immediately.
  • Processed rehires, transfers, terminations, garnishments and withholdings.
08/2000 to 07/2007 Senior Payroll Specialist(Full Time 40hr/wk) Paychex, Inc | City, STATE,
  • Obtain payroll data via fax, email or telephone and input data into the Paychex payroll entry software program.
  • Research and resolve complex payroll and tax issues.
  • Work with Federal, State and local agencies to resolve tax penalties/issues.
  • Mentor and train new hires.
  • Prepare and file Federal, State, local tax returns, and W-2s.
  • Kept abreast on current IRS guidelines and state regulations
Education and Training
Expected in 06/1996 High School Diploma | Newington High School, Newington, CT, GPA:

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Resume Overview

School Attended

  • Newington High School

Job Titles Held:

  • Patient Service Coordinator (Full Time 40hr/wk)
  • Payroll Service Representative (Full Time 40hr/wk)
  • Payroll Service Representative(Full Time 40hr/wk)
  • Senior Payroll Specialist(Full Time 40hr/wk)


  • High School Diploma

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