patient service coordinator resume example with 20+ years of experience
Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary
Experienced and organized with 20 years of experience filling multiple roles both in a medical clinic and as extender support in an access center. Very goal oriented. Enjoys training/mentoring new hires as well as aiding existing staff. Skilled in streamlining patient flow through accurate record keeping and clear communication skills. Proficient in using EPIC for patient information management, scheduling and record keeping.
Skills
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Work History
12/2018 to Current Patient Service Coordinator Radnet | Cranston, NJ,
- Demonstrate exceptional customer service to foster welcoming and professional environment for patients
- Verify patient's insurance eligibility
- Use EPIC to maintain electronic patient files
- Schedule appointments to enter appointment date and time into computerized scheduler
- Respect patients by recognizing rights and maintaining confidentiality
- Maintain HIPAA compliance
- Verify patient availability during appointment scheduling process to reduce reschedules and cancellations
- Maintain patient satisfaction with forward-thinking strategies focused on addressing patient needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Provided support to team members and clinical staff
- Run weakly report to aid supervisor and clinic staff protocol compliance
- Aid in protocol maintenance and editing process
- Exceeds quality measures and adherences regularly
09/2018 to 12/2018 Registration Team Member Hand & Stone | Rochester, NH,
- Greet patients warmly
- Schedule appointments and testing
- Process incoming calls
- Enter/verify patient demographic enter/verify insurance
- Obtain insurance eligibility and authorizations
- Collect co-pay and balance due maintain cash drawer
- Assist with training of new employees
- Ensure HIPAA compliance
- Receive and process medical records requests
- Interact and communicate easily with staff and public
- Maintain multiple physicians schedules
- Learned all required tasks quickly to maximize performance
- Developed strong cooperative relationships with coworkers and managers
- Worked different stations to provide optimal coverage and meet production goals
- Resolved issues quickly to maintain productivity goals
- Sought out ways to go above and beyond job requirements
07/2009 to 09/2018 Check In/ Check Out Representative Carolina Cardiology | City, STATE,
- Customer service-oriented Attention to detail
- Proficient in EPIC and Allscripts
- Operated high volume multiple-call telephone switchboard console
- Documented messages and forwarded to correct individual
- Prep charts for appointments Order office supplies
- Greet patients warmly
- Schedule appointments and testing
- Enter/verify patient demographic
- Enter/verify insurance
- Obtain insurance eligibility and authorizations
- Collect co-pay and balance due
- Maintain cash drawer
- Assist with training of new employees
- Ensure HIPAA compliance
- Receive and process medical records requests
- Interact and communicate easily with staff and public
- Maintain multiple physicians schedule
- Developed and utilized reports to assist leadership in managing workflow and productivity
05/2001 to 07/2009 Front Desk Receptionist Forsyth Cardiology Associates | City, STATE,
- Operated high volume multiple-call telephone switchboard console
- Documented messages and forwarded to correct individual
- Prep charts for appointments
- Order office supplies
- Greet patients warmly
- Schedule appointments, testing and procedures
- Enter/verify patient demographic
- Enter/verify insurance
- Obtain insurance eligibility and authorizations
- Collect co-pay and balance due
- Maintain cash drawer
- Assist with training of new employees
- Ensure HIPAA compliance
- Receive and process medical records requests
- Interact and communicate easily with staff and public
- Completed clerical duties and tasks for clinic administration
- Remained aware of provider schedules and scope of practice on evolving basis to organize and schedule appropriate care
- Fielded concerns surrounding patients and care, liaising between physician, patient and insurance company
- Offered ample support to team members with creative solutions to complex challenges regarding scheduling, conflict resolution and medical care
- Helped patients complete necessary medical forms and documentation
- Maintained current and accurate medical records for patients
- Completed patient referrals to other medical specialists
Education
Expected in 06/1992 High School Diploma | South Stokes High School, Walnut Cove, NC
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Resume Overview
School Attended
- South Stokes High School
Job Titles Held:
- Patient Service Coordinator
- Registration Team Member
- Check In/ Check Out Representative
- Front Desk Receptionist
Degrees
- High School Diploma
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