Patient Scheduler resume example with 8+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,
Professional Summary

Meticulous Patient Scheduler with distinguished knowledge of high-volume scheduling and an ability to work efficiently under pressure. Adept at following up with both healthcare professionals and patients. Committed to accurate recordkeeping and appointment confirmation.

  • Medical terminology
  • EMR
  • Insurance billing
  • Interpreting physician orders
  • Document filing
  • Insurance verifying
  • Medical insurance
  • Appointment Scheduling
  • Payment collection
Work History
01/2018 to Current Patient Scheduler Palmetto Health | Anderson, SC,
  • Confirmed patient appointments day before scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Reviewed new patient paperwork before scheduling appointments.
  • Used Epic Medical Software to schedule patients.
  • Scheduled lab tests and collected results.
  • Educated patients about surgeries and provided treatment plan documentation.
  • Checked patients in and out and collected payments.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Maintained detailed records of test results by entering data and patient information into computer.
  • Performed clerical duties, such as word processing, data entry, answering phones and filing.
  • Taught patients about medications, procedures and care plan instructions.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
04/2016 to Current Patient Access Associate-ER Admissions State Of Delaware | Cheswold, DE,
  • Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
  • Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
  • Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance.
  • Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services.
  • Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
  • Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
  • Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
  • Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
  • Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
06/2015 to 06/2016 Certified Nursing Assistant State Of North Carolina | Yanceyville, NC,
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Obtained client medical history, including medication information, symptoms and allergies.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained best-in-class standards for individualized care in 40 bed unit by continuously checking in with patients and families and quickly providing care.
01/2013 to Current Home Manager Gloss Enterprise | City, STATE,
  • Manage staff.
  • Preparing work activities and assigning specific duties to employees.
  • Assisting individuals to perform daily living activities (getting out of bed, bathing, toileting, dressing, walking).
  • Measure and record food and liquid intake or urinary and fecal output.
  • Promoted as shift leader and managed a home of 15 residents and staff effectively.
  • Oversaw home inventory of supplies and groceries by tracking use and placing new orders.
  • Spearheaded proactive training strategies to keep staff at forefront of current best practices and safety protocols.
  • Helped individuals with moderate to severe developmental disabilities carry out daily living tasks by coordinating expert support.
  • Promoted residents' health and well-being by organizing diverse activities for physical, mental and social stimulation.
Expected in 08/2023 BSHCA | Health Administration American InterContinental University, Schaumburg, IL GPA:
Expected in 06/2015 Certified Nursing Assistant | Kenner Health Careers, Kenner, LA, GPA:

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Resume Overview

School Attended

  • American InterContinental University
  • Kenner Health Careers

Job Titles Held:

  • Patient Scheduler
  • Patient Access Associate-ER Admissions
  • Certified Nursing Assistant
  • Home Manager


  • Certified Nursing Assistant

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