Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - - -

Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Mortgage Banking, Healthcare and Military roles with high-volume customer demands.

  • Insurance knowledge
  • Insurance pre-certifications
  • Checking in patients
  • Office workflow support
  • Confidentiality
  • Recordkeeping
  • Copay collecting
  • Understands medical procedures
  • Documentation procedures expert
  • Data entry
  • Stocking supplies
  • Patient scheduling
  • Electronic document preparation
  • Workflow management
  • File systems coordination
  • Vendor invoicing
  • Document control
  • Problem resolution
  • Customer service
  • MS Office
  • Communications
  • Administrative support
  • Program understanding and advisement
  • Application assessment
  • Telephone etiquette
  • Recordkeeping and data input
  • Applicant support and service
10/2019 to Current
Patient Scheduler Capital Health West Trenton, NJ,
  • Checked patient insurance and collected pre-authorizations from providers.
  • Processed payments and updated accounts to reflect balance changes.
  • Assisted patients in filling out pre-appointment paperwork.
  • Answered office phones and emails.
  • Scheduled new and existing patients as walk-ins or over the phone.
  • Checked with doctors for availability.
  • Gathered current medical information and reviewed histories to gather details for surgeons.
  • Managed patient check-in and check-out procedures and processed payments.
  • Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
  • Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
06/2017 to 06/2019
Medicaid Eligibility Specialist Mayer Hoffman Mccann P.C. Bellevue, WA,
  • Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
  • Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
  • Explained eligibility details and affordability options to patients with kindness and respect.
  • Conducted interviews with applicants, explaining benefits process and which programs were available.
  • Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
  • Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
  • Called applicants to set up appointments and explain benefits processes.
  • Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
  • Processed benefits applications, which included documents for food stamps and medical assistance.
05/2009 to 05/2017
Document Specialist First Financial Corporation Indiana Gridley, IL,
  • Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
  • Completed documents and work requests according to company standards.
  • Converted documents for specific personnel or project needs.
  • Identified department and user document management requirements by conducting in-depth needs assessments.
  • Monitored activities to assess compliance with records policies and document management regulations.
  • Kept electronic content legal, secure and accessible for relevant internal and external parties.
06/2002 to 06/2006
Supply Specialist Bluecross Blueshield Of South Carolina Springfield, IL,
  • Mentored and developed supply team members to ensure regulatory compliance.
  • Kept meticulous records of high-priority units and material readiness of equipment.
  • Verified completion of contract deliverables by signing off on existing agreements.
  • Reduced product variability through careful oversight of inventory demand.
  • Delivered top-quality technical support services to both military and civilian clients.
  • Drove improvements in logistics operations and supply accountability by analyzing supply policies, strategies and processes to identify inefficiencies.
  • Verified adherence to performance requirements through audit tracking.
  • Oversaw contractual deliverables and closeouts.
  • Provided onboarding and guidance for new personnel in areas such as government accounting, acquisition and lifecycle management.
Education and Training
Expected in 05/2002
High School Diploma:
Bastrop High School - Bastrop, LA

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School Attended

  • Bastrop High School

Job Titles Held:

  • Patient Scheduler
  • Medicaid Eligibility Specialist
  • Document Specialist
  • Supply Specialist


  • High School Diploma

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