Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Background in Mortgage Banking, Healthcare and Military roles with high-volume customer demands.
Skills
Insurance knowledge
Insurance pre-certifications
Checking in patients
Office workflow support
Confidentiality
Recordkeeping
Copay collecting
Understands medical procedures
Documentation procedures expert
Data entry
Stocking supplies
Patient scheduling
Electronic document preparation
Workflow management
File systems coordination
Vendor invoicing
Document control
Problem resolution
Customer service
MS Office
Communications
Administrative support
Program understanding and advisement
Application assessment
Telephone etiquette
Recordkeeping and data input
Applicant support and service
Experience
10/2019 to Current
Patient SchedulerCapital Health – West Trenton, NJ,
Checked patient insurance and collected pre-authorizations from providers.
Processed payments and updated accounts to reflect balance changes.
Assisted patients in filling out pre-appointment paperwork.
Answered office phones and emails.
Scheduled new and existing patients as walk-ins or over the phone.
Checked with doctors for availability.
Gathered current medical information and reviewed histories to gather details for surgeons.
Managed patient check-in and check-out procedures and processed payments.
Collected forms, copied insurance cards and coordinated patient information for billing and insurance processing.
Experienced in front and back offices, controlling patient flow, collecting payments and assisting in delivery of quality healthcare.
Contacted pharmacies to submit and refill patients' prescriptions.
Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
Performed front desk duties, including answering phones, scheduling appointments, greeting patients and ordering supplies.
Performed careful reviews of applicant data to ascertain compliance with eligibility criteria for economic assistance.
Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
Explained eligibility details and affordability options to patients with kindness and respect.
Conducted interviews with applicants, explaining benefits process and which programs were available.
Analyzed information from interviews, educational, and medical records, consultation with other professionals, and diagnostic evaluations to assess clients' abilities, needs, and eligibility for services.
Cultivated effective fact-checking and research talents from daily reviews of program eligibility requirements.
Called applicants to set up appointments and explain benefits processes.
Inputted all communication with applicants into computer system to facilitate future clarification and knowledgeable support.
Processed benefits applications, which included documents for food stamps and medical assistance.
05/2009 to 05/2017
Document SpecialistFirst Financial Corporation Indiana – Gridley, IL,
Kept documents moving in proper flow by applying strong organizational, planning and multitasking abilities.
Completed documents and work requests according to company standards.
Converted documents for specific personnel or project needs.
Identified department and user document management requirements by conducting in-depth needs assessments.
Monitored activities to assess compliance with records policies and document management regulations.
Kept electronic content legal, secure and accessible for relevant internal and external parties.
06/2002 to 06/2006
Supply SpecialistBluecross Blueshield Of South Carolina – Springfield, IL,
Mentored and developed supply team members to ensure regulatory compliance.
Kept meticulous records of high-priority units and material readiness of equipment.
Verified completion of contract deliverables by signing off on existing agreements.
Reduced product variability through careful oversight of inventory demand.
Delivered top-quality technical support services to both military and civilian clients.
Drove improvements in logistics operations and supply accountability by analyzing supply policies, strategies and processes to identify inefficiencies.
Verified adherence to performance requirements through audit tracking.
Oversaw contractual deliverables and closeouts.
Provided onboarding and guidance for new personnel in areas such as government accounting, acquisition and lifecycle management.
Education and Training
Expected in 05/2002
High School Diploma: Bastrop High School - Bastrop, LA GPA:
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