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Patient Scheduler Resume Example

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PATIENT SCHEDULER
Professional Summary

Flexible assistant.

Ability to make rapid adaptions and transitions.

Strong multitasking and organizational abilities and fastidious nature dedicated to optimal patient care.

Well-organized and detail-oriented team player with good problem-solving, relationship-building and excellent oral and written communication skills. Resourceful and experienced operations officer offering expertise in customer service, personal coordination and file management. Dedicated team member with high attention to detail and strong organizational skills. Handles multiple projects simultaneously with high degree of accuracy. Successful administrator with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations.

Proficient in Eaglesoft, Dental Intel, Microsoft 365.

Meticulous appearance and professional demeanor.

Successful at preparing agendas, scheduling meetings and following up on action items. Polished communicator with over 10 years of experience assisting with coordination and implementation of systems. Committed to tracking program information, creating custom reports.

Flexible collaborator when shifting between helping different colleagues and stakeholders.

Professional and knowledgeable team player versed in administrative support and customer service, managing company reputation with customers.

Highly efficient and accurate with strong planning, problem-solving and communication skills.

Work History
Michel. T. Bodensteiner DDS. Visalia, United StatesPatient Scheduler | 03/2015 - Current
  • Scheduled existing and new patient appointments.
  • Maintained detailed records of patient information
  • Computer data entry.
  • Write clinical narratives for doctor and for patient record.
  • Reviewed new patient paperwork before scheduling appointments.
  • Checked patients in and out and collected payments.
  • Reviewed medical histories and current information to provide accurate information to surgeons.
  • Confirmed patient appointments day before scheduled.
  • Verified insurance coverage and obtained pre-authorizations.
  • Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
  • Explained procedures to patients to reduce anxieties and increase patient cooperation.
  • Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
  • Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
  • Oriented and trained new staff on proper procedures and policies.
  • Implemented care and efficiency improvements to support and enhance office operations.
  • Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment.
  • Created meeting agenda and facilitated monthly meetings and tracked accouatble actiionable items through use of TAPS
  • Explained plans for treatment and payment options.
  • Used Eaglesoft and LocalMed to schedule appointments.
  • Superior customer service awareness
Michel. T. Bodensteiner DDS. Visalia, CARegistered Dental Hygienist | 07/1997 - Current
  • Provide compassionate care and ensure patient comfort through communication, exceptional clinical skills, gentle approach, and positive rapport development
  • Maintain patient education as the foundation of clinical oral health care
  • Review medical history and information intake.
  • Accurate documentation and data entry.
  • Educate patient on treatment indicated to restore missing dentition, or preserve dentition.
  • Educate patients on Periodontal Disease and treamtnet to control disease.
  • Carried out advanced dental cleaning services, including Scaling and Root Planing in the presence of active periodontitis, Stages I-IV, Grade A-C
  • Educated patients on the importance of oral health and hygiene and demonstrated techniques for home care
  • Maintained accurate medical and dental records by documenting important patient data in Eaglesoft Software
  • Screen patients for signs of oral cancer, lesions or disease by visually and manually inspecting mouth and gums
  • Apply preventative fluoride and dental sealants
  • Attend continuing education courses and seminars
  • Administer nitrous oxide, local anesthetic and adjunctive therapies such as fluoride treatments and irrigation
  • Monitor social media and online sources for industry trends
Tulare County Office Of Education. Visalia, Tulare, Lindsay, CAInstructional Assistant | 07/2017 - 12/2017
  • Assissted with early intervention methods for client and parent
  • Community-based activities and workshops
  • Demonstrated knowledge of evidence-based strategies to foster independence and social academic engagement,
  • Adhered to predetermined behavior and academic plans and collaborated on adjustments with lead teacher.
Affiliations

California Dental Hygienist's Association

Tulare Kings County Dental Society

Western Society of Periodontology

ADDOM Association of Dental Office Managers

USC Alumni Association

USC Latino Alumni Association

Community Involvement

Volunteer Adjunct Faculty for the Herman Ostrow School of Dentistry of USC, Divison of Public Health and Pediatric Dentistry 2018-present- Volunteer for the Central Valley dental mobile clinics.

  • Volunteer for Saturday mobile clinics 3 x a year. Give instruction to dental students providing oral health care to indigent populations of student patients.
Basic Life Support- BLS exp 08/20

Exp 08/20

Skills
  • Patient scheduling
  • Data Entry
  • Correspondence writing
  • Superior customer service
  • EHR systems proficiency
  • HIPPA compliance officer
  • Obtaining authorizations
  • Verifying insurance
  • Medical Records Management
  • Payment collection
  • Patient Assessments
  • Medical office administration
  • Operational Improvement
  • Proven track record of maintaining positive working environment
Education
University of Southern CaliforniaLos Angeles, CA2018Master of Arts: Teaching
University of Southern CaliforniaLos Angeles, CA1993Bachelor of Science: Dental Hygiene
Certifications

Basic Life Support Card-

expires 08/31/20

Fire Safety Certification Card- expires 02/29/24

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Resume Overview

Companies Worked For:

  • Michel. T. Bodensteiner DDS
  • Tulare County Office Of Education

School Attended

  • University of Southern California

Job Titles Held:

  • Patient Scheduler
  • Registered Dental Hygienist
  • Instructional Assistant

Degrees

  • Master of Arts : Teaching
    Bachelor of Science : Dental Hygiene

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