patient resource manager spinal muscular atrophy resume example with 14+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Patient focused, driven, and dynamic registered nurse with 12 years experience in field management, infusion and pharmaceutical therapies for lysosomal storage diseases and systemic gene replacement therapy for neuromuscular disorders. Self-directed and comfortable working autonomously in fast-paced environments demanding strong organizational, technical, and interpersonal skills. Proven ability to help solve access to care challenges, very familiar with buy and bill, specialty pharmacy and closed distribution products. Ensures full adherence to regulatory, legal and company compliance policies. Responsive and flexible to ensure objectives and committed timelines are met.

Work History
Patient Resource Manager- Spinal Muscular Atrophy, 07/2018 - Current
City Of Detroit Detroit, MI,
  • Helped launch the 1st systemic gene replacement therapy in the US across 9 states
  • Consistently demonstrates patient centered, patient first approach to help ensure positive patient outcomes
  • Supports an access to therapy plan, keeping the family informed at each step of the process by collaborating with external HUB team and internal Field Reimbursement Manager (FRM), aiming for “speed to therapy” results
  • Collaborates with FRM and external HUB team to ensure families navigate the reimbursement pathway regarding insurance copays, out-of-pocket costs, and patient assistance program
  • Helped to build out CRM system to ensure available data is relevant to role
  • Works in tandem with external HUB to help identify need for resources for laboratory monitoring, travel and logistics involved in treatment journey
  • Marketing team liaison: helps create and edits education marketing material pre and post launch
  • PRM training team liaison: assists training director in providing ongoing training to the PRM team
Sr. Infusion Support Manager: Multiple Sclerosis, 08/2014 - 05/2017
Sanofi Genzyme City, STATE,
  • Launched new infusible medication for Multiple Sclerosis
  • Managed infusion activity for the highest volume territory company wide, with more than 800 patient infusions taking place across 35 infusion centers in 6 states
  • Selected as top Infusion Support Manager of the year 2015 Circle of Excellence
  • Established and maintained key relationships with staff of multiple healthcare facilities across 6 states
  • Navigated complex reimbursement landscape while providing excellent customer service
  • Educated infusion sites on the Risk Evaluation and Mitigation Strategy (REMS) program requirements and the infusion process, including infusion logistics, safety and tolerability, handling/ preparation and administration, infusion associated reactions, and pre-/post infusion instructions
  • Provided education and resources to healthcare providers on company provided support services: ensured patients have access to therapy, support while on therapy and follow up care for 48 months post infusion
  • Identified and resolved challenges with existing infusion sites
  • Collaborated with the cross functional field team to reach the overall objectives of the business unit
  • Partnered closely with sales managers to ensure healthcare providers and facilities had solid understanding of the REMS lab program and promoted ongoing patient education regarding lab monitoring compliance
  • Identified and helped resolve vendor issues and healthcare providers concerns about the program
  • Converted community contacts into potential clients through networking, consistency and credibility.
Patient Access Manager- Cystinosis, 05/2017 - 07/2018
Horizon Pharma City, STATE,
  • Field based position providing ongoing individualized support to patients and families with an ultra rare disease across 7 states: Ensured healthcare providers and patients had appropriate education and training including but not limited to safety and efficacy, dosing and administration, and disease state
  • Collaborated daily with external HUB team to address reimbursement challenges ensuring patients had uninterrupted access to therapy by helping families navigate the reimbursement pathway regarding insurance copays, out-of-pocket cost, and patient assistance programs
  • Fostered relationships with key opinion leaders and health care providers
  • Worked closely with sales managers to fulfill provider office support
  • Guided patients and families through appeals process and helped coordinate the delivery of appropriate documentation to maintain and or continue medication coverage
  • Marketing team liaison helped develop new and refresh existing marketing materials and patient educational materials
Clinical Operations Manager, 02/2007 - 08/2014
  • Managed 24 direct reports across 6 states in various infusion center settings and specialties
  • Established accurate and consistent census expectations and revised as needed
  • Provided marketing plan for individual sites based on projected census goals per therapy
  • Made recommendations regarding staffing requirements to meet current and projected census to achieve maximum profitability and safe patient care
  • Ensured nurses follow policies and procedures, by conducting site visit every 8 weeks and contacting each site a minimum of once weekly
  • Reviewed existing policies and provided input on updating, including but not limited to nursing practice, forms, orders and referral forms
  • Coordinated regular nursing meetings and ensured operations team were kept updated of site and staffing changes
  • Solely responsible for the development and launch of a new comprehensive orientation and training manual and training schedule
Bachelor of Science: Nursing, Expected in 2006
Baptist College of Health Sciences - Memphis, TN,
Status -
  • Member of National Honor Society of Nursing

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Resume Overview

School Attended

  • Baptist College of Health Sciences

Job Titles Held:

  • Patient Resource Manager- Spinal Muscular Atrophy
  • Sr. Infusion Support Manager: Multiple Sclerosis
  • Patient Access Manager- Cystinosis
  • Clinical Operations Manager


  • Bachelor of Science

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