patient registrar resume example with 11 years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Seasoned Patient Registrar with administrative expertise and five years of experience in a healthcare office. Competent in using Athena Medical Records System for patient scheduling and information management. Demonstrated history of facilitating patient flow through excellent organization and communication skills. Proficient and polite Patient Registrar dedicated to offering excellent customer service and administrative support. Skilled in ensuring timely patient processing through effective communication and staff coordination. Competent in scheduling, record keeping, and insurance processing.

  • Maintaining records
  • Speech comprehension
  • Processing payment
  • Speaking clearly
  • Information documentation
  • Supervision
  • Reliable and trustworthy
  • Friendly, positive attitude
  • Conflict resolution
  • Team management
  • Customer service
  • Problem resolution
  • MS Office
  • Collaboration
  • Critical thinking
  • Flexible
  • Training & Development
  • Microsoft Office
  • Relationship building
  • Filing/ Record Keeping
  • Operation of business and office machines
  • Excellent written and verbal communication skills
  • Organizational, interpersonal, and time Management skills
Patient Registrar, 08/2017 - Current
Fairfield Medical Center Lancaster, OH,
  • Responsible for answering phone, copying, faxing, printing documents and computer work.
  • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
  • Works shifts as directed, demonstrating flexibility with vacation holiday coverage and to support the operations of a family medicine environment.
  • Provided information to patients regarding Patients Bill of Rights, Notice of Privacy Practice per the state of PA and federal regulations
  • collects and documents patient information demographics, insurance, contact info in the EMR system(Athena) and or other electronic system in accordance with established registration standards policies
  • Participates in improvement efforts and initiatives that support Mazzoni Center strategic goals and vision
  • Facilitates phone consults, coordinates the transfer of patients to other facilities and schedules follow up appointments
  • Responsible for the registration of patients, scheduling of patient appointments, verification of insurance, entering of demographic data, collection of copayments
  • Schedule patient examination, intake and procedure appointments for hospitals and physician clinics
  • Responsible for verifying patient insurance benefit coverage via phone and online insurance payer portals
  • Update patient accounts with registration, insurance, demographic, scheduling, and billing data
  • Use Microsoft Office Suite (Word/Excel/Outlook/Power Point), medical software, and type 40+WPM
  • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards
House Manager , 03/2017 - 06/2017
Ep!C Peoria, IL,
  • Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
  • Manage community living residential sites, and serve as an advocate for the needs and rights of our residents who are diagnosed with developmental disabilities as well as mental and behavior health diagnosis.
  • Coordinate daily functioning systems for sites to ensure quality assurance policies and implemented according to program needs state licensing, and county regulations.
  • Maintained staff credentials for regulatory purposes and to ensure that a high quality of care is being delivered to residents.
  • Served as an active member of each person’s Inter-Disciplinary Team, which included involvement in Individual Support Plan development.
  • Submitted monthly written reports to the appropriate individuals outlining operational status, progress, and concerns
  • Ensure that staff was documenting daily progress notes accurately and that current plans were being implemented, to ensure our consumer’s overall needs are being met, i.e. employment, recreational, emotional.
  • Monitored all client funds, medical and program paperwork, and ISP documentation to ensure accuracy.
  • Conducted monthly staff meetings to plan and discuss resident issues and concerns, staff development in crisis management and behavior intervention, and staff concerns or challenges as it relates to each individual program.
  • Recruited staff and conducted employee orientations regarding state regulations and company policies, familiarity with residents receiving care and services provided.
  • Completed employee Probationary and annual evaluations. Ensured staffing accordance with the union contract.
Direct Support Professional, 04/2011 - 03/2017
Upstate Cerebral Palsy Frankfort, NY,
  • Built rapport with clients.
  • Kept accurate files.
  • Personal and compassionate with client-focus attitude.
  • Adept at building relationships of trust and instilling confidence in clients.
  • Poised and diplomatic with the ability to interact well with people of all cultures.
  • Able to multi-task and set priorities.
  • Schedule transportation and assist with outings, events, and physicians appointments.
  • Certified in Adult and Infant CPR, First Aid, Medical Administration, and AED.

Accomplishments: Successfully worked with persons with intellectual and physical disabilities. Helped maximize an individual's independence and inclusion in the community by increasing vocational opportunities, strengthening independent living skills and improving social competencies.

Merchandising Intern, 05/2007 - 11/2007
Tractor Supply Williston, FL,

Ensure quality guest satisfaction at one of many stores located at the Downtown Disney area, while part of a multi-functional team that retails over 1,500 units per day.

  • Set up merchandising displays to showcase products in retail store.
  • Arranged items in favorable positions and areas of store to attract customers and optimize sales.
  • Assisted in gathering and moving materials and equipment for assigned displays.
  • Monitored stock to maintain sufficient quantity of featured product.
  • Displayed appropriate signage for products and sales promotions.
  • Updated seasonal displays for windows and mannequins to highlight current product lines.
  • Organized and located inventory, updating store spreadsheets to reflect statistical data.
Education and Training
Bachelor of Science: Healthcare Administration , Expected in 01/2008
Central Penn College - Summerdale, PA
Status -

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Resume Overview

School Attended

  • Central Penn College

Job Titles Held:

  • Patient Registrar
  • House Manager
  • Direct Support Professional
  • Merchandising Intern


  • Bachelor of Science

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