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patient receptionist resume example with 10+ years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Detail-oriented and knowledgeable skilled at completing patient-facing and office-based tasks by applying strong multitasking and organizational abilities. Independent worker with extensive medical experience and fastidious nature dedicated to optimal patient care. Conversational Language abilities.

Conscientious Healthcare professional offering over five years of experience in fast-paced settings. Competent in organizing charts, preparing patient rooms and supporting diagnostic processes through laboratory testing and medication administration. Positive and upbeat with excellent communication skills.

Reliable Medical Support professional with three years of experience in hospital/doctor office environment. Expertly assist with office operations and physician support by gathering patient information, insurance and correct information. Cheerful during each patient interaction to improve satisfaction ratings and patient retention.

Versatile receptionist with three years of experience in medical and administrative support. Robust history of accurately documenting patient health information, collecting vital signs, charting and assistance with MD . Efficiently schedules appointments and records patient insurance information.

Organized receptionist with foundation in records management. Experienced in billing and collection procedures. Advanced medical terminology knowledge.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Highly motivated and committed Medical Assistant with proven history of superior performance at individual, team and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical background and team-building skills to deadline-driven environment.

Motivated Medical Assistant dedicated to delivering first-rate healthcare experiences to patients. Excel at administrative support, technical troubleshooting and personnel coordination. Demonstrated excellence in typing and answering phones.

Friendly Medical Receptionist offering excellent skills in patient relations and office management. Skilled using epic software for appointment scheduling system to manage over several patients weekly. Organized and accurate in managing patient flow.

Dedicated Medical Receptionist works productively with diverse personalities and experienced in busy clinical settings. Knowledgeable in schedule, records and front desk management. Offers successful career history comprising more than three years.

Systematic receptionist skilled with scheduling, bookkeeping and medical records software. Friendly phone skills for outgoing and incoming calls. Reliable with organization to maintain physical files.

Cheerful CCMA committed to helping each patient feels welcomed and comfortable upon walking through door. Gifted at keeping patient files organized and updated.

Energetic CCMA offering wealth of experience in interacting with office staff and patients, supply restocking and scheduling appointments. Hardworking, educated and willing to go extra mile to complete tasks.

Skills
  • Patient Care
  • Scheduling
  • Equipment and Instrument Sterilizatoin
  • HIPAA Compliance
  • Patient Assistance
  • Sterile Procedures and Techniques
  • Cleaning
  • Infection Control
  • Patient Safety
  • Equipment Cleaning
  • Patient Contact
  • Patient Preparation
  • Equipment Disinfection
  • Healthcare administration
  • Equipment moving
  • Patient transportation
  • Emotional support
  • Bedside manner
  • Safety protocols
  • Equipment transport
  • Patient Transport
  • Hazardous waste management
  • Aseptic guidelines
  • Equipment sterilization
  • Vital Sign Monitoring
  • Teambuilding
  • Organization and Time Management
  • Customer Service
  • Time Management
  • Medical inventory management
  • Decision Making
  • Medical Records Management
  • Appointment Setting
  • Allergy Management
  • Insurance Knowledge
  • Postoperative Care
  • Patient Information Collection
  • Clinical Documentation
  • Specimens collection and processing
  • Vital signs monitoring
  • Patient Scheduling
  • Needs assessment
  • Patient Assessments
  • Payment collection
  • Medical office administration
  • Completing insurance forms
  • Monitoring patient progress
  • Self-Motivated
  • Training and Development
  • Attention to Detail
  • Cultural Awareness
Work History
03/2021 to Current Patient Receptionist Always Best Care | Newport Beach, CA,

+ Edit or add your own

  • Warmly greeted patients and visitors and made each feel welcome.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.
  • Reviewed and corrected claim errors to facilitate smooth processing.
  • Used Software to schedule appointments.
  • Balanced deposits and credit card payments each day.
  • Compiled and reviewed medical charts.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Kept current with literature and felid advancements to advocate to and for patients.
  • Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Facilitated communication between patients and various departments and staff.
  • Reviewed daily care slips for doctors.
  • Explained plans for treatment and payment options.
01/2015 to 03/2018 Home Health Care Aide Rush Enterprises | Richmond, VA,
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided mobility assistance such as walking and regular exercising.
  • Offered patients and families emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness.
  • Completed medical and program reports and maintained records following clinic standard operating procedures.
  • Assisted disabled clients to support independence and well-being.
  • Supervised daily activities and provided assistance to staff.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Completed entries in log books, journals and care plans to accurately document and report patient progress.
  • Provided transportation and appointments management.
  • Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
06/2018 to 03/2021 Unit Secretary/ Care Partner Bon Secours Hospital | City, STATE,
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection.
  • Furthered skills by actively taking part in employee training and taking classes to improve skills.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
  • Transported patients via wheelchair to and from rehabilitation and daily activities.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Organized paperwork such as charts and reports for office and patient needs.
  • Supported office staff and operational requirements with administrative tasks.
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
  • Executed administrative duties to facilitate unit tasks and meet team goals.
  • Managed incoming calls and directed to appropriate department.
  • Processed lab paperwork and requests according to physicians' orders.
  • Maintained current and accurate medical records for patients.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Answered phone calls and messages for Number-physician Type medical facility, scheduling appointments and handling patient inquiries.
  • Implemented Software for digitizing and organizing over Number medical records.
  • Carried out front office duties utilizing data entry skills in framework of medical database.
  • Answered telephone calls to offer office information, answer questions and direct calls to staff.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Kept detailed records of nursing assessments, administered treatments and medication, discharge procedures and follow-up care needs.
  • Identified and reported unsafe situations to Job title to maintain adherence to safety protocols.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Documented care actions by completing records and logs in medical software system.
  • Transported patients to treatment units and operating rooms by using wheelchairs, stretchers or moveable beds.
  • Agreed to take on additional shifts and extra hours during busy periods and holidays to maintain proper staffing and floor coverage.
  • Employed mobility devices and Type equipment to lift patients from chairs to beds, following safety procedures to avoid injuries.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.

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  • Used CPR skills to assist rescued individuals until arrival of emergency services.
05/2011 to 12/2015 Cashier Walmart | City, STATE,
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items and join reward programs.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Set up new sales displays each Timeframe.
  • Lifted up to Number pounds at once and used forklift to move heavier loads.

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  • Greeted over Number patients per day.
Education
Expected in 05/2016 to to High School Diploma | Penn Foster High School , Pennsylvania , GPA:
Expected in 2024 to to Associate Degree In Nursing | Nursing SUNY Sullivan , Monticello NY, GPA:
Certifications
  • Licensed Certified Clinical medical assistant - 12-2-2021 to 12/2/2023
  • CCMA - Certified Clinical Medical Assistant
  • First Aid/CPR Certified

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Resume Overview

School Attended

  • Penn Foster High School
  • SUNY Sullivan

Job Titles Held:

  • Patient Receptionist
  • Home Health Care Aide
  • Unit Secretary/ Care Partner
  • Cashier

Degrees

  • High School Diploma
  • Associate Degree In Nursing

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