(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary
Highly motivated Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased sales, improving buying experience and elevating company profile with target market.
  • Quick learner
  • High energy
  • Ordering and invoicing
  • Adaptability
  • Managing/ changing priorities
  • Friendly demeanor
  • Multitasking
  • Written communication
  • Time management
  • Strong verbal communication
  • Store management
  • Concentration
  • Customer service oriented
  • Strong communication skills
  • Money handling
  • Courteous, professional demeanor
  • Thrives in fast-paced environment
Hempfield High School Landisville, PA Expected in 1994 High School Diploma : - GPA :
Work History
Heartland Dental - Patient Precertification Specialist
Gibsonia, PA, 04/2019 - Current
  • Precertify and verify surgeries for 50+ patients a day
  • Verified insurance coverage and obtained pre-authorizations
  • Contacted hospitals and insurances to confirm patients medical histories and prevent inaccurate diagnoses and treatments
  • Received, recorded and addressed incoming and outgoing communication via telephone and email
  • Supported providers in outpatient medical office through coordinating all administrative operations
  • Organized patient files and streamlined operations to improve efficiency
  • Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing
  • Reviewed charts and flagged incomplete or inaccurate information
  • Interacted and communicated easily with department personnel and public
  • Adhered to all facility, company and legal guidelines
  • Prepared mailings of information and documentation
Marriott Vacations Worldwide - Dental Receptionist
Marble Hill, GA, 09/2017 - 05/2019
  • Assisted patients in completing all necessary forms and documents
  • Scheduled, rescheduled and handled cancelled appointments for patients
  • Greeted each patient pleasantly and provided the desk sheet for sign-in
  • Organized referrals to other medical specialists
  • Maintained and managed patient records in compliance with security regulations
  • Prepared claim forms for dental insurance
  • Adhered to strict HIPAA guidelines at all times
  • Reviewed industry publications to maintain updated professional and technical knowledge
  • Designed a dental report card that explained patients' dental health status and treatment plans
  • Displayed expert use of Eaglesoft computer scheduling program to manage patient appointments
  • Accurately recorded treatment information in patient records
  • Provided individualized care for patients with special needs, including education related to specific procedures
  • Confirmed patient insurance benefits and checked claim statuses
Self Employed - Daycare Owner
City, STATE, 09/1998 - 08/2017
  • 20 years daycare supervisory experience with various numbers of children from 6 weeks to 12 years of age
  • Addressed behavioral and learning issues with parents
  • Built constructive and open relationships with families with forthright yet friendly communication
  • Established a safe play environment for the children
  • Managed food inventory for center in accordance with nutritional guidelines
  • Continually kept abreast of toy and child-related recalls and safety warnings
  • Maintained accurate and detailed records, including staff and child files on enrollments, attendance, health and safety, emergency contact information and incident reports
  • Maintained a safe play environment by emphasizing and maintaining cleanliness and organization
  • Dressed infants and toddlers and changed their diapers
  • Implemented curriculum
  • Encouraged good behaviors using the positive reinforcement method
  • Meticulously sanitized toys and play equipment
  • Brought Jessicas' Childcare into full compliance with licensing and safety regulations including fire and disaster preparedness, PA Department of Public Health codes and USDA nutritional guidelines
  • Analyzed, constructed and calculated weekly accounting records, including payroll and sales transactions
Mountville Diner - Restaurant Manager
City, STATE, 02/1996 - 01/1999
  • Actively participated in ongoing customer service programs to build sales and rapport in the community
  • Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service
  • Oversaw front of house personnel to maintain adequate staffing and minimize overtime
  • Correctly calculated inventory and ordered appropriate supplies
  • Carefully interviewed, selected, trained and supervised staff
  • Maintained a safe working and guest environment to reduce the risk of injury and accidents
  • Led and directed team members on effective methods, operations and procedures
  • Conducted timely performance evaluations for all front of house staff
  • Effectively managed payroll and timekeeping, including completion of the proper paperwork for new hires and terminations

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    School Attended

    • Hempfield High School

    Job Titles Held:

    • Patient Precertification Specialist
    • Dental Receptionist
    • Daycare Owner
    • Restaurant Manager


    • High School Diploma

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