Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Compassionate Social Worker offering case management expertise with proven ability to quickly build trust and rapport with clients from diverse cultures. Highly adept at case planning while advocating for the health and well-being of all persons regardless of personal limitations. Adaptable and driven with strong work ethic and ability to thrive in team-based or individually motivated settings.

  • Attentive listener
  • Patient-centered care
  • Child welfare and protective services
  • Community outreach expert
  • Excellent interpersonal skills
  • Natural leader
  • Empathetic
  • Cognitive behavioral therapy
  • Trauma-informed therapy
  • Grief and bereavement counseling
  • Strong communicator
  • IM+CANs Certified
  • CERAP Certified
  • DCFS Child Welfare License
  • Strategic planner
  • CPR Certified
06/2021 to Current Assessment & Intake Specialist (QMHP) Ascension (System Office) | Birch Run, MI,
  • Documented treatment goals and plans in electronic medical records and included assessments and relevant clinical documentation.
  • Secured clinical outcome assessment permissions and aligned with new and updated license agreements through collaboration with key internal functions.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Issued, gathered and inspected intake forms to confirm correct signatures and information.
  • Determined whether clients should be transitioned into an more independent setting in the community.
  • Conducted client interviews and performed client intake services.
  • Screened applicants and took initial information about demographic and historical data.
  • Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
03/2020 to 06/2021 Patient Navigator Helia Healthcare | Belleville, IL,
  • Worked collaboratively with physicians, staff and other health care professionals to develop, implement and evaluate integrated and comprehensive plans of care for patients.
  • Coordinated appropriate educational material for patients, families and medical staff to accomplish best possible patient care outcomes.
  • Enhanced patient quality of life, sense of autonomy and self-determination for health care management by delivering educational resources and explaining outreach programs.
  • Assist confirmed patients with necessary support services such as Ryan White and AIDS Drug Assistance Program (ADAP) enrollment.
  • Developed appropriate community resources such as mental health services, substance abuse, treatment and housing.
  • Documented all patient information in appropriate systems to guarantee care coordination throughout patient care continuum.
  • Identified patient needs and desires and communicated to healthcare professionals.
  • Educated HIV patients on methods to use to avoid spreading disease to other individuals.
  • Documented and maintained client records with strict attention to confidentiality.
  • Scheduled appointments and office visits, prepared client files and documented case notes.
  • Assisted with insurance pre-authorization to obtain medication for patients.
  • Collected demographic and medical information to conduct intake for patients with HIV.
04/2006 to 05/2020 Patient Assistant Pressley Ridge | Beaver Falls, PA,
  • Administer medication.
  • Financial and household organization.
  • Social and emotional support.
  • Patient daily hygiene.
  • Transportation.
  • Cooking and Cleaning
  • Scheduled patient appointment and procedures with various doctors.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Coordinated between patients and healthcare professionals to meet patient needs.

The service rendered allows for the patient to remain in the home while receiving support and care; which makes living in a private home sustainable. Over an extended period one learns communication and listening skills, how to adapt and constructively interact with various temperaments, in addition to assessing the needs of the patient for the best possible outcome.

08/2018 to 05/2019 Social Work Intern Pressley Ridge | Cleveland, OH,
  • Supported individual patients and families with grief counseling, crisis intervention, and resource management.
  • Provided counseling and emotional support for adolescent patients.
  • Coordinated and facilitated support groups, life skills education and supportive counseling for survivors in coordination with appropriate trained and license service providers.
  • Interviewed clients individually and in family groups to determine what services would best address specific needs.
08/2016 to 04/2017 Social Work Intern Family Christian Health Center | City, STATE,
  • Worked in an interdisciplinary team which included Case Managers, Psychologist, Counselors, Doctors and Nurses.
  • Offered accessible community resources to provide clients with basic needs.
  • Attended meetings, training courses and conferences to advance professional knowledge.
  • Provided supportive counseling and crisis intervention during new diagnosis or extended hospital stay to aid in adjustment to illness and hospitalization.
  • Linked clients to community resources through case management and referrals.
  • Organized case history records and prepared reports to maintain confidentiality of records relating to clients' treatment
Education and Training
Expected in 05/2019 Master of Social Work | Social Work Governors State University, Park Forest, IL GPA:
Expected in 2017 Bachelor's | Social Work Governors State University, University Park, IL GPA:
Expected in 2013 Associate | Psychology, General Studies Prairie State College, Chicago Heights, IL GPA:
Expected in 2009 | Purdue University, Hammond, IN GPA:
Activities and Honors
  • Member of NASW (August 2016 to Present) National Association of Social Workers
  • Member of PHI ALPHA HONOR SOCIETY (OMICRON BETA) (2015- PRESENT) Honor Society for Social Work Students dedicated to excellence in scholarship and high professional standards.

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School Attended

  • Governors State University
  • Governors State University
  • Prairie State College
  • Purdue University

Job Titles Held:

  • Assessment & Intake Specialist (QMHP)
  • Patient Navigator
  • Patient Assistant
  • Social Work Intern
  • Social Work Intern


  • Master of Social Work
  • Bachelor's
  • Associate

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