Patient Navigator Resume Example

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Jessica Claire
, , 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Compassionate , dedicated, experienced and bilingual patient care liaison with strong natural , supportive interest in quality healthcare provision. History of 17 years of engaging service achievement in managing the flow in a gynecology low income non-profit clinic, and complex care clinic. Passion for advocacy for the patients' and families’ health needs.

  • Bilingual-Spanish Speaking
  • Caring and Empathetic
  • Resolving Problems
  • Medical Terminology
  • Business Management Principles
  • Medical History Documentation
  • Professional Bedside Manner
  • Financial Recordkeeping
  • Counseling and Guidance
  • Sliding Scale Determination
Work History
07/2019 to Current
Patient Navigator Ascension (System Office) La Grange Park, IL,
  • Primary source of contact for Complex Care Clinic West Campus patients.
  • Respond to patients/families concerns and questions with compassionate and knowledgeable service.
  • Manage largest caseload of patients in Complex Care Clinic.
  • Enter patients information and forms processed in EPIC systems and managed database of information.
  • Worked effectively with staff from all departments to coordinate resolutions.
  • Followed HIPPA document protocols to safeguard confidentiality of patient records.
  • Recommended service improvements to minimize recurring patient issues and complaints.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Assist patients/families with scheduling appointments, assist with coordination of medical transportation, send prescriptions, and assist with DME
  • Process Title 19 paperwork for DME supplies and therapy paperwork
  • Maintain confidentiality concerning patient/family care issues
  • Successfully lead trainings with clinical staff
01/2005 to 07/2019
Office Manager Quintegra Solutions Elkhart, IN,
  • Organizes office operations and procedures to maintain quality services for patients and caregivers in safe, and courteous manner.
  • Prepares and maintains daily patient appointment schedule, patient intake and medical history for accuracy and patient confidentiality.
  • Meticulously schedules and coordinates patient appointments in person, by mail, or by phone and provides daily, weekly, or annual reminders.
  • Bilingual translation service to physicians and patients for pertinent information while in-office, phone consults, and medical orders.
  • Managed clinic days with The Rose- scheduled patients, translated for them in rooms, scheduled follow ups and called them in to give referrals for alternate resources depending on mammogram results.
  • Translated with PCP results regarding their mammogram results.
  • Provides financial counseling to patients for collection on deductibles, co-payments, and other payments regarding services rendered.
  • Processed office supply maintenance and standardized office supply vendor accounts.
  • Supports staff development and revises training materials storage and supply systems.
  • Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
Expected in 05/2006
Bachelor of Business Administration (BBA):
American Intercontinental University - Houston, TX,

BLS Certified

Spanish Speaking Certified

Mental Health Certification

Adventist Child Protection Screened & Certified

Dave Ramsey Financial Advisor Certification

The Rose Fundraising Event- Breast Cancer Awareness

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Resume Overview

School Attended
  • American Intercontinental University
Job Titles Held:
  • Patient Navigator
  • Office Manager
  • Bachelor of Business Administration (BBA)

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