Jessica Claire
Montgomery Street, San Francisco, CA 94105 (555) 432-1000,

Experience driving community support with proactive approaches and diligent leadership of physical resources and personnel. Organized and committed to optimizing support to handle growing demands. Advanced in abilities to boost Morale. Dedicated Patient Navigator with 10+ years of experience working with undeserved population. Committed to comprehensive patient education and support with success at scheduling and budget help. Adept at explaining complicated procedures and patient advocacy.

  • Grant writing
  • Customer support and assistance
  • Effective customer communication
  • Progress reporting
  • Resource management
  • Workplace safety
  • Quality control enhancement
  • Chronic Disease Self Management Leader. (group facilitator)
  • Positive self management Leader PSMP
  • Treat Tools System
  • ECW (Electronic Record System)
  • Customer retention
  • Intake interviews
  • Appointment scheduling
05/2019 to Current Patient Navigator Sun River Health | Jamaica, NY,
  • Identified patient needs and desires and communicated to healthcare professionals.
  • Contacted patients to provide appointment reminders.
  • Advocated for patient needs to healthcare professionals.
  • Maintained professional relationships with healthcare providers.
  • Communicated with patients and families about treatment plans and at-home care.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Educated patients and families on treatments, procedures, medications, continuing care and community resources.
  • Scheduled patient appointment and procedures with(ECW Electronic Clinical Works)
  • Educated patient on of medical adherence,and self empowerment.
06/2013 to 05/2018 Client Engagement Specialist A.M. Best | Oldwick, NJ,
  • Collected clients' feedback for improvement initiatives and future planning.
  • Conducted intake screenings to evaluate client needs for [Adult Day health Care Program].
  • Participated in Daily Interdisciplinary morning meeting to discuss patient issues,and resolve problematic situations.
  • Quickly resolved client issues and offered ongoing support to boost retention.
  • Resolved billing questions by researching payment history and assisting with medicaid, and major insurances through HRA/ Market Place.
  • Built relationships with neighboring community based programs and shelters. Worked with under served population to offer ongoing individualized support, and strengthen customer experience.
  • Liaised with service providers and referral agencies to match clients with Medical, Case Management, health Homes, and therapeutic Community services.
  • Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
  • Coordinated services and solutions for clients with HIV/AIDS by working closely with interdisciplinary team.
06/2010 to 07/2012 Outreach Intern California Institute Of Technology | Pasadena, CA,
  • Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
  • Consulted with local government representatives to understand community needs and strategize response plans.
  • Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
  • Produced and updated organizational records and reports, including organizing budgets and documentation.
  • Researched grant opportunities and assisted with grant writing proposals.
  • Managed delivery of social services for 1000 male clients in need of medical support and medication assistance.
  • Advocated for placement of patients into community-based treatment settings
  • Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
  • Collaborated with team members to identify and accomplish agency objectives.
  • Presented talks at community groups to promote organizational mission and programs.
  • Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
  • Planned and executed HIV/AIDS awareness Presentation to combat the spread of AIDs.
  • Successfully led key projects which resulted in Young men ages 13-27 to be tested,treated and educated.
Education and Training
Expected in 5 1991 High School Diploma | Morris High School, The Bronx, NY, GPA:
Expected in 5 2009 Associate of Arts | Human Services JessicaTCI College of Technology, New York, NY, GPA:
Expected in | Psychology Boriqua College, Brooklyn, NY, GPA:
Expected in 2 2021 CASAC-T | CASAC- Reaching Around The World Ministry/vesid, Brooklyn, NY, NY GPA:

2012 Recovery Coach Trainer.(The Resource Recovery and Life Coach Academy)

  • Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
  • Business Development - Initiated ideas which resulted in revenue growth for Department's health group facilitated WHAM Group (whole action Management. Implemented innovative ways to encourage patients to adhere to medical Directives.

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School Attended

  • Morris High School
  • JessicaTCI College of Technology
  • Boriqua College
  • Reaching Around The World Ministry/vesid

Job Titles Held:

  • Patient Navigator
  • Client Engagement Specialist
  • Outreach Intern


  • High School Diploma
  • Associate of Arts
  • Some College (No Degree)

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