Patient Navigator Resume Example Hudson River Healthcare

PATIENT NAVIGATOR

Summary

Experience driving community support with proactive approaches and diligent leadership of physical resources and personnel. Organized and committed to optimizing support to handle growing demands. Advanced in abilities to boost Morale. Dedicated Patient Navigator with 10+ years of experience working with undeserved population. Committed to comprehensive patient education and support with success at scheduling and budget help. Adept at explaining complicated procedures and patient advocacy.

Skills

Grant writing
Customer support and assistance
Effective customer communication
Progress reporting
Resource management
Workplace safety
Quality control enhancement

Chronic Disease Self Management Leader. (group facilitator)
Positive self management Leader PSMP
Treat Tools System
ECW (Electronic Record System)
Customer retention
Intake interviews
Appointment scheduling

Experience

Patient Navigator, 05/2019 to Current
Hudson River HealthCare – Brooklyn, NY

Identified patient needs and desires and communicated to healthcare professionals.
Contacted patients to provide appointment reminders.
Advocated for patient needs to healthcare professionals.
Maintained professional relationships with healthcare providers.
Communicated with patients and families about treatment plans and at-home care.
Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Scheduled patient appointment and procedures with(ECW Electronic Clinical Works)
Educated patient on of medical adherence,and self empowerment.

Client Engagement Specialist, 06/2013 to 05/2018
Bright Point Health – Queens, NY

Collected clients' feedback for improvement initiatives and future planning.
Conducted intake screenings to evaluate client needs for [Adult Day health Care Program].
Participated in Daily Interdisciplinary morning meeting to discuss patient issues,and resolve problematic situations.
Quickly resolved client issues and offered ongoing support to boost retention.
Resolved billing questions by researching payment history and assisting with medicaid, and major insurances through HRA/ Market Place.
Built relationships with neighboring community based programs and shelters. Worked with under served population to offer ongoing individualized support, and strengthen customer experience.
Liaised with service providers and referral agencies to match clients with Medical, Case Management, health Homes, and therapeutic Community services.
Performed all duties with personable communication and professionalism including bus operation and passenger interaction.
Coordinated services and solutions for clients with HIV/AIDS by working closely with interdisciplinary team.

Outreach Intern, 06/2010 to 07/2012
GMAD Gay Men Of African Descent – Brooklyn, NY

Organized volunteer schedules and assignments to maximize efficiency and program effectiveness.
Consulted with local government representatives to understand community needs and strategize response plans.
Partnered with similar organizations to meet greater needs, preventing duplication and optimizing resource utilization.
Produced and updated organizational records and reports, including organizing budgets and documentation.
Researched grant opportunities and assisted with grant writing proposals.
Managed delivery of social services for 1000 male clients in need of medical support and medication assistance.
Advocated for placement of patients into community-based treatment settings
Analyzed data from surveys, referrals and follow-up services on financial, legal, crisis intervention, community referrals and outreach services.
Collaborated with team members to identify and accomplish agency objectives.
Presented talks at community groups to promote organizational mission and programs.
Developed and incorporated community-based programs to meet various needs and monitored each program's effectiveness.
Planned and executed HIV/AIDS awareness Presentation to combat the spread of AIDs.
Successfully led key projects which resulted in Young men ages 13-27 to be tested,treated and educated.

Education and Training

High School Diploma: 05/1991
Morris High School - The Bronx, NY

Associate of Arts: Human Services, 05/2009
AmiantaTCI College of Technology - New York, NY

Some College (No Degree): PsychologyBoriqua College - Brooklyn, NY

CASAC-T: CASAC-, Expected in 02/2021
Reaching Around The World Ministry/vesid - Brooklyn, NY, NY

2012 Recovery Coach Trainer.(The Resource Recovery and Life Coach Academy)

Accomplishments

Protective Services - Applied safety procedures and policies as outlined in Department Safety Manual.
Business Development - Initiated ideas which resulted in revenue growth for Department's health group facilitated WHAM Group (whole action Management. Implemented innovative ways to encourage patients to adhere to medical Directives.

Resume Overview

Companies Worked For:

Hudson River HealthCare
Bright Point Health
GMAD Gay Men Of African Descent

School Attended

Morris High School
AmiantaTCI College of Technology
Boriqua College
Reaching Around The World Ministry/vesid

Job Titles Held:

Patient Navigator
Client Engagement Specialist
Outreach Intern

Degrees

High School Diploma : 05/1991
Associate of Arts : Human Services , 05/2009
Some College (No Degree) : Psychology
CASAC-T : CASAC- , Expected in 02/2021

Patient Navigator Resume Example

Resume Score: 80%

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