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Patient Navigator Resume Example

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PATIENT NAVIGATOR
Professional Summary

Administrative knowledge with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various tasks and offering support. Responsible, punctual and productive professional when working with little to no supervision.

Work History
Company Name. City, StatePatient Navigator | 04/2014 - 12/2019
  • Advocated for oncology patients who meet the requirements of the navigation program.
  • Coordinated scheduling. Distributed Care Plans to other navigators.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Educated patients on insurance and healthcare plans.
  • Compiled and reviewed medical charts.
  • Assisted with a monetary budget of resources for patients.
  • Accompanied each of my patients to their appointments while taking thorough notes during the clinical visit.
  • Monitored patients who are ordered to take oral medications while confirming they are taking the therapy correctly.
  • Maintained a spreadsheet on all standards that are to be met adhering to the COC guidelines.
  • Contacted patients monthly to offer them guidance and counseling.
  • Worked on call for availability to patients and doctors to contact me after hours.
  • Able to maintain a professional relationship with doctors and nurses.
  • Assisted my supervisor in decision making among workers who have been out of line.
  • Responsible for typing all letters/flyers due to my keen ability of word usage and grammar.
  • Wrote several grants for our program that was awarded through American Red Cross and Deep South Cancer Institute.
  • Attended a tumor conference three times a month to discuss patient cases. I would gather pathology reports and other documents needed for records during this conference. This often required skills of detailed research.
  • Faxed documents, email, answered office phone, made copies, scheduling.
Company Name. City, StatePharmacy Technician | 08/2011 - 04/2014
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Set up and modified patient profiles in the NHC network system to include current information such as medications and insurance details.
  • Maintained spreadsheets on all controlled medications, destruction of meds, along with carrying out the act of destruction.
  • Only technician for 151 bed facility. The pharmacy was managed by one pharmacist and myself.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume in-house pharmacy environment.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Generated prescription labels, verifying accuracy of patient and medication information.
  • Ran end of the month reports for 3 different nurse stations
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Company Name. City, StateDispatcher | 01/2011 - 08/2011
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered nonemergency calls and addressed walk-ups.
Company Name. City, StateAdministration Coordinator | 10/2006 - 11/2010
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Maintained website calendar.
  • Directed administrative and secretarial support for pastors, program directors and volunteers.
  • Assisted with Good Samaritan applicants and funds.
  • Handled church correspondence and general office duties, including mail, scheduling and church school registration.
  • Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
  • Maintained transportation records and reservations, of which I implemented a new program of organization to create an easier method to reserve the church transportation.
  • Assisted in multiple community outreach programs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Spring Garden High School City2001High School Diploma
Jacksonville State UniversityCity, State
Gadsden State Community CollegeCity, State
Skills
  • Office administration
  • Spreadsheet management
  • AR/AP
  • Advanced MS Office Suite Knowledge
  • Legal administrative support
  • Database Management
  • Records management
  • Purchase orders organization
  • Recordkeeping
  • Administrative support
  • Social media knowledge
  • Patient Scheduling
  • Sorting and labeling
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Resume Overview

School Attended

  • Spring Garden High School
  • Jacksonville State University
  • Gadsden State Community College

Job Titles Held:

  • Patient Navigator
  • Pharmacy Technician
  • Dispatcher
  • Administration Coordinator

Degrees

  • High School Diploma

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