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Patient Navigator Resume Example

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PATIENT NAVIGATOR
Professional Summary

Administrative knowledge with over 10 years of experience in fast-paced office settings. Hardworking team-player with expertise completing various tasks and offering support. Responsible, punctual and productive professional when working with little to no supervision.

Work History
Regional Medical Center. Anniston, ALPatient Navigator | 04/2014 - 12/2019
  • Advocated for oncology patients who meet the requirements of the navigation program.
  • Coordinated scheduling. Distributed Care Plans to other navigators.
  • Consulted with medical staff and ancillary department to eliminate barriers to delivery of care and identified service delivery problems and potential for patient management intervention.
  • Educated patients on insurance and healthcare plans.
  • Compiled and reviewed medical charts.
  • Assisted with a monetary budget of resources for patients.
  • Accompanied each of my patients to their appointments while taking thorough notes during the clinicalvisit.
  • Monitored patients who are ordered to take oral medications while confirming they are taking the therapy correctly.
  • Maintained a spreadsheet on all standards that are to be met adhering to the COC guidelines.
  • Contacted patients monthly to offer them guidance and counseling.
  • Worked on call for availability to patients and doctors to contact me after hours.
  • Able to maintain a professional relationship with doctors and nurses.
  • Assisted my supervisor in decision making among workers who have been out of line.
  • Responsible for typing all letters/flyers due to my keen ability of word usage and grammar.
  • Wrote several grants for our program that was awarded through American Red Cross and Deep South Cancer Institute.
  • Attended a tumor conference three times a month to discuss patient cases. I would gather pathology reports and other documents needed for records during this conference. This often required skills of detailed research.
  • Faxed documents, email, answered office phone, made copies, scheduling.
NHC Healthcare. Anniston, AlabamaPharmacy Technician | 08/2011 - 04/2014
  • Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
  • Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
  • Stocked, labeled and inventoried medication to keep accurate records.
  • Set up and modified patient profiles in the NHC network system to include current information such as medications and insurance details.
  • Maintained spreadsheets on all controlled medications, destruction of meds, along with carrying out the act of destruction.
  • Only technician for 151 bed facility. The pharmacy was managed by one pharmacist and myself.
  • Coordinated verification and filling of more than 400 daily prescriptions in high-volume in-house pharmacy environment.
  • Performed various pharmacy operational activities with strong commitment to accuracy, efficiency and service quality.
  • Calculated dosage, filled prescriptions and prepared prescription labels with absolute accuracy.
  • Generated prescription labels, verifying accuracy of patient and medication information.
  • Ran end of the month reports for 3 different nurse stations
  • Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
Calhoun County Sheriff's Office. Anniston, AlabamaDispatcher | 01/2011 - 08/2011
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Answered nonemergency calls and addressed walk-ups.
Conyers First United Methodist Church. Conyers, GeorgiaAdministration Coordinator | 10/2006 - 11/2010
  • Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained church calendar by collecting information about upcoming events and reserving appropriate spaces for regular meetings and special activities.
  • Maintained website calendar.
  • Directed administrative and secretarial support for pastors, program directors and volunteers.
  • Assisted with Good Samaritan applicants and funds.
  • Handled church correspondence and general office duties, including mail, scheduling and church school registration.
  • Published, printed and mailed informative, prayerful newsletters to church members and leadership team.
  • Maintained transportation records and reservations, of which I implemented a new program of organization to create an easier method to reserve the church transportation.
  • Assisted in multiple community outreach programs.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Spring Garden High School Spring Garden, Alabama 2001High School Diploma
Jacksonville State UniversityJacksonville, AL
Gadsden State Community CollegeGadsden, AL
Skills
  • Office administration
  • Spreadsheet management
  • AR/AP
  • Advanced MS Office Suite Knowledge
  • Legal administrative support
  • Database Management
  • Records management
  • Purchase orders organization
  • Recordkeeping
  • Administrative support
  • Social media knowledge
  • Patient Scheduling
  • Sorting and labeling
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Resume Overview

Companies Worked For:

  • Regional Medical Center
  • NHC Healthcare
  • Calhoun County Sheriff's Office
  • Conyers First United Methodist Church

School Attended

  • Spring Garden High School
  • Jacksonville State University
  • Gadsden State Community College

Job Titles Held:

  • Patient Navigator
  • Pharmacy Technician
  • Dispatcher
  • Administration Coordinator

Degrees

  • High School Diploma

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