Interpersonal skills, advanced problem-solving, great organizational skills, welcoming bedside manner, enthusiastic people person, strong communication and leadership skills, negotiations, policy driven, thrives in stressful environments.
Proactively rounded on patients, addressed patient needs; point of service concerns by investigating issues, utilizing all areas necessary to resolve issues and avoid complaints and grievance. Served in crisis intervention and conflict resolution. Acted as information resource for patients and families. Served as HEART coach for patients and involved staff. Negotiated family disputes as needed. Scheduled requested patient follow-up appointments, set up transportation needs and medication assistance.
Effectively interacted with providers, patients and staff; providing high levels of customer service and support. Coordinated patient admissions and transfers, handled enquiries from physicians, interacted with providers to resolve claims and benefit related issues. Maintained communication between providers, medical staff, and department heads by attending staff meetings and coordinating interdepartmental functioning. Reviewed medical records for completeness, accuracy, and compliance with regulations. Entered data, such as demographic characteristics, history and extent of disease, diagnostic procedures, or treatment into charts.
Provided daily operational activities including co-pay collection, verification of insurance eligibility and benefits, conducted patient one-on-one charity care education. Oversaw hospital admissions and registrations; facilitated pre-registrations for outpatient departments. Demonstrated working knowledge of Ohio Medicare and Medicaid applications.
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