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Patient Liaison Resume Example

Resume Score: 80%

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PATIENT LIAISON
Summary

Seasoned Patient Advocate successful at resolving conflicts, managing multiple simultaneous responsibilities and building strong relationships.

Reliable [Job Title] specializing in connecting patients with available resources. Computer-savvy and adept at caseload management.

Compassionate Patient Advocate dedicated to smoothing communication between patients and hospitals. Analytical problem solver and clear communicator. [Number]+ years in patient support.

Hardworking Patient Advocate bringing [Number] years' experience in hospital settings. Trained in all types of related documentation as well as working with insurance companies to file and appeal claims. Passion for supporting quality patient care.

Enthusiastic [Job Title] motivated to assist individuals and families with understanding personal responsibilities and rights as hospital patients.

Energetic [Job Title] focused on patients rights and program assistance. Outgoing and collaborative professional able to thrive in high-volume, challenging settings.

Efficient Patient Service Representative with [Number] years of experience working in [Type of office]. Extensive knowledge of medical record organization and patient advocacy. Successful at helping patients through every step of the healthcare process.

Supportive Patient Service Representative with [Number] years of experience. Dedicated to efficient office administration and comprehensive assistance. Adept at scheduling and patient education.

Detail-oriented Patient Service Representative with outstanding knowledge of [Type] treatment and [Area of expertise]. Successful at coordinating between patients and professionals and comprehensive patient education. Committed to organization and efficiency.

Motivated to support patient medical needs by efficiently verifying insurance, scheduling appointments and organizing documents. Forward-thinking and resourceful with good interpersonal skills, a strong attention to detail and a positive and upbeat mentality. Advanced abilities in [Software].

Hardworking and reliable [Job Title] with strong ability in [Task] and [Task]. Offering [Skill], [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.

[Job Title] with talent for [Task] and [Task]. Strong knowledge of [Area of expertise] and [Area of expertise]. Communicative and team-oriented with proficiency in [Software]. Proven history of fostering [Action] to meet team, individual and management objectives.

Skills

Highly motivated, well organized, and reliable candidate looking for an organization which allows me to utilize my full spectrum of customer service experience and provides the opportunity to advance in the organization.

  • Multitasking
  • Conflict mediation
  • Reporting
  • Computer savvy
  • Database coordination
  • Technical assistance
  • Proactive problem solving
  • Appointment confirmation
  • Routing lab results
  • Recording histories
  • Medical billing
  • Medical filing
  • Bookkeeping support
  • Coordination
Experience
Patient Liaison
City, State
Company Name/Sep 2020 to Current
  • Analyzed accuracy and completeness of patient documents such as insurance claims, medical bills and legal paperwork.
  • Provided knowledgeable and compassionate service in response to all types of patient questions and concerns.
  • Documented patient activities, problems with coverage and hospital actions.
  • Managed database of patient information and frequently used computerized systems to track details.
  • Worked with patients to appeal insurance decisions and coordinated with providers to resolve problems.
  • Helped patients understand care, coverage and payment responsibilities and rights.
  • Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
  • Checked claims for errors, corrected issues and mailed out promptly.
  • Scheduled and confirmed patient appointments with patients and healthcare professionals.
  • Met with patients and their families to discuss medical procedures, medications, treatments and continuing care plans.
  • Coordinated between patients and healthcare professionals to meet patient needs.
  • Scheduled patient appointment and procedures with [Software].
  • Checked daily doctor schedules and verified insurance.
  • Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
  • Exceeded customer satisfaction by finding creative solutions to problems.
Assistant Manager, Coordinator and Customer Servic
City, State
Company Name/Jun 2015 to Dec 2018
  • Handled all delegated tasks, including [Task] and [Task].
  • Resolved interpersonal conflicts by listening, finding common ground and building relationships.
  • Collaborated with others to discuss new [Type] opportunities.
  • Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
  • Demonstrated leadership by making improvements to work processes and helping to train others.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Maintained updated [Type] knowledge through [Task] and [Task].
  • Provided IT and software trouble-shooting support to rest of the organization.
  • Improved profit margins by streamlining operations and workflow.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Kept team on track by assigning and supervising their activities and giving constructive feedback.
  • Answered [number] calls per [timeframe] to assist with customer questions and concerns.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Assistant Store Manager and Customer Service
City, State
Company Name/May 2010 to May 2015
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Set schedules and delegated assignments based on team strengths to optimize floor coverage and service levels.
  • Provided mentorship for employees to generate sales, promote effective upselling and cross-sell to improve retail productivity.
  • Closely monitored customer behavior and purchasing preferences, offering constructive guidance to bolster services.
  • Supervised [Job title] in processing credit, debit, and cash payments to streamline sales.
  • Collaborated with visual merchandising team to develop strategies to drive profitability.
  • Collaborated with [Job title] to increase sales by [Number]% over [Timeframe] period.
  • Encouraged professional growth and talent development in associates to increase performance in all areas.
  • Maintained retail store presentation by overseeing merchandise replenishment, customer courtesy and inquiry response.
  • Handled scheduling for two store shifts across 7-day work weeks to promote proper and adequate staffing.
Education and Training
High School DiplomaHigh School Of Lebanon May 2009City, State
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

School Attended

  • High School Of Lebanon

Job Titles Held:

  • Patient Liaison
  • Assistant Manager, Coordinator and Customer Servic
  • Assistant Store Manager and Customer Service

Degrees

  • High School Diploma

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