Patient Financial Representative Resume Example
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PATIENT FINANCIAL REPRESENTATIVE
Summary
Experienced healthcare professional well-versed in working with insurance guidelines, assessing patient financial situations and taking advantage of available options. Successful at bringing together effective plans that meet a wide range of situations.
Results-driven financial professional with a solid background in fast-paced healthcare settings. Strong communicator, organizer and analytical problem solver. Desiring to dedicate expertise to a new role as a Patient Financial Advisor.
Skills
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Experience
Houston Behavioral Healthcare Hospital | Houston , TXPatient Financial Representative01/2018 - Current
- Welcomes and greets all patients and visitors, in person or over the phones Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to patients', prospective patients, and visitor inquiries in a courteous manner Responsible for keeping the reception area clean and organized.
- Added current information to system accounts, including demographic information and payment methods.
- Educated patients and families on treatments, procedures, medications, continuing care and community resources.
- Checked daily doctor schedules and verified insurance.
- Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Christus Health | Houston , TXHospital Collector09/2017 - 01/2018
- Follow up on insurance claims Resolve denials & rejections Re-bill claims Insurance verification Precertification and authorization via phone and insurance payer portals Update patient accounts.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Waterbury Hospital | Middlebury , CTMedical Receptionist01/2017 - 06/2017
- Scheduling appointments Check in and checkout Verify Insurances for eligibility Take co-pays Referrals and authorizations Daily bank deposits Order medical and office supplies Submit billing statements.
- Prepared and sent financial statements to support bookkeeping functions.
- Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
- Updated group medical records and technical library to support smooth office operations.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Greeted callers with enthusiasm, answering all phone calls by second ring.
- Processed patient payments and scanned identification and insurance cards.
- Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
- Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Premier Health Care | City , STATEMedical Claims Collector02/2006 - 02/2009
- Managed a multi-line phone system and pleasantly greeted all patients Diligently filed and followed up on third party claims Medical Billing and Coding Submit billing statements to patients, Submitted medical claims Improved inventory by 15.
- Improved customer satisfaction by finding creative solutions to problems.
- Improved operations by working with team members and customers to find workable solutions.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
New Mexico State University - Dona Ana Community College | City, StateAssociate of Applied Science in Health Information Technology05/2013
- Completed professional development in Medical Billing
Mayfield High School | City, StateHigh School Diploma08/1985
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Resume Overview
School Attended
- New Mexico State University - Dona Ana Community College
- Mayfield High School
Job Titles Held:
- Patient Financial Representative
- Hospital Collector
- Medical Receptionist
- Medical Claims Collector
Degrees
- Associate of Applied Science in Health Information Technology
High School Diploma
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