Patient Financial Representative resume example with 7+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
Summary
Experienced healthcare professional well-versed in working with insurance guidelines, assessing patient financial situations and taking advantage of available options. Successful at bringing together effective plans that meet a wide range of situations.
Results-driven financial professional with a solid background in fast-paced healthcare settings. Strong communicator, organizer and analytical problem solver. Desiring to dedicate expertise to a new role as a Patient Financial Advisor.
Skills
EMR, Next Gen, Epic, Cerner
Medical billing and collection procedures
Referral Authorizations
Medical Scheduling
ICD10 CPT, HCPCS and third party guidelines
Microsoft Office, Outlook, Excel, PowerPoint, Internet
AR
BILLING
CPT
Filing
Financial
Government
Insurance
Inventory
MEDICAL BILLING
Excel
Microsoft Office
Office
Outlook
PowerPoint
Next
Phone system
Coding
Reception
Scheduling
Phone
Phones
Telephone
Etiquette
Professional telephone demeanor
Schedule coordination
Team building
MS Office
Experience
Patient Financial Representative, 01/2018 to Current Houston Behavioral Healthcare Hospital – Houston, TX,
Welcomes and greets all patients and visitors, in person or over the phones Answers the phone while maintaining a polite, consistent phone manner using proper telephone etiquette Responsible for keeping the reception area clean and organized Registers new patients and updates existing patient demographics by collecting patient detailed patient information including personal and financial information Facilitates patient flow by notifying the provider of patients' arrival, being aware of delays, and communicating with patients and clinical staff Responds to patients', prospective patients, and visitor inquiries in a courteous manner Responsible for keeping the reception area clean and organized.
Added current information to system accounts, including demographic information and payment methods.
Educated patients and families on treatments, procedures, medications, continuing care and community resources.
Checked daily doctor schedules and verified insurance.
Ran statements each month to review outstanding balances and identify accounts in need of collection processing.
Scheduled and confirmed patient appointments with patients and healthcare professionals.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Hospital Collector, 09/2017 to 01/2018 Christus Health – Houston, TX,
Follow up on insurance claims Resolve denials & rejections Re-bill claims Insurance verification Precertification and authorization via phone and insurance payer portals Update patient accounts.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Medical Receptionist, 01/2017 to 06/2017 Waterbury Hospital – Middlebury, CT,
Scheduling appointments Check in and checkout Verify Insurances for eligibility Take co-pays Referrals and authorizations Daily bank deposits Order medical and office supplies Submit billing statements.
Prepared and sent financial statements to support bookkeeping functions.
Answered phone calls to provide assistance, information and medical personnel access to maximize office efficiency.
Updated group medical records and technical library to support smooth office operations.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Greeted callers with enthusiasm, answering all phone calls by second ring.
Processed patient payments and scanned identification and insurance cards.
Entered patient information including insurance, demographic and health history into the system to keep all records up-to-date
Communicated with all partners throughout practice, including physicians, nursing staff, technicians and medical assistants.
Medical Claims Collector, 02/2006 to 02/2009 Premier Health Care – City, STATE,
Managed a multi-line phone system and pleasantly greeted all patients Diligently filed and followed up on third party claims Medical Billing and Coding Submit billing statements to patients, Submitted medical claims Improved inventory by 15.
Improved customer satisfaction by finding creative solutions to problems.
Improved operations by working with team members and customers to find workable solutions.
Demonstrated self-reliance by meeting and exceeding workflow needs.
Education and Training
Associate of Applied Science: Health Information Technology, Expected in 05/2013 New Mexico State University - Dona Ana Community College - Las Cruces, NM GPA:
Completed professional development in Medical Billing
High School Diploma: , Expected in 08/1985 Mayfield High School - Las Cruces, NM GPA:
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Resume Overview
School Attended
New Mexico State University - Dona Ana Community College