Enthusiastic, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Self-motivated to learn, grow and excel.
Exceptional customer service
Ability to multitask
Good communication skills
Budgeting and reporting
Exceptional telephone etiquette
Works well in a team environment
Patient Financial Represenative04/2014 to 01/2020 Orthopedic Specialists Of Southwest Florida – FORT MYERS, FL
Resolved challenging financial situations with friendly but firm strategies to collect past due balances.
Process payments and payment contracts on accounts with accuracy.
Reviewed collection reports daily to determine status of collections and amounts of outstanding balances.
Contact Patients with past due accounts to formulate payment plans and discuss restructuring options to clear balances.
Performed targeted collections on past due accounts aged over 30 days.
Managed daily cash flow reporting, post cash receipts and analyzed chargebacks.
Locate errors on claims and promptly refile rejected claims.
Communicate effectively and extensively with other departments to resolve claims/collection issues.
Trained new front staff on correct procedures, compliance requirements and performance strategies.
Reservations Manager and Business Development11/2010 to 12/2013 RVA, Resort Vacation Accommodations – Longboat Key, FL
Allocate daily tasks to Reservations Staff and onsite Guest Service Agents.
Review reservations booked daily for accuracy and occupancy.
Review arrival and departure report daily.
Responsible for preparation of occupancy forecast.
Responsible for training staff.
Responsible for implementation of policies and procedures.
Responsible for setup of Travel Agents and OTA accounts in First Resorts (PMS)
Responsible for various production reports and supply to each department concerned.
Monitored telephone manner and general performance of reservations staff daily.
Supervised Group Reservations.
Represented RVA and promoted RVA at conferences and trade association meetings.
Reached out to potential Homeowners for rental program via telephone, email and in-person inquiries.
Devised effective marketing, sales and other promotional initiatives to market the management program to attract new properties.
Negotiated, prepared and signed contracts with Homeowners for the management program.
Owner liaison in regards to occupancy, rates, billing questions, updating rental unit with today's consumer in mind and maintain the business relationship with owner base.
Owner Services Manager/Property Manager11/2006 to 06/2010 ResortQuest SWFL – Fort Myers/Sanibel, FL
Marketed the management program to attract new properties Liaison with Owners in regards to occupancy, rates, billing questions, updating rental unit with today's consumer in mind and maintain the business relationship with owner base.
Managed communication in detail with urgency responding to Owners, vendors and guests.
Maintained copious notes and files on all unit Owner communication.
Responsible for content of quarterly newsletter to Owner base.
Managed home and condo property documents for permanent records and regulatory requirements.
Maintained over 300 homes and condos to be market-ready at all times.
Analyzed and evaluated monthly and quarterly financial statements.
Compiled maintenance and repair requests for submission to Owners and maintenance department and reached out to local contractors for bid proposals.
Kept records accurate, detailed and fully compliant with reporting requirements to meet all state, local and federal housing requirements.
Handled guest complaints promptly and appropriately, calling in repairmen and other support services as needed.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Developed annual operating budgets and forecasts, as well as sales and marketing plans.
Represent and promote ResortQuest at conferences and trade association meetings.
Owner Relations Supervisor/Sales Support Specialist01/1997 to 11/2006 ILX Resorts – Sedona, AZ
Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Guided sales prospects on resort property tours and followed up with targeted sales presentations within the first 7 days of ownership.
Educated tours on promotions to enhance sales.
Mentored less-experienced coworkers in timeshare industry sales techniques and customer service practices.
Participated in onsite and webinar-based sales trainings and attended daily sales meetings.
Displayed high-level expertise with vacation and timeshare sales techniques and industry regulations.
Managed contracts, negotiations and all aspects of sales to finalize purchases and exceed customer expectations.
Supervised day-to-day customer service operations to provide staff with guidance and drive productivity.
Arranged travel accommodations for groups, couples, executives and special needs clients.
Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians, and business executives.
High School DiplomaFort Myers Senior High-
Real Estate Contract WritingBest School of Real Estate -
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Companies Worked For:
Orthopedic Specialists Of Southwest Florida
RVA, Resort Vacation Accommodations
Fort Myers Senior High
Best School of Real Estate
Job Titles Held:
Patient Financial Represenative
Reservations Manager and Business Development
Owner Services Manager/Property Manager
Owner Relations Supervisor/Sales Support Specialist
High School Diploma Real Estate Contract Writing
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