Patient Financial Counselor / Receiptionst Resume Example Company Name

Sundra

Padron

Professional Summary

Business-minded Financial Counselor demonstrating strong background in employee expense management and vendor relations. Skilled in managing outstanding invoices to reduce payment time. Known for successfully managing high level of patient accounts. Determined employee with over 15 years of experience processing financial forms and obtaining referrals and other health documentation. Remains calm and poised in all types of situations. Eager to fulfill role of increased responsibility to add value to dynamic accounting team.

Skills

Schedule Management
Data entry expertise
Professional telephone etiquette
Health insurance coordination
Patient registrations
Assessing needs
Admitting processes
Goal Setting
MS Office
Problem resolution
Customer assistance
Credit card processing

Payment collection
POS Systems
Point of Sale Knowledge
Cash Register Operation
Written and verbal communication
Records Maintenance
Cash balancing
Payments posting
Daily transaction summarizing
Multi-tasking ability
Safe verifications
Basic math skills

Education

Southern New Hampshire UniversityCity, State08/2020Associate of Science: Accounting

Graduated magna cum laude

Work History

Company Name- Patient Financial Counselor / Receiptionst
City, State02/2018 - Current

Visited patients' rooms to collect insurance and financial information required for registrations, or followed up with patient's families to obtain additional information.
Updated accounts with latest patient, payment and insurance information.
Explained financial responsibilities to patients as well as payment options and potential collection procedures imposed upon patients and other responsible parties.
Discussed financial and insurance options with patients. Assist ESS to screened patients with financial needs to determine assistance choices.
Collected payments and co-pays from customers using large variety of insurance programs, adjusting amounts based on specific plan directives.
Took copayments and compiled daily financial records.
Answered high-volume, multi-line telephone, directing callers to appropriate company personnel.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Monitored premises, screened visitors, updated logs and issued passes to maintain security.
Scanned incoming visitor and patients using hand-held wands.
Provided clerical support to coworkers by copying, faxing and filing documents.
Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information and as assorting them to appropriate areas.
Assisted in administrative duties for office team, including making phone calls, copies and schedules.
Sorted, received and distributed mail correspondence between departments and personnel.
Corresponded with referral sources through email and telephone. While keeping referral log updated.
Kept reception area clean and neat to give visitors positive first impression.

Company Name- Patient Financial Counselor
City, State10/2010 - 03/2017

Updated accounts with latest patient, payment and insurance information.
Collected demographic and insurance information from patients or followed up with families to obtain additional information.
Discussed financial and insurance options with patients.
Took copayments and compiled daily financial records.
Negotiated settlements and payment plans.
Checked amount details and fraud markers for transaction papers such as checks and money orders.
Balanced with daily cash log and made deposit to banks and confirmed amounts dropped into safe by registration.
Developed and facilitated payment plans for patients to finance medical expenses by coordinating between insurer, third party payer and patient.
Confirmed level, terms of coverage, and benefit limited with health insurance providers.
Advised patients of any alternative sources of funding or assistance available from social service agencies.
Obtained general knowledge of insurance terms and practices.
Educated patients on billing questions
Assist patients with working with billing departments to fix or settle bills.
Screened patients with financial needs to determine assistance choices like self pay packages.
Authorized to cancel elected procedures if a payment arrangement could not be made
Kept area clean and neat to give visitors positive first impression.

Company Name- Clerical Supervisor
City, State04/2006 - 02/2009

Improved office operations by automating client correspondence, record tracking and data communications.
Interacted with customers professionally by phone, or to provide information and directed to desired staff members.
Established and updated work schedules to account for changing staff levels and expected workloads.
Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
Maintained accurate, current and compliant financial records by monitoring and addressing variances.
Optimized organizational systems for payment collections, AR, deposits and recordkeeping.
Assisted customers with prompt and polite support via telephone.
Provided pricing information to customers regarding specific packages.
Processed cash, check and credit card payments.
Promoted, prepared, and up-sold contracts to meet needs of customers.
Worked remotely from home.

Company Name- Customer Service Representative
City, State10/2004 - 04/2006

Cultivated customer loyalty, promoted repeat customers and improved sales.
Educated customers on promotions to enhance sales.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Communicated with vendors regarding back order availability, future inventory and special orders.
Provided primary customer support to internal and external customers in fast-paced environment.
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Processed POS transactions, including checks, cash and credit purchases or refunds.
Counted cash in register drawer at beginning and end of shift.
Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
Assisted customer on applying for store credit.
Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Resume Overview

School Attended

Southern New Hampshire University

Job Titles Held:

Patient Financial Counselor / Receiptionst
Patient Financial Counselor
Clerical Supervisor
Customer Service Representative

Degrees

Associate of Science : Accounting

Patient Financial Counselor / Receiptionst Resume Example

Resume Score: 80%

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