Responsible Patient care rep with excellent communication skills demonstrated by 2 years of experience in healthcare.Customer service-oriented Administrative Assistant skilled in greeting patients, scheduling appointments and preparing patient charts.
Education and Training
Burlington County Institute of Technology2012High School DiplomaWestampton, NJ
Burlington County College2015Associate of ArtsMount Laurel, NJ
LasikPlus October 2015 to CurrentPatient Care Rep/ Tech Mount Laurel, NJExamined up to 30 patients per day with various medical instruments and equipment. Closely examined patients' medical history, medication allergies, physical condition and test results to verify necessity of operations and to determine proper procedures. Consistently obeyed all established surgical techniques and procedures during operations. Expertly managed all surgery services, including planning, scheduling and coordination, determination of procedures and procurement of supplies and equipment. Recorded and filed patient data and medical records. Carefully reviewed medical records for accuracy and completion as required by insurance companies. Scheduled surgeries and procedures daily.Prepared prescription refill requests on behalf of the physician. Scheduled patient appointments. Completed registration quickly and cordially for all new patients. Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information. Evaluated the accuracy of provider charges, including dates of service, procedures, Posted charges, payments and adjustments. Cleaned and sterilized instruments and disposed of contaminated supplies. Escorted patients to examination rooms and prepared them for surgery. Educated patients about their treatments. locations, diagnoses, patient identification and provider signature. Answered phone calls, made appointments pulled and filed patient charts as well as provided quality customer service daily.
Phoenix Salon and Spa October 2014 to June 2015Receptionist Manager Mount Laurel, NJManaged the receptionist area, including greeting visitors and responding to telephone and in-person requests for information. Maintained detailed administrative and procedural processes to improve accuracy and efficiency. Managed incoming and outgoing calls for high volume hair salon. Scheduled and confirmed appointments as well as made employee schedules. Checked members and guests in promptly for their appointments. Informed guests of spa services, programs and activities over the phone and in person. Offered refreshments of ice water and iced tea to all incoming guests. Clearly communicated with each technician regarding any schedule changes. Clearly communicated with each technician regarding any schedule changes. Organized salon paperwork office files and register transactions.
Hampton InnApril 2013 to October 2014Front Desk Receptionist Westampton, NJ
Kept records of room availability and guests' accounts, manually or using computers. Performed bookkeeping activities, such as balancing accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to managers as necessary. Assisted guests with any special requests during their visits. Contacted housekeeping or maintenance staff when guests reported problems. Processed guest payments for room charges, food and beverage charges and phone charges. Greeted and registered guests and issued room keys. Answered department telephone calls within 3 rings, using correct salutations and telephone etiquette. Processed credit card transactions during the checkout process. Processed credit card transactions during the checkout process. Greeted all guests in a courteous and professional manner.
PetcoNovember 2011 to January 2013Groomer Cinnaminson, NJ
Cared for animals with special medical needs, including diabetes. Trimmed and styled animal coats according to owner instructions and breed standards. Promoted skin and coat health through regular grooming. Prioritized animal safety and comfort at all times. Consulted with owners and made recommendations on the individual grooming needs of their pets. Groomed an average of 10 dogs each day. Identified and reported signs of illness in dogs during bathing and grooming. Also completed administrative work such as filing away paperwork, answering phones calls to make appointments daily.
Administrative, Handle cash,pull and file charts, Computer knowledge, excellent customer service, financial reports, Excel, PowerPoint, Microsoft Word, processing payments, reconciling, phone etiquette