patient care manager full time resume example with 2+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :

Patient-focused RN Patient Care manager equipped with administrative and customer service experience. Helping to keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.

  • Case Assessments
  • Employee Performance Evaluations
  • Policy and Program Development
  • Risk Management
  • Critical Thinking
  • Employee Supervision
  • Verbal and Written Communication
  • Medical Condition Coding Software
  • Time Management
  • Service Utilization Improvements
  • Employee Recruitment and Hiring
  • Employee Work Scheduling
  • Interdepartmental Functions Coordination
  • Decision Making
  • Medical Terminology
  • Codes Compliance
Patient Care Manager (full Time), 05/2023 - Current
Gentiva Hospice City, STATE,
  • Protected patient data confidentiality in alignment with HIPAA protocols.
  • Coached, trained and provided onboarding to all new registration department employees to acclimate each to target positions.
  • Utilized well-developed communication, active listening and interpersonal talents when interacting with people on daily basis.
  • Developed and implemented care management plan to address needs and goals.
  • Reviewed work list to prioritize patients and identify new admissions.
  • Liaised with multidisciplinary team to discuss barriers to discharge or concerns impacting readmission risk.
  • Audited charts to drive accurate and thorough documentation, supporting reimbursement of services rendered.
  • Attended and actively participated in meetings to provide and receive information on patient progression.
  • Collaborated with outpatient team to identify patients for handover and post-discharge follow-up.
  • Monitored risk assessment by using available tools and implementing discharge interventions.
  • Developed audit reports including, recommendations, conclusions and results.
  • Checked skill, compliance and competency of healthcare staff, tracking performance indicators and suggesting improvements.
  • Leveraged quality metrics data to assess positive and negative aspects of current operations.
  • Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
  • Transmitted medical records and other correspondence by mail, e-mail, or fax.
  • Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
  • Compiled and coded patient information or data in appropriate computer system.
  • Transcribed recorded practitioners' diagnoses and recommendations into medical records.
Registered Nurse Case Manager, Hospice (full Time), 11/2021 - 05/2023
Gentiva Hospice City, STATE,
  • Developed patient care plans, overall patient health assessments and evaluations.
  • Determined and coordinated appropriate level of care to meet individual patient needs.
  • Updated and maintained discharge plan of care with physician, members of healthcare team, patients and families.
  • Collaborated with physicians on patient medications, medical needs and performance.
  • Incorporated appropriate nursing methods to create individualized care plans.
  • Assessed and reviewed patients for discharge and planning and integrated services for patients requiring home care, home infusion and durable medical equipment (DME).
  • Trained other nurses on patient care and daily tasks, supporting growth and professional development.
  • Administered medications and treatment plans in accordance with physician orders.
  • Conducted wound assessments for patients and documented information.
  • Educated patients, family members and caregivers on condition management.
  • Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
  • Prepared and packaged specimens for courier transport.
Charge Registered Nurse (full Time), 01/2020 - 11/2020
Covington Behavioral Health City, STATE,
  • Collaborated with physicians and nursing staff to deliver quality care.
  • Monitored patients prescribed psychotropic medications to assess medications' effectiveness and side effects.
  • Documented all medications administered to mental health patients, following instructions from physicians and healthcare providers.
  • Handled vital sign monitoring, medication administration and patient behavior assessments.
  • Recorded comprehensive patient histories and coordinated treatment plans with multi-disciplinary team members.
  • Met patient needs by devising and coordinating highly tailored care plans for each individual.
  • Served as lead clinician for patients with bipolar, depression, anxiety and personality disorders.
  • Assessed patient conditions, monitored behaviors and updated supervising physicians with observations and concerns.
  • Administered oral, IV and intra-muscular medications and monitored patient reactions.
  • Observed strict safety measures, including checking medication dosages before administration to patients.
  • Delivered information regarding care and medications to patients and caregivers in comprehendible terminology.
  • Maintained strict patient data procedures to comply with HIPAA laws and prevent information breaches.
Education and Training
Doctor of Nursing Practice: FNP, Expected in 04/2022
University of Arizona - Tucson, AZ
Status -
Bachelor of Science: Nursing, Expected in 05/2019
Denver College of Nursing - Denver, CO,
Status -

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Resume Overview

School Attended

  • University of Arizona
  • Denver College of Nursing

Job Titles Held:

  • Patient Care Manager (full Time)
  • Registered Nurse Case Manager, Hospice (full Time)
  • Charge Registered Nurse (full Time)


  • Doctor of Nursing Practice
  • Bachelor of Science

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