Seeking a position in Health Care Administration, which will utilize my vast experience and qualifications as well as allow room for growth. Demonstrated success record in: Providing Exceptional Service ... Building Loyal Relationships ... Solving Problems ... Increasing Sales [Health Care Administrator] who goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale.
 WPM typing speed
Professional phone etiquette
Excellent communication skills
Articulate and well-spoken
Works well under pressure
Advanced clerical knowledge
Administrative support specialist
Patient Care Liaison, 08/2012 to Current Cogent – San Bernardino, CA
The Patient Care Liaison is responsible for assisting the physicians and Clinical Care Coordinators with facilitating proper continuity of care of all patients admitted and discharged.
Make follow up appointments for patients with PCP, as appropriate and as directed by CCC or physician.Confirm PCP's identification and communicate F/U appointments through written charting documentation.F/U on care delays and on any tests, procedures, consults not started/completed, F/U on unanswered queries and notify Cogent physicians, Assist CCC with facilitation and coordination of patient care as needed.Essential Functions / SUPPORT ACTIVITIESComplete Advanced Directive part of PQRI, Review and complete assigned work queues.
Enter data into E2 and CCC DPLs as applicable (Follow-up phone calls; landmark events; care delays) Assist CCCs with QEP audits re: readmissions, patient satisfaction, engagement, assisting physicians with Core Measure Queries.
Assist CCC with facilitation and coordination of post-patient care paperwor.
Packer, 02/2011 to 08/2012 IHERB – Moreno Valley, CA
Receive and complete fulfillment of orders to ensure customer satisfaction; create boxes to the specifications necessary to guarantee safety of products during shipping.
Customer Service, 01/2011 to 08/2012 ANGEL SWEETS – Moreno Valley, CA
Respond to telephone inquiries, providing quality service to customers and associates inquiring about the availability of products or status of orders.
Listen attentively to caller needs to ensure a positive customer experience.
Ensured customers were satisfied with every part of the cupcake experience, from initial greeting through order completion.
Team Leader, 10/2010 to 01/2011 NIKE FACTORY – CA
Communicated with customers daily; researched requests, checked availability, and if necessary, recommended alternative products; received sales slips, cash, check, voucher, and charge payments and issued receipts, refunds, credits and change due to customer; answered questions and provided information to customers.
Child Care Provider, 03/2010 to 08/2010 LIVE LEARN LAUGH FAMILY DAY CARE – Moreno Valley, CA
Provided a high level of customer service; provided a safe and healthy environment for children; researched and upheld local requirements and mandates to ensure compliance with state laws and regulations.
Site Leader, 01/2007 to 03/2010 MORENO VALLEY PARKS AND RECREATIONS – Moreno Valley, CA
Provided lead supervision to an interactive child care unit; customer service; record keeping; training and orienting new employees; coordinating time, place and participant arrangements for meetings; handling sensitive information and maintaining confidentiality.
Cashier, 10/2005 to 07/2007 RALPHS GROCERY STORE 92 – Moreno Valley, CA
Provided exceptional customer service and support; researched requests, checked availability, and if necessary, requested special orders for customers; operated cash register and electronic scanner; displayed merchandise to promote sales; bagged, boxed, and wrapped merchandise; received payments and issued change for merchandise.
Associates Degree: Nursing , Current RIVERSIDE COMMUNITY COLLEGE - Moreno Valley, CA
High School Diploma: 2006 MORENO VALLEY HIGH SCHOOL - Moreno Valley, CA
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Companies Worked For:
LIVE LEARN LAUGH FAMILY DAY CARE
MORENO VALLEY PARKS AND RECREATIONS
RALPHS GROCERY STORE 92
RIVERSIDE COMMUNITY COLLEGE
MORENO VALLEY HIGH SCHOOL
Job Titles Held:
Patient Care Liaison
Child Care Provider
Associates Degree : Nursing , Current High School Diploma : 2006
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