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Patient Care Aide Resume Example

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PATIENT CARE AIDE
Professional Summary

Dedicated Patient Care Aideaccustomed to providing optimal patient care and support while assisting medical staff with meeting critical needs. Proficient in documentation and record keeping. Skilled in cleaning rooms and managing dietary needs. Excellent communication and organizational skills combined with dependable, forward-thinking approach.

Skills
  • Grooming and bathing assistance
  • Broad medical terminology knowledge
  • Bed making and linen changes
  • Home health aide
  • Sterilization techniques
  • Flexible
  • Cultural awareness and sensitivity
  • Collecting vital signs
  • Calm and level-headed under duress
Work History
07/2019 - CurrentPatient Care Aide | Texas Health And Human Services Commission - Carrollton , TX
  • Facilitated games and other activities to engage clients and provide mental stimulation or entertainment.
  • Provided mental and emotional support to keep clients happy and healthy.
  • Maintained strong knowledge of medications and medical terminology through continued education.
  • Planned optimal meals based on established nutritional plans, including shopping for ingredients and cooking dishes.
  • Developed strong and trusting rapport to facilitate best possible care and assistance.

07/2015 - 04/2017Office Assistant | Trillium Construction - Garland, TX
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
  • Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
  • Maintained clean reception area to promote positive, professional environment for all stakeholders.
02/2015 - 11/2016Unaccompanied Minor Coordinator | Airserv - Irving, TX
  • Supervised and led employees to high performance levels in cross-functional matrix management structure.
  • Adhered to established policies, procedures and compliance.
  • Ensured and coordinated escort of 100's of unaccompanied minors daily to inbound and outbound flights in international airport.
  • Entered data precisely and accurately to ensure on time departure of flights.
  • Thrived in high stakes; high stress environment.
03/2013 - 10/2015Customer Service Representative | Walmart - Dallas, Texas
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Attended to customer complaints and processed product return or replacement requests.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Increased efficiency and performance by monitoring team member productivity and providing feedback.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Directed incoming calls to internal personnel and departments, routing to best-qualified entity to respond to callers' needs.
  • Communicated accurate information about promotions, customer programs and products, providing exceptional customer service and driving retention.
Education
Expected in 05/2022Brookhaven College, Dallas, TXScience of Nursing
2012Terrell High School, Terrell, TXHigh School Diploma:
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Resume Overview

Companies Worked For:

  • Texas Health And Human Services Commission
  • Trillium Construction
  • Airserv
  • Walmart

School Attended

  • Brookhaven College
  • Terrell High School

Job Titles Held:

  • Patient Care Aide
  • Office Assistant
  • Unaccompanied Minor Coordinator
  • Customer Service Representative

Degrees

  • Science of Nursing
    High School Diploma :

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