Patient Assistance Specialist, Cpht Resume Example Remx Speciaty Staffing

PATIENT ASSISTANCE SPECIALIST, CPHT

Summary

Enthusiastic Senior Certified Pharmacy Technician with strong leadership, pharmacy operations, and customer service skills. Well-versed in buliding lasting relationships with patients, customers, and team members. Seeking to leverage succesfull background paired with new experiences to take career to the next level.

Skills

Knowledge of generic drugs

Time management
Workflow Optimization
Filling prescriptions precisely
Drug inventory control
Detail-oriented
Team leadership

Inventory supply monitoring
Insurance verification
Insurance billing
FDA compliance
Proper labeling procedures
Customer service

Experience

Patient Assistance Specialist, Cpht, RemX Speciaty Staffing, January 2020-CurrentCary, NC

Adhere to regulatory guidelines for workplace safety and customer confidentiality.
Maintain strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
Work with insurance companies to process claims, resolve problems and obtain payments.
Notify ordering provider's of required prior authorization for specialty medications.
Complete and submit Clinical documentation for prior authorizations with approval and request from MDO.
Notify ordering providers of approved, and denied prior authorizations.
Recognized by management for providing exceptional customer service.
Update spreadsheets and other document filing systems.
Contact patients regarding copay affordability, and apply the patient for Foundation Grant's, to ensure they may continue receiving treatment.
Make outgoing calls to Insurance companies, MDO, and patients to keep documented up to date information.
Search for Financial Assistance to ensure Patients are able to continue treatment of their oral Chemotherapy medication
Apply Manufacture Copay Assistance Cards for patients that have Commercial Insurance that could otherwise not afford their medication
Fax applications for Free Drug (PAP) to MDO for patients with no other financial alternative to ensure they are able to continue there treatment of medication.
Communicate with other members off my team to take care of all patients that need Financial Assistance.
Communicate with other members within the department to follow through with Prior Authorizations, Financial Assistance, and Order Complete.

Senior Certified Pharmacy Technician, Carolina Behavioral Care, April 2018-CurrentHillsborough, NC

Create new customer profiles and update changes such as demographics, allergies, and new medications in pharmacy computer systems.
Enter patient and medication information into RX30 to generate prescription labels.
Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Prepared and submitted claims to insurance companies for payment.
Efficiently responded voicemails to promote assistance and service to customers.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Verified prescriptions by contacting physicians' offices and receiving approval
Work with insurance companies to process claims, resolve problems and obtain payments.
Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.

Senior Certified Pharmacy Technician, Walgreens, January 2013-April 2017Holly Springs, NC

Created new customer profiles and updated information in pharmacy computer systems.
Established and updated patient profiles, including lists of medications and insurance details.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Efficiently processed cash register transactions for new and refilled prescription orders.
Delivered quality care to customers through close collaboration with pharmacist.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Ordered out of stock medications to ensure patients were taken care of accordingly.
Processed prescription transfer requests from competitors.
Maintained clean and organized pharmacy shelving and work areas.
Resolved third-party rejection claims.
Ordered medicines daily to ensure compliance with demands and needs.
Communicated with insurance companies for billing purposes.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Prepared and submitted claims to insurance companies for payment.
Efficiently responded voicemails to promote assistance and service to customers.
Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
Verified prescriptions by contacting physicians' offices and receiving approval.

Education and Training

GEDApex High School, ApexNC

Accomplishments

Earned board certification from Pharmacy Technician Certification Board.

Certifications

Certified by the Pharmacy Technician Certification Board (PTCB)
In good standing with the North Carolina Board of Pharmacy

Resume Overview

Companies Worked For:

RemX Speciaty Staffing
Carolina Behavioral Care
Walgreens

School Attended

Apex High School

Job Titles Held:

Patient Assistance Specialist, Cpht
Senior Certified Pharmacy Technician

Degrees

Patient Assistance Specialist, Cpht Resume Example

Resume Score: 80%

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