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Patient Assistance Specialist, Cpht Resume Example

Resume Score: 80%

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PATIENT ASSISTANCE SPECIALIST, CPHT
Summary

Enthusiastic Senior Certified Pharmacy Technician with strong leadership, pharmacy operations, and customer service skills. Well-versed in buliding lasting relationships with patients, customers, and team members. Seeking to leverage succesfull background paired with new experiences to take career to the next level.

Skills

Knowledge of generic drugs

  • Time management
  • Workflow Optimization
  • Filling prescriptions precisely
  • Drug inventory control
  • Detail-oriented
  • Team leadership
  • Inventory supply monitoring
  • Insurance verification
  • Insurance billing
  • FDA compliance
  • Proper labeling procedures
  • Customer service
Experience
Patient Assistance Specialist, Cpht, RemX Speciaty Staffing, January 2020-CurrentCary, NC
  • Adhere to regulatory guidelines for workplace safety and customer confidentiality.
  • Maintain strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises.
  • Work with insurance companies to process claims, resolve problems and obtain payments.
  • Notify ordering provider's of required prior authorization for specialty medications.
  • Complete and submit Clinical documentation for prior authorizations with approval and request from MDO.
  • Notify ordering providers of approved, and denied prior authorizations.
  • Recognized by management for providing exceptional customer service.
  • Update spreadsheets and other document filing systems.
  • Contact patients regarding copay affordability, and apply the patient for Foundation Grant's, to ensure they may continue receiving treatment.
  • Make outgoing calls to Insurance companies, MDO, and patients to keep documented up to date information.
  • Search for Financial Assistance to ensure Patients are able to continue treatment of their oral Chemotherapy medication
  • Apply Manufacture Copay Assistance Cards for patients that have Commercial Insurance that could otherwise not afford their medication
  • Fax applications for Free Drug (PAP) to MDO for patients with no other financial alternative to ensure they are able to continue there treatment of medication.
  • Communicate with other members off my team to take care of all patients that need Financial Assistance.
  • Communicate with other members within the department to follow through with Prior Authorizations, Financial Assistance, and Order Complete.
Senior Certified Pharmacy Technician, Carolina Behavioral Care, April 2018-CurrentHillsborough, NC
  • Create new customer profiles and update changes such as demographics, allergies, and new medications in pharmacy computer systems.
  • Enter patient and medication information into RX30 to generate prescription labels.
  • Manage inventories, rotate stock, remove expired or damaged drug products and resolve discrepancies in drug counts.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Verified prescriptions by contacting physicians' offices and receiving approval
  • Work with insurance companies to process claims, resolve problems and obtain payments.
  • Greet customers and answer questions regarding personal medications or over-the-counter pharmacy products.
Senior Certified Pharmacy Technician, Walgreens, January 2013-April 2017Holly Springs, NC
  • Created new customer profiles and updated information in pharmacy computer systems.
  • Established and updated patient profiles, including lists of medications and insurance details.
  • Worked with insurance companies to process claims, resolve problems and obtain payments.
  • Received, reviewed, dispensed and labeled over 500 prescriptions daily with expert accuracy.
  • Received and verified daily incoming drug inventories, reported discrepancies and logged items into inventory system.
  • Managed inventories, rotated stock, removed expired or damaged drug products and resolved discrepancies in drug counts.
  • Managed medication stocks, including conducting counts, labeling products and maintaining controls.
  • Verified insurance benefits to refill medications and upheld fantastic customer service standards.
  • Efficiently processed cash register transactions for new and refilled prescription orders.
  • Delivered quality care to customers through close collaboration with pharmacist.
  • Adhered to regulatory guidelines for workplace safety and customer confidentiality.
  • Ordered out of stock medications to ensure patients were taken care of accordingly.
  • Processed prescription transfer requests from competitors.
  • Maintained clean and organized pharmacy shelving and work areas.
  • Resolved third-party rejection claims.
  • Ordered medicines daily to ensure compliance with demands and needs.
  • Communicated with insurance companies for billing purposes.
  • Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
  • Prepared and submitted claims to insurance companies for payment.
  • Efficiently responded voicemails to promote assistance and service to customers.
  • Collaborated closely with pharmacist to deliver high level of quality care to patients and patrons.
  • Verified prescriptions by contacting physicians' offices and receiving approval.
Education and Training
GEDApex High School, ApexNC
Accomplishments
  • Earned board certification from Pharmacy Technician Certification Board.
Certifications
  • Certified by the Pharmacy Technician Certification Board (PTCB)
  • In good standing with the North Carolina Board of Pharmacy
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Resume Overview

Companies Worked For:

  • RemX Speciaty Staffing
  • Carolina Behavioral Care
  • Walgreens

School Attended

  • Apex High School

Job Titles Held:

  • Patient Assistance Specialist, Cpht
  • Senior Certified Pharmacy Technician

Degrees

  • GED

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