patient advisor resume example with 7+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
SUMMARY
Discerning and savvy business leader in the aesthetic medical market with talent for operational process management (private practice administration) and consultative B2C sales. Proven ability to foster productive relationships and drive practice growth objectives by leveraging over a decade of specialized training and experience.
AREAS OF EXPERTISE
MEDICAL SERVICES [i.e. patient education, care coordination, surgical/treatment sales]
MASTERFUL COMMUNICATION SKILLS - verbal + written [i.e. creating or refining official documents or verbiage templates]
HUMAN RESOURCES [i.e. recruiting, coaching, payroll, measuring performance]
Managed all cosmetic leads & responsible for producing roughly 80% of service revenue; educated patients on surgery options including treatment fees, oversaw pre/post-operative directives given and provided skincare consultation to optimize & maintain results.
Achieved/maintained a 0% no-show rate with implementation of various scheduling policies - saved countless doctor/staff hours; allowed for better-qualified patients to be seen.
Developed over a dozen patient forms and frequently used office communication templates; provided extensive edits to others (formatting, branding cohesiveness, cleaner verbiage and incorporation of new policies altogether).
Secured over 3 months of pre-paid surgery income while WFH during 9-week lockdown, with little to no disruptions in my ability to deliver on core sales & patient care objectives.
Veterans Canteen Service - General Manager Houston, TX, 04/2017 - 01/2018
Designed administrative infrastructure, sales and service strategies to launch and validate business model and establish initial book of clients.
Monitored all vendor deliverables to verify quality, monetary/budget impact, timeline adherence and compliance to contract & health dept specifications.
Defined all day-to-day operartions/processes by developing SOPs, employee handbook, detailed job descriptions and work-flow plans.
Tracked all sales and operational activity to generate detailed reports for senior leadership and participated on all business development planning.
Directed all HR matters including the recruitment & training of the company's first 2 key hires: mid-level provider (nurse injector) and patient coordinator.
Led dynamic client events to drive sales and increase brand awareness.
Adventist Health System - Practice Manager Fairbanks, AK, 10/2015 - 09/2016
Maintained all provider licensure requirements to be current for multi-disciplinary staff of 10: physician credentialing, license renewals, hospital privileges, and reappointments.
Served as cosmetic patient coordinator; managed all inbound leads, consultations, treatment plan proposals, financial planning, etc.
Processed all daily financial duties including A/R, payroll, supply orders and responsible for daily closing reconciliations and resolved discrepencies.
Collaborated with bookkeeper to research & resolve insurance billing errors (incorrect payments, denials, pending appeals) which increased patient billing receivables by nearly 20%.
Managed on-call schedule for group of 25 plastic surgeons at 3 major hospitals.
Egrari Plastic Surgery Center - Practice Manager & Patient Coordinator City, STATE, 11/2011 - 04/2015
Conducted all surgical consultations in collaboration with surgeon; consistently converted leads to book services at or over a rate of 85%.
Trained staff on CRM features within EMR software; increased efficiency of follow-up task completion, improved data integrity and identified missed treatment opportunities to drive sales and boost patient retention.
Managed components of the practice online reputation on opinion sites; reached an average 97-99% positive rating across major consumer review sites by creating new, effective methods of collecting patient testimonials.
Drove all efforts related to personnel management: developed & refined job descriptions, recruited candidates, led on-boarding processes, facilitated team building events, led weekly meetings, identified CME opportunities and conducted annual performance appraisals.
Achieved annual re-certification of surgery center accreditation (AAAASF) every year with minimal to zero corrective recommendations.
Absorbed all rebranding efforts; directed key hire of PR contractor and website developer to revamp website design, create dynamic and relevant content to populate social media sites and generate meaningful user engagement.
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